athenahealth

Analyst

• Resolve outstanding AR for clients – task-based work
• Ensure accurate entry of information into athenaNet and trading partner applications
• Build and maintain expert subject matter knowledge of assigned processes to be a resource for clients and internal stakeholders
• Work with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work
• Remove obstacles and work independently to ensure accurate completion of assigned work within specified turnaround times and adhere to established goals
• Prioritize work effectively in a fast-paced environment
• Demonstrate flexibility & adaptability when business directives change
• Ensure attention to detail, accurate documentation and be accountable to equally high-quality standards
• Identify workflow inconsistencies to drive better outcomes

Remittance Analyst

Creative Strategist

• Lead creative strategy for custom and high-value advertising campaigns.
• Translate media strategy and advertiser objectives into clear campaign concepts, messaging frameworks, and narrative structures.
• Partner with RFP teams and market leaders to develop compelling integrated offerings during proposal development.
• Develop creative briefs that clearly communicate campaign objectives, messaging hierarchy, audience insights, and execution requirements.
• Guide sponsored content and integrated program storytelling by creating outlines, story structures, and editorial direction for long-form and thought leadership content.
• Collaborate cross-functionally with Media Strategy, Creative Execution, Ad Operations, and Campaign Delivery teams to ensure alignment from strategic recommendation through final execution.
• Incorporate campaign performance insights into future messaging and creative strategy recommendations.
• Work closely with partners across creative execution, sales, RFP support, ad operations, and campaign delivery, the team connects creative development with business goals and operational success.

Manager, Creative Strategy

Manager

• Translate quantitative and qualitative data into clear insight packages that shape decision options, recommended actions, and projected business or customer impacts.
• Synthesize NPS, operational metrics, and external benchmarks to identify trends, risks, and emerging opportunities in care experience and performance.
• Lead program management for cross-functional initiatives tied to care performance, sentiment, and readiness assessments.
• Track initiatives, milestones, and outcomes; coordinate owners and follow up on leadership reviews and external assessments.
• Partner with Analytics, Data, and Product teams to design and enhance NPS and performance dashboards.
• Define and maintain KPI frameworks, ensure data quality, and surface performance drivers and variances.
• Enable stakeholder adoption of dashboards by teaching usage, interpretation, and signal-to-action translation.
• Develop analyses and materials for strategic retreats, leadership roadshows, and executive forums.
• Create multiyear performance views, scenario analyses, and briefing materials to support planning and executive decision-making.

Care Data Insights Manager

Customer Support

• Lead program and stakeholder management across Customer Care to identify, prioritize, and implement process, policy, and procedure improvements that increase operational efficiency and effectiveness, including the evaluation and operationalization of AI-enabled solutions.
• Partner with Care Leadership, athenaIT, and cross-functional stakeholders to define problems, capture user personas/stories and requirements, map business processes, and support solution delivery — from scoping AI/ML use cases and data requirements through model validation, UAT, and release.
• Serve as the primary coordinator supporting the Director across the Issue Management continuum—balancing competing stakeholder needs, influencing cross-division decisions, and ensuring AI-driven and manual solutions are scalable, equitable, and aligned to business priorities.
• Monitor current-state performance and AI model outputs, conduct ROI and impact analyses (including model efficacy, bias, and drift assessments), and translate data into actionable recommendations to improve outcomes and reduce operational work.
• Lead change management, governance, and adoption for both traditional and AI-enabled process changes: present key results and risk/benefit assessments to stakeholders from project teams to executive leadership, and drive training and controls to ensure responsible, explainable use of AI.

Customer Experience Manager

• Design and implement organization-wide talent development strategies that build future-focused capabilities aligned with business goals
• Lead performance management, leadership development and succession planning that enable organizational growth
• Lead initiatives that enhance talent identification, retention and growth
• Strengthen established talent programs while identifying opportunities for innovation and improvement
• Design development solutions that address current skill gaps and anticipate future workforce needs
• Integrate emerging technologies including AI tools into talent workflows to enhance efficiency, inform strategy and improve decision making
• Partner with business leaders to influence and support organizational change through strategic planning, impact assessment, and stakeholder engagement
• Develop change management plans and internal campaigns that drive adoption of talent practices
• Support the integration of new HR technologies and tools to enhance talent management processes
• Participate in special projects and initiatives that support broader HR and business objectives
• Monitor industry trends and best practices to ensure athenahealth remains competitive in talent management and AI utilization
• Support diversity, equity, and inclusion efforts through talent and culture initiatives.

Senior Manager, Talent and Culture

Director

• Refine and evolve athenahealth’s multi-year thought leadership and research agenda
• Guide the interpretation of analyses drawn from athenahealth’s proprietary data
• Own the transformation of data-backed findings into compelling narratives
• Build and own athenahealth’s presence on the industry speaking circuit

Director, Industry Insights – Perspective

Full-stack Engineer

• Participate in development of end-to-end AI/ML projects—from research and design to deployment and ongoing maintenance—ensuring scalable, production-ready systems
• Help implement robust ML pipelines and production-grade infrastructure to support high-volume workloads
• Partner with cross-functional teams to integrate AI capabilities aligned with business goals and customer needs
• Research and prototype novel AI/ML algorithms and techniques to drive innovation
• Help establish best practices for AI/ML development, deployment, monitoring, and governance
• Monitor model performance, scalability, and cost in production, and drive continuous optimization
• Advocate for responsible AI—focusing on fairness, transparency, and data privacy

Senior Software Engineer, AI/ML

DevOps Engineer

• Define, measure, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud services and infrastructure components.
• Lead efforts to continuously improve system availability, fault tolerance, and disaster recovery capabilities.
• Ensure proactive incident detection, efficient root cause analysis, and timely resolution of production incidents.
• Drive automation efforts to reduce manual intervention and streamline cloud infrastructure management.
• Design and implement monitoring, logging, and alerting solutions to track cloud infrastructure health, performance, and security.
• Ensure that cloud infrastructure is built with security best practices in mind and meets all relevant compliance and regulatory requirements.
• Work closely with development, DevOps, and operations teams to ensure cloud infrastructure aligns with application and business requirements.
• Lead the incident response efforts for cloud infrastructure-related issues, ensuring that all incidents are managed effectively.

Lead Site Reliability Engineer

Learning and Development

• Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements
• Support 3–5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas
• Participate in pre-Go Live planning and post-Go Live debriefs
• Respond to client feedback and content-related escalations, when applicable
• Collaborate with OT Managers and cross-functional stakeholders to ensure training aligns with project expectations
• Maintain and update training materials tied to assigned projects or client workflows
• Take ownership of content areas linked to specific responsibilities or client portfolios
• Customize training materials to reflect client-specific workflows and feedback
• Contribute to and curate resources in the internal OT content library
• Support quarterly planning, department process reviews, and special initiatives
• Deliver onboarding, upskilling, and refresher training for OT trainers
• Conduct Quality observations for OT trainers

Onsite Training Manager

Product Designer

• Create course content and reference materials for L2/L3 Customer Care
• Work cross-functionally with business leads to develop/refine internal process documentation
• Contribute to the achievement of learning partner performance by using data to tell a story
• Act as an interpreter cross-departmentally
• Facilitate Department Level Trainings and Support SME delivery
• Design and revamp learning curriculums
• Collaborate with subject matter expertise and business owners to address trends
• Find ways to address gaps in employee learning and design feedback processes

Instructional Design Manager

Sales Development Rep

• Proactively engage with leads and opportunities
• Qualify and respond to inbound inquiries
• Nurture inbound leads
• Conduct targeted outbound campaigns
• Build relationships with stakeholders
• Identify and pursue "open sockets"
• Support AE-led in-market trips

Sales Development Representative

Marketing

• Support development of media and marketing strategies for RFP responses and proactive proposals.
• Assist in translating advertiser objectives and audience insights into structured media plan recommendations.
• Support development of proposal strategies and media plans for new and existing client opportunities.
• Collaborate with Pricing, Deal Desk, and Ad Operations teams to ensure strategies are operationally feasible.

Senior Strategic Media & Marketing Associate

Operations

• Provide timely and accurate contract and proposal support to Sales and Customer Success teams while improving operational processes to scale Sales Operations.
• Manage contract lifecycle activities, validate booking and revenue calculations, and maintain CRM data integrity to support renewals and client changes.
• Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature.
• Review contracts for compliance with SOX and SOC1-related requirements.
• Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition.
• Support client repricing, billing initiatives, and termination processing for assigned accounts.
• Identify and document opportunities to improve productivity and implement process improvements with appropriate automation.

Sales Operations and Contract Associate

• Lead development of strategic media and marketing plans for RFP responses and proactive proposals.
• Define channels, placements, audiences, and investment levels that best achieve advertiser objectives.
• Serve as the strategic planning lead for assigned RFPs and key proposal opportunities.
• Define the commercial solution architecture that informs proposal development.
• Use campaign performance data, audience intelligence, and benchmarks to inform planning decisions.
• Develop strategic recommendations that improve campaign effectiveness and long‑term client value.
• Partner with Pricing, Deal Desk, and Ad Operations to ensure strategies are executable.
• Work with Product and Data teams to incorporate new capabilities into planning frameworks.

Strategic Media & Marketing Manager

Business Development Rep

• Responding promptly to inbound sales inquiries from medical practices
• Promote athenahealth’s services through direct phone and email outreach
• Passing qualified and nurtured leads to Sales Executives