Onsite Training Associate

athenahealth

Onsite Training Associate at athenahealth delivering product training and support during client go-live phases. Requires extensive travel and expertise in athenaNet.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client for matters related to athenaNet
In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel
Conduct pre-live work including tablespace builds
Partner with Coaching and Training Services to support end-user training and teaching best practices to users across several product families
Leverage sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows
Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals
Deliver remote go live support and individualized provider coaching to optimize workflows
Execute contracted training engagements with all corresponding deliverables, including content preparation and review
Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans
Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements

Requirements

What you’ll need

Bachelor of Arts or Science degree or equivalent professional experience
Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results
Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities
Excellent verbal and written communication skills
Effective time management and organizational skills with exceptional attention to detail.

Benefits

Comp & perks

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility in work arrangements
Company events including book clubs and external speakers
Hackathons

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training Material DevelopmentTablespace BuildsWorkflow OptimizationContent PreparationMock Go-Lives

Soft Skills

Time ManagementOrganizational SkillsAttention to DetailFlexibilityInfluencing Skills

Certifications

Bachelor of Arts or Science Degree