ASSA ABLOY Opening Solutions

General

• Lead the management and prioritization of backlogged work orders (W/O).
• Collaborate with relevant stakeholders to ensure that W/O prioritization aligns with production goals and deadlines.
• Coordinate with the Production Control Specialist to plan, forecast, and allocate materials based on backlog requirements.
• Oversee the timely and accurate allocation of materials to support production schedules.
• Submit move orders as needed to support efficient production flow and assist in mitigating backlog issues.
• Identify and resolve issues related to work order assignments.

Production Specialist

• Perform service and installation in accordance with manufacturers’ recommended installation procedures and specifications
• Document time spent and complete proper documentation detailing any problems, shortages and inefficiencies in job-site conditions
• Perform all work in a safe manner for prevention of accidents to themselves, co-workers, contractors on-site and the general public and property of all concerned
• Wear and maintain any/all Personal Protection Equipment when necessary
• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction
• Participate in training programs
• Participate in on-call rotations after certification and training
• Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds

Installation Technician

Sales Engineer

• Assist the regional sales teams with presales support to value-engineer technology-based solutions that solve real world problems, improve accountability and drive process across a wide range of industries from manufacturing to hospitality and from small business to global enterprise.
• Conduct detailed technical requirements analysis and specification of IP based key & equipment management solutions.
• Manage complex RFP’s and compile detailed technical responses that demonstrate why Traka is the global leader in key & equipment management.
• Deliver webinar and in-person technical presentations and demonstrations to prospects and customers – including all hardware, enterprise administration software and access control integration components.
• Execute Deployment Planning & Design sessions for enterprise end users and create technical plans and documentation for the Project Delivery including System Technicians to execute against.
• Conduct Technical Certification Training and support to value-added-resellers.
• Provide technical leadership and technical knowledge at major trade shows including ISC West and GSX.
• Collaborate with marketing on producing sales support video’s, media, and documentation.
• Calculate pricing for custom solutions including hardware, software, and professional services components.
• Maintain accurate account, opportunity and project data using Salesforce CRM.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Perform other duties as assigned by the Manager from time to time.
• Travel required (up to 50%) within designated region (USA and Canada) with potential opportunities to travel to UK and other parts of the world for conferences and educational seminars.

Account Executive

• Meet and exceed budget and expansion targets
• Identify and maintain relationships with industry partners
• Provide customer product quotations for tenders
• Manage project inspections and schedules

Commercial Sales Executive

Account Manager

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
• Build and maintain long-term, trust-based relationships
• Respond promptly to client and sales rep inquiries, requests, and concerns
• Act as a liaison between clients and internal teams to ensure execution and follow-through

Account Representative

Manager

• Own and manage service levels (SLAs) across phone, email, chat, and case management channels
• Monitor daily/weekly/monthly performance for response time, resolution time, and backlog levels
• Drive improvements in queue health, staffing alignment, and workload balancing
• Provide performance reporting and actionable insights to leadership
• Serve as the highest-level escalation point for complex technical issues
• Oversee Tier II/III support processes to ensure timely and accurate resolutions
• Define troubleshooting standards for installation, repair, and product application
• Partner with Engineering and Quality to resolve root causes and systemic issues
• Develop and execute technical training for customer care, sales, and partners
• Maintain product knowledge resources and documentation
• Ensure team expertise across mechanical, electronic, and smart hardware solutions
• Analyze trends in escalations to identify root causes and recommend improvements
• Provide technical consultation for field sales and partners
• Serve as a subject matter expert for luxury hardware solutions and product selection in high end / complex applications.

Technical Service Manager

Accountant

• Readies and maintains financial and business transactions, applying accounting principles, that include work that is analytical, evaluative, and advisory in nature and that requires an understanding of both accounting theory and practice.
• Utilizes knowledge of the fundamental doctrines, theories, principles, and terminology of accountancy, and often entails some understanding of such related fields as business law, statistics, and general management.
• Prepare journal entries, accruals, and account adjustments
• Perform balance sheet reconciliations, including intercompany accounts
• Manage fixed asset records and reporting
• Support month-end and year-end close processes to meet deadlines to ensure timely preparation and submission of financial and management reports
• Prepare and upload financial results to Head Office reporting systems
• Support filings and other regulatory compliance requirements
• Assist Sales reporting and forecasting activities
• Assist with city and state sales tax filing and TRIP reporting
• Monitor and help implement associated internal controls in support of Internal Audit
• Assist with internal and external audit requirements
• Perform ad-hoc work assigned by a manager

• The Contract Manager is responsible for overseeing the full lifecycle of construction and service contracts to ensure legal compliance and operational efficiency.
• Key duties include reviewing, drafting, redlining, and negotiating contracts and related documents in alignment with company standards.
• This role works closely with assigned business branches to support contract administration, coordinates insurance requirements, and processes certificates of insurance.
• The Contract Manager also tracks key dates, maintains organized documentation, and provides general administrative support.
• Additional related responsibilities may be assigned as needed to support business objectives.

Contract Manager

Customer Support

• Managing order intake, quoting, and order entry for both new equipment and aftermarket parts within the ERP system (Epicor).
• Ensuring all required technical, commercial, and customer information is gathered, validated, and accurately entered.
• Serving as the primary point of ownership for new equipment order entry and aftermarket parts quoting.
• Maintaining order accuracy, status communication, and support of invoicing and closeout activities.
• Working cross-functionally with Project Management, Field Operations, Service Operations, Supply Chain, and Finance.

Customer Support Specialist

• Interface with customers, field technicians as well as other departments and management level associates.
• Focus on customer service.
• Grow local services business by developing new account opportunities.
• Maintain existing relationships with customers within the territory.
• Maintain open communication with customers regarding work schedule and expectations.
• Meet monthly and quarterly service sales quota (on contract sales and repair sales).
• Understand the company’s quoting and CRM process and systems.
• Submit forecasts and reports in a timely manner.
• Strong communication, time management, negotiation and follow-up skills.
• Call on local end users continually (in-person visits).
• Maintain relationships with major customers and foster new prospects.
• Provide customers with all requested service reports.
• Understanding of AAADM Certification.
• Knowledge of door hardware/electric door hardware.
• Involved in customer complaints and resolution process.
• Knowledge of competitions pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.

Service Sales Representative

Business Analyst

• Lead complex Backlog Refinement (BLR) sessions with stakeholders to gather, refine, and structure requirements
• Translate business needs into high-quality user stories, acceptance criteria, and functional specifications
• Act as a senior point of contact for requirement clarification across UI/UX, Architecture, and Engineering teams
• Collaborate with UI/UX teams to validate user journeys, flows, and functional alignment
• Partner closely with Architects to ensure requirements are feasible, scalable, and aligned with system design
• Identify gaps, inconsistencies, and dependencies across requirements and proactively address them
• Provide guidance and mentorship to junior Business Analyst
• Ensure adherence to established processes, templates, and documentation standards
• Support cross-project alignment by promoting consistency in requirement structure and approach
• Act as an escalation point for complex or high-impact requirement discussions

Human Resources

• Providing a generalist HR advisory service to our employees and managers throughout the Division (accounting for c. 20 countries)
• Cooperate closely with wider HR colleagues (locally and cross-divisionally)
• Producing contractual documentation, including offer letters, contracts and variation to terms letters
• Collaborate effectively with our talent acquisition team and oversee recruitment campaigns
• Supporting with the annual HR calendar of activities, such as pay review, objective setting and performance review
• Monitor and report on HR metrics to support decision-making processes
• Supporting in the enhancement of the Global HR Information System
• Support with EMEIA projects and initiatives as required
• Working closely with the HRIS Specialists to ensure good adoption of the HRIS
• Carrying out Job Architecture assessments to support our employee development, compensation and benefits strategy
• Support with strategies to drive diversity and inclusion improvements throughout the Division

HR Adviser – EMEIA

Pre-sales Engineer

• Covering the Benelux region
• Supporting the sales team and partners closing deals with current and prospective customers, organize regular conference calls and meetings accordingly
• Identifying, driving, and optimizing revenue from business opportunities by leveraging HID technologies
• Building trusting relationships with technology decision-makers and influencers
• Gain a deep understanding of the channel partners’ technology and business strategy
• Collaborating with HID Product Marketing and Engineering teams on the requirements and perspectives of our customers
• Improving HID’s portfolio by providing regular partner feedback to internal cross-functional teams including Product Management
• Maintaining a strong technical command of the HID portfolio
• Ability to learn new technical concepts by leveraging internal experts and external resources such as field experts and technical articles
• Listening and understanding the overall goals of a customer, and how best to design a solution that will work in large scale diverse environments
• Organizing demos and POC to properly represent HID during seminars, conferences and tradeshows
• Maintaining a strong technical command of the HID portfolio.
• Ability to learn new technical concepts by leveraging internal experts and external resources such as field experts and technical articles

Pre Sales Consultant

Field Engineer

• Perform planned and preventative maintenance on industrial doors.
• Diagnose and repair faults efficiently and effectively.
• Carry out routine inspections and ensure compliance with safety standards.
• Provide excellent customer service and build strong client relationships.

Service Engineer

Engineer

• Manage the technical relationship with support services and production
• Propose and implement continuous improvement projects
• Define and monitor performance indicators (KPIs)
• Monitor and optimize KANBAN loop performance
• Develop and standardize logistics procedures
• Coordinate cross-functional projects