Technical Account Manager

Axon

Technical Account Manager managing strategic customer relationships, providing technical expertise and support to optimize Axon product usage for key clients.

Posted 7/2/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSwitching

About the role

Key responsibilities & impact

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership.
As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products.
You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects.
As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
3+ years of experience working with major city, enterprise, or similarly complex customers
Proven track record of successfully managing customer relationships and technical projects
Experience with project management and product deployment
Understanding of SaaS, cloud providers/solutions, virtualization, and storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
Unmatched analytical, strategic, and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail-oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
Must be able to pass any required agency background check
Possess a valid driver’s license
Have access to reliable transportation

Benefits

Comp & perks

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

ATS Keywords

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Hard Skills & Tools

Project ManagementProduct DeploymentSaaSCloud SolutionsVirtualizationRouting MethodologiesSwitching MethodologiesWi-Fi TechnologiesTelecommunicationsInternet Technologies

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsTime Management