athenahealth

Customer Success Manager

• Design and deliver high-impact internal enablement programs that drive measurable behavior change across Customer Success teams
• Partner with cross-functional stakeholders (e.g. CSM, Onboarding, Onsite Training, Product) to identify enablement needs aligned with team priorities
• Translate stakeholder input into: Clear learning objectives, Defined behavior changes, Training effectiveness measures
• Recommend appropriate enablement approaches (e.g. instructor-led, module-based, blended) based on audience and outcomes
• Balance stakeholder needs to deliver scalable, practical solutions without over-indexing on ad hoc requests
• Develop and maintain non-instructor-led training assets such as: Self-paced learning modules, Job aides, guides, and reference materials
• Facilitate engaging, interactive sessions that emphasize: Application and decision-making, Real-world scenarios and workflows
• Define and track training effectiveness metrics aligned to intended outcomes
• Analyze results and independently iterate on training content and delivery approach
• Incorporate learner and stakeholder feedback into continuous improvement cycles

Manager, Customer Success Enablement

DevOps Engineer

• Build and operate scalable observability and telemetry platforms that process logs, metrics, traces, and events across production environments
• Support monitoring, alerting, and instrumentation strategies that improve service visibility and operational insight
• Partner with engineering teams to strengthen telemetry collection and overall observability
• Design resilient, automated infrastructure and platform services that improve reliability, scalability, and efficiency
• Develop Infrastructure as Code and automation solutions that reduce toil and improve consistency
• Lead technical initiatives from architecture through implementation with attention to performance, reliability, security, and maintainability
• Troubleshoot complex production issues involving distributed systems, Linux infrastructure, networking, cloud services, and telemetry pipelines
• Participate in incident response and on-call processes
• Help drive operational excellence, root cause analysis, and continuous improvement
• Mentor engineers on SRE best practices, observability strategy, and scalable systems design
• Contribute to long-term platform strategy and reliability improvements.

Lead SRE – Observability

Machine Learning Engineer

• Participate in end-to-end AI/ML projects, from research and design through deployment and ongoing maintenance, to deliver scalable production systems.
• Implement ML pipelines and production-grade infrastructure that support high-volume workloads and reliable model execution.
• Partner with cross-functional teams to integrate AI capabilities that align with business goals and customer needs.
• Research and prototype new AI/ML algorithms and techniques to support innovation and product development.
• Help establish best practices for AI/ML development, deployment, monitoring, and governance across the team.
• Monitor model performance, scalability, and cost in production and contribute to continuous optimization.
• Apply AI tools and techniques in day-to-day engineering work to improve productivity, support experimentation, and strengthen evaluation of model behavior, outputs, and system impact.
• Advocate for responsible AI by considering fairness, transparency, data privacy, and appropriate use in model design and deployment.
• Collaborate with engineering partners to move models from prototype to production using repeatable, maintainable approaches.
• Document technical decisions, model behavior, and operational considerations to support shared understanding and long-term maintainability.

Senior AI/ML Engineer

Data Analyst

• Own the delivery of marketing analytics solutions end-to-end
• Develop and maintain scalable datasets and reporting tables in Snowflake
• Build and manage Power BI semantic models and dashboards
• Standardize KPI definitions and reporting logic across Marketing, Sales, and Finance
• Analyze marketing performance across the funnel
• Reverse-engineer and rationalize legacy dashboards and datasets
• Partner with IT, Data Engineering, and BI developers to improve data pipelines

Manager, Marketing Data Analytics

Administration

• 24x7 operational support
• Share responsibility for supporting data center-specific issues with local team members.
• Serve as the first responder for technical and facility-related issues within the data center.
• Manage the full lifecycle of servers, storage, and network equipment, including receiving, racking, maintenance, and recycling.
• Coordinate replacement of failed components and support hardware repair activities.
• Provide remote hands support for physical server, network, and telecommunications equipment.
• Work with operations teams and vendors to ensure equipment is operating optimally.
• Coordinate and supervise facility maintenance.
• Perform daily walkthroughs to check for error lights, inventory discrepancies, and facility issues.
• Maintain cleanliness of the data center, office, and storage areas.
• Ensure cable management and environment policies meet department standards.
• Diagnose and resolve hardware, network, and physical connectivity issues.
• Participate in problem-solving and process improvement efforts related to data center operations.
• Contribute to planning, design, and documentation related to power, cooling, layer 1 networking, and policies.
• Build strong relationships with the data center facility manager and team.
• Contribute to the DCEng knowledge base, documentation, and team culture.

Data Center Administrator

Sales

• Draft SDR outreach content for each new logo, audience-specific outbound activation deployed by the Group Marketing team
• Develop compelling sales development messaging strategies tailored to key Group buyer personas, audience sub-segments, specialties, and current vendor landscapes
• Determine the right messaging and content approaches to maximize prospect engagement, increase positive reply rates, and drive meetings booked
• Conduct A/B testing across messaging, cadence structure, timing, and personalization strategies
• Innovate with AI-driven tools and workflows to improve SDR outreach efficiency, personalization, scalability, and testing capabilities
• Monitor and analyze the performance of Marketing-prescribed SDR outreach
• Act as a key liaison between Group Marketing and SDR leadership teams

Sales Activation Associate

Director

• Lead the strategy that shapes athenahealth’s next generation of data products and platform services
• Identify and evaluate market opportunities
• Define commercialization strategies
• Help turn ecosystem insights into scalable growth plans
• Work closely with Product Management, Engineering, Business Development, Sales, Finance, and executive leadership
• Report to the Vice President of Product Management, Data and Ecosystem Platform
• Identify, assess, and prioritize emerging opportunities across data products
• Develop growth strategies for offerings such as research solutions and interoperability products
• Translate customer needs, market signals, and industry trends into strategic recommendations
• Define product positioning, value propositions, and pricing frameworks
• Partner with stakeholders to evaluate monetization approaches and business models
• Identify and cultivate strategic partnerships

Director, Product Market Strategy – Data Products

• Manage a portfolio of Group and Enterprise customers, supporting their success and growth on the athenahealth platform
• Build and manage relationships with assigned customers to understand business goals and drive successful outcomes
• Develop and maintain success plans aligned with customer priorities and performance objectives
• Partner with internal teams (e.g., product, training, support) to ensure customers achieve value from athenahealth solutions
• Conduct regular performance reviews with customer stakeholders to track progress and identify opportunities for improvement
• Monitor customer performance using benchmarks and data insights, recommending workflow or configuration improvements
• Maintain consistent communication with customers to address questions, updates, and ongoing initiatives
• Identify risks to customer satisfaction or retention and implement mitigation strategies in collaboration with internal teams
• Support product adoption and readiness for new features and enhancements
• Partner with account teams to identify opportunities for growth and expansion
• Familiarity with AI-enabled productivity tools, automation platforms, or data-driven customer engagement models.

Marketing

• Help build awareness and demand for athenahealth’s add on-services
• Write and edit copy for cross-sell campaigns
• Assist in marketing campaign and strategy planning
• Project manage communications initiatives
• Develop and execute campaigns considering customer needs, performance, and goals
• Monitor and report out on the progress and results of campaigns

Associate, Small Group Marketing

Project Manager

• Own the intake process for Sales Operations initiatives, including triage, prioritization support, and capacity-based roadmap planning
• Maintain the Salesforce and Sales Operations roadmap and portfolio dashboard, including status, milestones, risks, dependencies, and throughput
• Assess impact, effort, sequencing, and tradeoffs across initiatives using structured analysis and delivery data
• Lead the weekly portfolio operating rhythm and prepare clear, insight-driven updates for stakeholders and leaders
• Manage cross-functional project execution across Salesforce, CPQ, CLM, and analytics initiatives
• Develop and maintain project plans based on scope, risk, velocity, and capacity assumptions
• Create and manage Jira epics, stories, sprint plans, and release timelines; use Jira reporting to identify trends and delivery risks
• Coordinate launch readiness, UAT planning, stakeholder signoff, and post-launch adoption tracking

Project Manager, Salesforce Portfolio

Social Media Manager

• Own and maintain a rolling editorial calendar across LinkedIn, Instagram, Facebook, X, and YouTube
• Develop and execute social media strategies for campaigns, product launches, events, and conferences
• Coordinate campaign planning and cross-functional workstreams
• Build and enforce social media policies and governance frameworks
• Lead social listening and competitive monitoring
• Drive employee advocacy programs and thought leadership presence
• Create platform-native content independently

Social Media Strategy Manager

People Operations

• Lead, coach, and develop a team of 10–15 high-travel OT Trainers serving healthcare clients across the country
• Build strong team connection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication
• Monitor team wellbeing, workload, and travel demands, proactively identifying burnout risks and implementing strategies to sustain performance and retention
• Conduct onboarding support and 30/60/90-day check-ins for new hires
• Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback
• Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance
• Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions
• Consult with large and complex clients on onsite training strategy and go-live readiness
• Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives
• Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field

Senior Manager, Onsite Training – People Leadership

Growth Marketing

• Develop and execute strategic growth plans across a portfolio of partners to drive revenue, engagement, and long-term partner success
• Identify and activate cross-sell, co-sell, and commercialization opportunities
• Serve as a strategic growth advisor to partners
• Lead partner go-to-market initiatives, campaigns, and promotional activities
• Analyze partner performance metrics and revenue trends
• Leverage AI tools and data sources for market research
• Support onboarding and commercialization efforts for new partners
• Collaborate cross-functionally to develop best practices

Senior Manager, Partnership Growth

Data Scientist

• Lead and develop a team of product analysts and support their growth through coaching, feedback, and clear goals
• Own analytics for the subscription business, including acquisition, conversion, retention, and churn
• Analyze product features to assess performance, user engagement, and impact on key business metrics
• Partner with Product, Engineering, Commercial, and Marketing teams to design and measure experiments, including A/B tests, feature rollouts, and pricing changes
• Develop dashboards, KPIs, and reporting frameworks to monitor product and subscription health
• Translate complex data into clear insights and recommendations for senior stakeholders
• Identify opportunities to improve user experience and monetization through data-driven recommendations
• Establish and maintain best practices in analytics, data quality, and experimentation
• Use AI-enabled analysis and productivity tools to speed up recurring work, surface patterns in large datasets, and support faster insight generation for product and subscription decisions
• Support annual planning and prioritization by contributing analytical input and business context
• Partner with data and engineering teams to improve data definitions, tracking, and availability
• Present findings in team meetings, leadership reviews, and cross-functional forums
• Contribute to the development of scalable analytics processes and documentation
• Help evaluate new reporting methods and tools that improve team efficiency
• Respond to ad hoc questions from business partners with timely, accurate analysis

Senior Manager, Product Analytics

Copywriter

• Develop original, high-impact copy for short-form marketing materials
• Partner in early-stage creative concepting
• Translate campaign and brand strategies into compelling copy
• Collaborate closely with marketing and other partners throughout the project lifecycle
• Edit, refine, and optimize copy for clarity and consistency