athenahealth

Operations

• Propose and implement solutions to improve customer experience and outcomes
• Use data analysis to determine root causes and analyze trends
• Design elegant solutions that favor automation and work prevention
• Manage project teams to action and cultivate collegial relationships
• Present project purpose and updates to stakeholders
• Provide mentoring and ongoing education opportunities for new hires

Denials Operations Associate

QA Automation Engineer

• Partner with engineering, platform, and product teams to embed security into day-to-day delivery and SDLC workflows
• Support application security programs across SAST, DAST (web and API), SCA, and secrets scanning
• Strengthen software supply chain security and integrate security controls into the Harness unified pipeline and related CI/CD workflows
• Build AI-powered workflows including agentic IDE and MCP server integrations to automate triage, prioritize and enable auto remediation via standardized playbooks
• Reduce false positives and operational noise by using AI-assisted analysis to tune and maintain SAST queries/rules
• Support response to zero-day events by accelerating assessment/scanning and automating identification of affected assets (e.g., vulnerable libraries or malicious packages) using inventory sources
• Create and maintain runbooks, playbooks, and documentation for recurring findings, remediation steps, and operational processes
• Support the security exemption/exception process, including documentation, approvals, and expiry/renewal tracking

AI Security Automation Engineer

Security Operations

• Understand that as the Tier 3 (highest level) engineer, you’re expected to handle potential incidents and act as the as a subject matter expert for all security-related tickets that come into the team's various queues (including triage, containment, and remediation when necessary).
• Receive incident escalations from Tier 1 and 2 analysts, assisting with real-time advanced analysis, response, and reporting.
• Mentor and assist in training Tier 1 and 2 analysts to aid in their skills development and analytical capabilities.
• Proactively hunt for threats and enacting identification, containment, and eradication measures while supporting recovery efforts.
• Serve as a point person for coordination with appropriate parties during a security incident – client, management, legal, security, operations, etc.
• Create thorough reports and documentation of all incidents and procedures, presenting findings to team and leadership on a routine basis.
• Incident Response: remote remediation when possible and working with onsite teams when necessary.
• Detailed documentation of events and remediation steps taken.
• Root Cause Analysis: initiation and follow-through to ensure quality forensic materials are captured, writing reports with details and timelines of events with recommendations to avoid future occurrences.
• Assist in the general maintenance and improvement of procedures, processes and playbooks.
• Conduct research regarding the latest methods, tools, and trends in digital forensics analysis.
• Conduct analysis using logs, previous alerts, etc. to identify trends to identify and prevent potential incidents.
• Follow standard operating procedures (SOPs) to ensure tickets are triaged appropriately and in a timely manner, according to SLAs.
• Excel at documentation and detailed notetaking, including SOP writing, incident reporting, e-mail and instant messaging etiquette, and most importantly, documenting incident actions in tickets.
• This role is responsible for completing incident reports and forensic reports, when appropriate, so competent writing skills are necessary.
• Ability to know when to appropriately escalate a potential issue to peers and/or leadership.
• Desire to learn new concepts and technologies to grow and take on more responsibility over time.
• Ability to communicate risk, prioritize incident response actions, and keep a cool head under pressure.
• Advanced experience with security tools like Splunk, CrowdStrike EDR, Carbon Black EDR, Proofpoint tools, Microsoft Defender components, Cyberhaven DLP, Axiom Cyber and open-source forensic tools, Cylance Protect, Office 365 tools, PowerShell, and various network tools, etc.
• Understanding the various stages of incident response, the importance and critical factors of an investigation, and how to contain as soon as possible.
• Have experience with the incident response lifecycle, the Lockheed Martin Cyber Kill Chain, the MITRE framework, and the forensic workflows as outlined by NIST.
• Work with development teams to ensure they're using best practices and company processes in their daily activities.
• Drive self-organization; help determine how the team functions in collaboration with your peers.
• Build strong relationships with cross-functional team members between the three tiers of the CSOC.
• Participate in off-hours on-call incident handler rotation, which is a requirement for this role, as incidents may be escalated outside of normal business hours by our 24/7/365 Tier 2 team. Tier 3 teammates rotate on-call responsibilities which requires each teammate to be formally on-call roughly one week a month.

Cyber Security Operations Center (CSOC) Analyst – Tier 3

Manager

• Design and implement organization-wide talent development strategies that build future-focused capabilities aligned with business goals
• Lead performance management, leadership development and succession planning that enable organizational growth
• Lead initiatives that enhance talent identification, retention and growth
• Strengthen established talent programs while identifying opportunities for innovation and improvement
• Design development solutions that address current skill gaps and anticipate future workforce needs
• Integrate emerging technologies including AI tools into talent workflows to enhance efficiency, inform strategy and improve decision making
• Partner with business leaders to influence and support organizational change through strategic planning, impact assessment, and stakeholder engagement
• Develop change management plans and internal campaigns that drive adoption of talent practices
• Support the integration of new HR technologies and tools to enhance talent management processes
• Participate in special projects and initiatives that support broader HR and business objectives
• Monitor industry trends and best practices to ensure athenahealth remains competitive in talent management and AI utilization
• Support diversity, equity, and inclusion efforts through talent and culture initiatives.

Talent and Culture Senior Manager

Strategy

• Lead the development of business cases and product-market strategy.
• Collaborate across teams to gather and synthesize quantitative and qualitative data, research, and insights to support and guide strategic initiatives.
• Partner with cross-functional leaders to influence product strategy and shape vision and go-to-market plans.
• Execute on the go-to-market strategy for new product launches and manage complex projects.
• Support organizational alignment around a shared vision and how roadmap features/enhancements will deliver value.
• Support definition of value proposition and collaborate with sales, finance, and marketing teams.
• Collaborate with product analytics and client analytics to determine aligned KPIs, insights, client-facing reports, and dashboards.

Product Market Strategy Manager – Collector

• Lead the development of business cases and product-market strategy
• Collaborate across teams to gather and synthesize quantitative and qualitative data, research, and insights to support and guide strategic initiatives
• Partner with cross-functional leaders to influence their product strategy and shape the vision and go-to-market plans of athenahealth products
• Execute on the go-to-market strategy for new product launches and manage complex cross-functional projects
• Support organizational alignment around a shared vision and how roadmap features/enhancements will deliver value to help the company achieve its goals
• Support definition of value proposition (including development of market-facing proof points), package, pricing framework and P&L where applicable, collaborating our sales, finance, and marketing teams
• Support your product management counterparts in developing a roadmap to support the defined vision, goals, and initiatives
• Collaborate with product analytics and client analytics to determine aligned KPIs, insights, client facing reports and dashboards, etc.

Senior Associate, Operations

Procurement

• Support category managers in sourcing events
• Assist in vendor due diligence and supplier reviews
• Provide support with vendor management activities
• Prepare reports for strategic planning
• Maintain and update procurement systems
• Troubleshoot issues and improve tool usability
• Contribute to process improvement initiatives
• Support audits with documentation and data response

Senior Procurement Associate

Product Manager

• Lead product planning and execution for access control features, ensuring alignment with business goals and customer needs
• Communicate product vision, progress, and outcomes effectively to stakeholders through presentations and reports
• Collaborate with cross-functional teams including engineering, UX/UI, security, and compliance stakeholders to define and deliver new features
• Evolve product management practices empowered by AI, encompassing research, prototyping, implementation, communications, stakeholder coordination, monitoring, and maintenance
• Analyze system workflows and usability to identify opportunities for improvement and innovation
• Support continuous improvement initiatives by analyzing product performance metrics and user feedback
• Participate in industry research and competitive analysis to inform product strategy
• Assist in defining product roadmaps and long-term strategic planning
• Engage with vendors as needed to support product integrations
• Contribute to documentation and training materials for internal audiences
• Stay current with emerging trends in AI security, product management methodologies, and identity and access management technologies.

Product Manager, Identity and Access Management

• Develop comprehensive strategic plans to support athenahealth's business goals and growth initiatives.
• Day-to-day tactical management of critical CEO/ELT sponsored programs.
• Manage and execute business opportunity analyses, financial modeling, business case development for new product opportunities, investments, and special projects.
• Analyze market trends and competitive landscapes to inform strategic decision-making.
• Partner with FP&A and other functions on the Annual Operating Plan and Long Range Plan.
• Facilitate communication and coordination between internal teams and external partners, including private equity sponsors.
• Track and report on key performance indicators related to strategy implementation and business development efforts.

Corporate Strategy and Development Manager

Product Designer

• Define and craft the clinical experience across key platforms including iOS and Android apps, websites, and EHR integrations
• Design high-quality, user-centered solutions that meet UX needs of healthcare professionals
• Collaborate closely with product managers, engineers, data scientists, and medical information teams throughout the software development lifecycle
• Mentor and support fellow designers to cultivate a culture of innovation and excellence
• Drive the UX design process to deliver effective, user-centered solutions
• Advocate for user experiences, including commercial advertising partner content
• Present comprehensive design solutions to stakeholders, incorporating feedback through storytelling
• Facilitate problem-solving sessions and propose multiple solutions

Principal UX Designer

Marketing

• Develop and execute strategic multi-channel campaigns (email, in-product, webinars, content, events) that drive awareness and adoption of strategic partner solutions within the athenahealth client base.
• Collaborate with Partner Management and Product Marketing to translate partner value propositions into compelling client-facing messaging.
• Track performance and optimize programs based on engagement and adoption metrics.
• Lead marketing initiatives that promote the athenahealth Partner Marketplace and overall ecosystem.
• Support go-to-market strategies for new partner launches and key solution categories.
• Support end-to-end marketing efforts at industry events—from pre-event promotion to onsite engagement and post-event follow-up—to drive new partner recruitment.
• Support development of leadership programs (blogs, case studies, webinars, speaking opportunities) that highlight partner innovation and ecosystem value.
• Create scalable marketing toolkits, playbooks, and assets to support partner promotion and co-marketing programs with strategic partners.
• Develop and execute scalable communication plans to keep a large partner ecosystem apprised of program updates, changes, and opportunities.
• Lead the partner communications plan for the launch of the user conference sponsorship prospectus, driving awareness and solicitation of sponsorship commitments across the partner ecosystem.
• Manage end-to-end communications for sponsoring partners before, during, and after the event to ensure clarity on deliverables, timelines, and post-event follow-up.
• Lead cross-functional collaboration with Marketing Operations to implement scalable lead tracking, reporting, and performance measurement for a growing partner ecosystem.
• Work with Marketing Operations to standardize reporting and dashboards that provide visibility into partner program performance and ROI.

Partner Marketing Manager

• Split focus between Monetization and Foundations zones.
• Contribute to crafting engaging user experiences by designing tailored messaging.
• Optimize the placement of commercial advertising.
• Manage user experience for Membership.
• Create effective upsell messaging and seamless subscription management flows.
• Support the design system team by designing, maintaining, and evolving reusable components.
• Partner with product managers, engineers, and stakeholders to translate user needs into design solutions.
• Collaborate with UX research to discover opportunities and refine designs.

UX Designer

Account Executive

• Own and manage a full cycle, consultative sales process
• Drive coverage of assigned geographic territory through strategic planning
• Engage and influence prospective medical practices
• Deliver compelling product demonstrations
• Maintain a robust pipeline using data driven insights
• Regular travel to designated market

Senior Sales Executive

• Prepare and present formal presentations with a goal to articulate value (ROI) of athenahealth’s products and services
• Lead on-site assessments via shadowing and interviews of key client staff/leaders; create and present the final presentation (and/or collateral) back to the client
• Analyze business and healthcare economics and technology-enabled processes to deliver insightful recommendations
• Manage complex projects, ensuring organizational efficiency and timely delivery
• Influence stakeholders by providing well-founded rationale and building consensus around proposed solutions
• Travel up to 70% annually to engage with prospects, clients and internal teams
• Collaborate cross-functionally with Sales, Product, and Customer Success teams to align goals and strategies
• Monitor industry trends and competitive landscape to inform deal strategy and insight
• Participate in continuous learning and professional development activities
• Assist in refining processes and methodologies to enhance the Solution Design function
• Support leadership with ad hoc projects and initiatives as needed

Solution Design Manager

Human Resources

• Serve as the primary HR contact for people managers
• Provide coaching on employee matters, conflict resolution, and performance management
• Guide managers through performance improvement plans and disciplinary actions
• Deliver practical, policy-aligned guidance on HR practices
• Partner with managers to navigate complex people challenges
• Learn and use AI tools to support work
• Participate in roll outs of new tools including AI solutions
• Support company-wide HR initiatives