athenahealth

Security Operations

• Understand that as the Tier 3 (highest level) engineer, you’re expected to handle potential incidents and act as the as a subject matter expert for all security-related tickets that come into the team's various queues (including triage, containment, and remediation when necessary).
• Receive incident escalations from Tier 1 and 2 analysts, assisting with real-time advanced analysis, response, and reporting.
• Mentor and assist in training Tier 1 and 2 analysts to aid in their skills development and analytical capabilities.
• Proactively hunt for threats and enacting identification, containment, and eradication measures while supporting recovery efforts.
• Serve as a point person for coordination with appropriate parties during a security incident – client, management, legal, security, operations, etc.
• Create thorough reports and documentation of all incidents and procedures, presenting findings to team and leadership on a routine basis.
• Incident Response: remote remediation when possible and working with onsite teams when necessary.
• Detailed documentation of events and remediation steps taken.
• Root Cause Analysis: initiation and follow-through to ensure quality forensic materials are captured, writing reports with details and timelines of events with recommendations to avoid future occurrences.
• Assist in the general maintenance and improvement of procedures, processes and playbooks.
• Conduct research regarding the latest methods, tools, and trends in digital forensics analysis.
• Conduct analysis using logs, previous alerts, etc. to identify trends to identify and prevent potential incidents.
• Follow standard operating procedures (SOPs) to ensure tickets are triaged appropriately and in a timely manner, according to SLAs.
• Excel at documentation and detailed notetaking, including SOP writing, incident reporting, e-mail and instant messaging etiquette, and most importantly, documenting incident actions in tickets.
• This role is responsible for completing incident reports and forensic reports, when appropriate, so competent writing skills are necessary.
• Ability to know when to appropriately escalate a potential issue to peers and/or leadership.
• Desire to learn new concepts and technologies to grow and take on more responsibility over time.
• Ability to communicate risk, prioritize incident response actions, and keep a cool head under pressure.
• Advanced experience with security tools like Splunk, CrowdStrike EDR, Carbon Black EDR, Proofpoint tools, Microsoft Defender components, Cyberhaven DLP, Axiom Cyber and open-source forensic tools, Cylance Protect, Office 365 tools, PowerShell, and various network tools, etc.
• Understanding the various stages of incident response, the importance and critical factors of an investigation, and how to contain as soon as possible.
• Have experience with the incident response lifecycle, the Lockheed Martin Cyber Kill Chain, the MITRE framework, and the forensic workflows as outlined by NIST.
• Work with development teams to ensure they're using best practices and company processes in their daily activities.
• Drive self-organization; help determine how the team functions in collaboration with your peers.
• Build strong relationships with cross-functional team members between the three tiers of the CSOC.
• Participate in off-hours on-call incident handler rotation, which is a requirement for this role, as incidents may be escalated outside of normal business hours by our 24/7/365 Tier 2 team. Tier 3 teammates rotate on-call responsibilities which requires each teammate to be formally on-call roughly one week a month.

Cyber Security Operations Center (CSOC) Analyst – Tier 3

Manager

• Design and implement organization-wide talent development strategies that build future-focused capabilities aligned with business goals
• Lead performance management, leadership development and succession planning that enable organizational growth
• Lead initiatives that enhance talent identification, retention and growth
• Strengthen established talent programs while identifying opportunities for innovation and improvement
• Design development solutions that address current skill gaps and anticipate future workforce needs
• Integrate emerging technologies including AI tools into talent workflows to enhance efficiency, inform strategy and improve decision making
• Partner with business leaders to influence and support organizational change through strategic planning, impact assessment, and stakeholder engagement
• Develop change management plans and internal campaigns that drive adoption of talent practices
• Support the integration of new HR technologies and tools to enhance talent management processes
• Participate in special projects and initiatives that support broader HR and business objectives
• Monitor industry trends and best practices to ensure athenahealth remains competitive in talent management and AI utilization
• Support diversity, equity, and inclusion efforts through talent and culture initiatives.

Talent and Culture Senior Manager

Strategy

• Lead the development of business cases and product-market strategy.
• Collaborate across teams to gather and synthesize quantitative and qualitative data, research, and insights to support and guide strategic initiatives.
• Partner with cross-functional leaders to influence product strategy and shape vision and go-to-market plans.
• Execute on the go-to-market strategy for new product launches and manage complex projects.
• Support organizational alignment around a shared vision and how roadmap features/enhancements will deliver value.
• Support definition of value proposition and collaborate with sales, finance, and marketing teams.
• Collaborate with product analytics and client analytics to determine aligned KPIs, insights, client-facing reports, and dashboards.

Product Market Strategy Manager – Collector

Operations

• Lead the development of business cases and product-market strategy
• Collaborate across teams to gather and synthesize quantitative and qualitative data, research, and insights to support and guide strategic initiatives
• Partner with cross-functional leaders to influence their product strategy and shape the vision and go-to-market plans of athenahealth products
• Execute on the go-to-market strategy for new product launches and manage complex cross-functional projects
• Support organizational alignment around a shared vision and how roadmap features/enhancements will deliver value to help the company achieve its goals
• Support definition of value proposition (including development of market-facing proof points), package, pricing framework and P&L where applicable, collaborating our sales, finance, and marketing teams
• Support your product management counterparts in developing a roadmap to support the defined vision, goals, and initiatives
• Collaborate with product analytics and client analytics to determine aligned KPIs, insights, client facing reports and dashboards, etc.

Senior Associate, Operations

Procurement

• Support category managers in sourcing events
• Assist in vendor due diligence and supplier reviews
• Provide support with vendor management activities
• Prepare reports for strategic planning
• Maintain and update procurement systems
• Troubleshoot issues and improve tool usability
• Contribute to process improvement initiatives
• Support audits with documentation and data response

Senior Procurement Associate

Product Manager

• Lead product planning and execution for access control features, ensuring alignment with business goals and customer needs
• Communicate product vision, progress, and outcomes effectively to stakeholders through presentations and reports
• Collaborate with cross-functional teams including engineering, UX/UI, security, and compliance stakeholders to define and deliver new features
• Evolve product management practices empowered by AI, encompassing research, prototyping, implementation, communications, stakeholder coordination, monitoring, and maintenance
• Analyze system workflows and usability to identify opportunities for improvement and innovation
• Support continuous improvement initiatives by analyzing product performance metrics and user feedback
• Participate in industry research and competitive analysis to inform product strategy
• Assist in defining product roadmaps and long-term strategic planning
• Engage with vendors as needed to support product integrations
• Contribute to documentation and training materials for internal audiences
• Stay current with emerging trends in AI security, product management methodologies, and identity and access management technologies.

Product Manager, Identity and Access Management

• Develop comprehensive strategic plans to support athenahealth's business goals and growth initiatives.
• Day-to-day tactical management of critical CEO/ELT sponsored programs.
• Manage and execute business opportunity analyses, financial modeling, business case development for new product opportunities, investments, and special projects.
• Analyze market trends and competitive landscapes to inform strategic decision-making.
• Partner with FP&A and other functions on the Annual Operating Plan and Long Range Plan.
• Facilitate communication and coordination between internal teams and external partners, including private equity sponsors.
• Track and report on key performance indicators related to strategy implementation and business development efforts.

Corporate Strategy and Development Manager

Product Designer

• Define and craft the clinical experience across key platforms including iOS and Android apps, websites, and EHR integrations
• Design high-quality, user-centered solutions that meet UX needs of healthcare professionals
• Collaborate closely with product managers, engineers, data scientists, and medical information teams throughout the software development lifecycle
• Mentor and support fellow designers to cultivate a culture of innovation and excellence
• Drive the UX design process to deliver effective, user-centered solutions
• Advocate for user experiences, including commercial advertising partner content
• Present comprehensive design solutions to stakeholders, incorporating feedback through storytelling
• Facilitate problem-solving sessions and propose multiple solutions

Principal UX Designer

Marketing

• Develop and execute strategic multi-channel campaigns (email, in-product, webinars, content, events) that drive awareness and adoption of strategic partner solutions within the athenahealth client base.
• Collaborate with Partner Management and Product Marketing to translate partner value propositions into compelling client-facing messaging.
• Track performance and optimize programs based on engagement and adoption metrics.
• Lead marketing initiatives that promote the athenahealth Partner Marketplace and overall ecosystem.
• Support go-to-market strategies for new partner launches and key solution categories.
• Support end-to-end marketing efforts at industry events—from pre-event promotion to onsite engagement and post-event follow-up—to drive new partner recruitment.
• Support development of leadership programs (blogs, case studies, webinars, speaking opportunities) that highlight partner innovation and ecosystem value.
• Create scalable marketing toolkits, playbooks, and assets to support partner promotion and co-marketing programs with strategic partners.
• Develop and execute scalable communication plans to keep a large partner ecosystem apprised of program updates, changes, and opportunities.
• Lead the partner communications plan for the launch of the user conference sponsorship prospectus, driving awareness and solicitation of sponsorship commitments across the partner ecosystem.
• Manage end-to-end communications for sponsoring partners before, during, and after the event to ensure clarity on deliverables, timelines, and post-event follow-up.
• Lead cross-functional collaboration with Marketing Operations to implement scalable lead tracking, reporting, and performance measurement for a growing partner ecosystem.
• Work with Marketing Operations to standardize reporting and dashboards that provide visibility into partner program performance and ROI.

Partner Marketing Manager

• Split focus between Monetization and Foundations zones.
• Contribute to crafting engaging user experiences by designing tailored messaging.
• Optimize the placement of commercial advertising.
• Manage user experience for Membership.
• Create effective upsell messaging and seamless subscription management flows.
• Support the design system team by designing, maintaining, and evolving reusable components.
• Partner with product managers, engineers, and stakeholders to translate user needs into design solutions.
• Collaborate with UX research to discover opportunities and refine designs.

UX Designer

Account Executive

• Own and manage a full cycle, consultative sales process
• Drive coverage of assigned geographic territory through strategic planning
• Engage and influence prospective medical practices
• Deliver compelling product demonstrations
• Maintain a robust pipeline using data driven insights
• Regular travel to designated market

Senior Sales Executive

• Prepare and present formal presentations with a goal to articulate value (ROI) of athenahealth’s products and services
• Lead on-site assessments via shadowing and interviews of key client staff/leaders; create and present the final presentation (and/or collateral) back to the client
• Analyze business and healthcare economics and technology-enabled processes to deliver insightful recommendations
• Manage complex projects, ensuring organizational efficiency and timely delivery
• Influence stakeholders by providing well-founded rationale and building consensus around proposed solutions
• Travel up to 70% annually to engage with prospects, clients and internal teams
• Collaborate cross-functionally with Sales, Product, and Customer Success teams to align goals and strategies
• Monitor industry trends and competitive landscape to inform deal strategy and insight
• Participate in continuous learning and professional development activities
• Assist in refining processes and methodologies to enhance the Solution Design function
• Support leadership with ad hoc projects and initiatives as needed

Solution Design Manager

Human Resources

• Serve as the primary HR contact for people managers
• Provide coaching on employee matters, conflict resolution, and performance management
• Guide managers through performance improvement plans and disciplinary actions
• Deliver practical, policy-aligned guidance on HR practices
• Partner with managers to navigate complex people challenges
• Learn and use AI tools to support work
• Participate in roll outs of new tools including AI solutions
• Support company-wide HR initiatives

HR Advisor

• Prepare and present formal presentations with a goal to articulate value (ROI) of athenahealth’s products and services
• Lead on-site assessments via shadowing and interviews of key client staff/leaders; create and present the final presentation (and/or collateral) back to the client
• Analyze business and healthcare economics and technology-enabled processes to deliver insightful recommendations
• Manage complex projects, ensuring organizational efficiency and timely delivery
• Influence stakeholders by providing well-founded rationale and building consensus around proposed solutions
• Travel up to 70% annually to engage with prospects, clients and internal teams
• Collaborate cross-functionally with Sales, Product, and Customer Success teams to align goals and strategies
• Monitor industry trends and competitive landscape to inform deal strategy and insight
• Contribute to team and organizational knowledge-sharing to improve overall effectiveness
• Participate in continuous learning and professional development activities
• Assist in refining processes and methodologies to enhance the Solution Design function
• Support leadership with ad hoc projects and initiatives as needed

Support Engineer

• Provide high-level support to end users via phone and email
• Become an expert in the athenaOne application
• Resolve client inquiries quickly and accurately
• Collaborate with cross-functional teams for service improvement
• Manage multiple communication channels simultaneously
• Develop deep product knowledge of athenaOne
• Diagnose complex software issues and deliver clear solutions

Cyber Security Operations Center (CSOC) Analyst – Tier 3

Talent and Culture Senior Manager

Product Market Strategy Manager – Collector

Senior Associate, Operations

Senior Procurement Associate

Product Manager, Identity and Access Management

Corporate Strategy and Development Manager

Principal UX Designer

Partner Marketing Manager

UX Designer

Senior Sales Executive

Solution Design Manager

HR Advisor

Solution Design Manager

Client Support Analyst