ASAAS

Analyst

• Analyze costs and performance of credit-card transactions (Merchant Discount Rate - MDR, interchange, card scheme fees, platinization - card upgrade handling), identifying deviations and proposing optimization adjustments
• Develop and improve reconciliation and financial audit routines, ensuring accuracy, traceability and efficiency of controls
• Create and maintain dashboards and management reports, translating financial data into performance and profitability insights
• Support automation and data-analysis initiatives to simplify queries and optimize operational flows
• Monitor governance of contracts with acquirers and card schemes, validating correct application of fees and commercial terms
• Contribute to improvements in routing processes (smart routing) and authorization performance, participating in tests, simulations and financial-impact analyses
• Collaborate with internal teams, translating technical needs into financial and control deliverables.

Mid-Level Treasury Analyst – Payments, Automation

Sales

• Define and lead the enterprise sales strategy, focusing on revenue growth, pipeline predictability, and closing high-value contracts.
• Build, manage, and develop the enterprise sales team, including recruitment, onboarding, ongoing training, and performance management.
• Own the end-to-end enterprise pipeline, ensuring accurate forecasting, a consistent sales cadence, and deal governance.
• Participate directly in complex and strategic negotiations, supporting the team on key accounts and high-stakes sales cycles.
• Work cross-functionally with Marketing, Product, Customer Success, Finance (pricing), and Legal to optimize go-to-market, value propositions, and the customer experience.
• Define and evolve playbooks, account segmentation, outreach models, and expansion strategies within the enterprise base.
• Execute the "land-and-expand" concept.

Head of Sales, Enterprise

Marketing

• Define and lead the company’s marketing strategy, aligned with growth, revenue generation and long-term brand positioning.
• Be responsible for the entire marketing funnel, from brand (awareness), demand generation (consideration), conversion (decision), retention and expansion.
• Lead and develop high-performance teams across Branding, Performance and Product Marketing.
• Act as a strategic partner to Sales, Product, Revenue and Executive Leadership, ensuring strong alignment of go-to-market initiatives.
• Manage the marketing budget, channel mix and ROI, using data, experimentation and attribution models to inform decisions.
• Represent the company externally with partners, media outlets and at industry events.

VP of Marketing

DevOps Engineer

• Design, implement and evolve the company’s observability platform, covering the three pillars: metrics, logs and traces
• Implement and maintain observability stacks
• Define and implement instrumentation standards for applications and infrastructure
• Create strategic and operational dashboards that provide actionable insights to teams
• Define, monitor and manage Service Level Indicators (SLIs) and Service Level Objectives (SLOs), managing Error Budgets
• Implement intelligent alerting systems that reduce noise and focus on actionable alerts
• Collaborate with development teams to improve application observability, promoting instrumentation best practices
• Lead incident response from the observability perspective, ensuring rapid identification of root cause
• Conduct detailed post-mortem analyses and propose improvements based on observability data
• Promote and disseminate an observability culture and SRE best practices across the organization
• Plan and execute capacity management strategies based on metrics
• Optimize cost and performance of observability solutions at scale
• Automate processes for collecting, processing and visualizing observability data
• Document architectures, runbooks and procedures related to observability.

Site Reliability Engineer, Senior – Observability

Backend Engineer

• Guide, motivate and develop the Engineering team
• Make technical decisions and work on resolving complex problems
• Maintain established standards and practices, guiding the team to translate business logic into high-quality code
• Define and implement new features
• Understand and discuss problems and proposed solutions, always seeking the best technical approach for the challenges encountered
• Share relevant technical information with the business and other stakeholders involved in product and solution development (team, other leads, managers, stakeholders...)
• Review code delivered by the team, providing feedback
• Guide the team in breaking down large deliveries into cohesive smaller parts
• Monitor the solution in production, evaluating errors, performance and availability
• Keep up with market trends, identify innovation opportunities and guide the team in adopting solutions that drive the company's growth and competitiveness
• Contribute to improvements or new standards in the Engineering knowledge base

Tech Lead – Mobile, .NET MAUI

Learning and Development

• Structure, manage, and evaluate leadership development and learning programs from conception through measurement of results and impact;
• Design and implement initiatives focused on competencies, strategy, innovation, and future skills development for leaders;
• Work autonomously using historical data, diagnostics, and metrics, contributing to the design of new programs and development approaches;
• Integrate and connect leadership initiatives with the broader learning ecosystem and the Performance and Career areas, ensuring alignment with Asaas’ strategic objectives;
• Conduct needs diagnostics and analyze L&D and organizational performance data and indicators, proposing solutions aligned with the company’s strategy.

Learning & Development Analyst – Mid level

Product Marketing

• Atuar em parceria com os times de Vendas, CS e Canais, compreendendo necessidades e oportunidades, servindo como ponte entre as áreas e Product Marketing.
• Apoiar na elaboração e atualização de playbooks, apresentações, battlecards, guias de objeções, propostas comerciais, estudos de caso e outros materiais de apoio às vendas dos produtos Asaas.
• Auxiliar na realização de pesquisas internas e com clientes para captar objeções, dores e sugestões vindas do time comercial e transformar em melhorias de materiais e comunicações.
• Colaborar na segmentação e adaptação de conteúdos e materiais para diferentes públicos-alvo e verticais do mercado.
• Apoiar treinamentos sobre portfólio de produtos, diferenciais competitivos, roadmap de produto e lançamentos, junto ao time de Sales Enablement.
• Trabalhar junto a Product Managers e outros PMMs para garantir alinhamento das iniciativas entre produtos, mercado e necessidades do time comercial.
• Contribuir no desenvolvimento de análises de concorrência e ferramentas de apoio para estratégias comerciais.
• Apoiar múltiplos projetos simultaneamente, seguindo alinhamentos e prioridades estabelecidas pela liderança.
• Auxiliar no acompanhamento de indicadores de enablement, como adoção de materiais, gaps de conhecimento e impacto em vendas.
• Colaborar com iniciativas para canais e parceiros, incluindo participação na criação de materiais dedicados, ações de incentivo e promoções específicas para canais.
• Gerenciar trilhas automatizadas de e-mails com o time de CRM para clientes sob orientação e em parceria com o time comercial.
• Apoiar a elaboração de ofertas e promoções, considerando especificidades de cada canal de aquisição, a partir das estratégias definidas pelo time.

Analista de Product Marketing, Pleno

Product Designer

• Act as the primary Design contact for the Flapp Store product, leading interface and experience decisions;
• Master UX and UI methodologies and best practices;
• Collaborate with Commercial and Marketing teams to visually communicate the product’s value;
• Design product solutions that provide a clear and understandable journey for our customers;
• Have full knowledge of product conception stages, from discovery through interface creation;
• Ensure high-quality delivery by thoroughly documenting the user experience and business requirements;
• Apply critical thinking to processes and usability best practices to turn complex problems into outstanding user experiences;
• Use funnel metrics (conversion, clicks, checkout journey) to inform design decisions, usability tests, and proofs of concept;
• Collaborate with Product and Engineering teams to deliver the features and requirements requested by customers and stakeholders;
• Familiarity with testing methodologies such as A/B testing.

Senior Product Designer – Marketplace

• Work in partnership with Sales, Customer Success (CS) and Channels teams, understanding needs and opportunities
• Support the creation and updating of playbooks, presentations, battlecards, objection-handling guides, commercial proposals, case studies and other sales enablement materials for Asaas products
• Assist in conducting internal and customer research to capture objections, pain points and suggestions from the commercial team and translate them into improvements to materials and communications
• Collaborate on segmenting and adapting content and materials for different target audiences and market verticals
• Support trainings on the product portfolio, competitive differentiators, product roadmap and launches, together with the Sales Enablement team
• Work with Product Managers and other Product Marketing Managers (PMMs) to ensure alignment of initiatives across products, market and the commercial team’s needs
• Contribute to the development of competitive analyses and enablement tools for commercial strategies
• Support multiple projects simultaneously, following alignments and priorities established by leadership
• Assist in monitoring enablement metrics, such as material adoption, knowledge gaps and impact on sales
• Collaborate on initiatives for channels and partners
• Manage automated email sequences with the CRM team for clients, under guidance and in partnership with the commercial team
• Support the development of offers and promotions, considering the specificities of each acquisition channel

Product Marketing Analyst – Mid-level

Customer Success Manager

• Planejar, executar e otimizar campanhas de CRM focadas na jornada do novo cliente, incluindo onboarding, ativação, engajamento e ações de referral.
• Desenvolver estratégias de growth com foco em aumento de conversão e geração de valor nos primeiros ciclos de uso.
• Criar e gerenciar fluxos automatizados de comunicação na Hubspot.
• Gerenciar campanhas de novos clientes nos canais de CRM (e-mail, push, SMS, WhatsApp, in-app, etc.).
• Acompanhar KPIs de CRM, como taxa de conversão, ativação, engajamento e referral
• Realizar testes A/B e experimentos, com foco em melhoria da performance das campanhas.
• Trabalhar com segmentação avançada e personalização baseada em comportamento, perfil e estágio da jornada.
• Atuar em parceria com times de Tecnologia, Dados e Growth.
• Analisar dados, gerar insights e apresentar recomendações estratégicas para evolução da área de CRM.

Senior Analista de CRM

• Support the Customer Success team in coordinating between clients and other company areas, facilitating the resolution of issues related to customer experience and success;
• Define and regularly monitor the team's OKRs;
• Promote the team's development in hard and soft skills through feedback, 1:1s, participation in performance review cycles, and other people management actions;
• Manage offboarding processes when necessary;
• Ensure the team's alignment with the company values and culture;
• Ensure the effectiveness and efficiency of the team's operational activities;
• Create, maintain, and optimize operational metrics, monitoring and presenting results;
• Ensure the achievement of departmental targets;
• Participate in strategic alignments with other teams;
• Actively participate in the creation and execution of projects;
• Support the CS team in relationships with other areas, contributing to routing and resolving customer requests;
• Prioritize requests in high-complexity contexts, reconciling differing opinions and profiles with active listening and a solution-focused approach;
• Collaborate in creating, maintaining, and continuously improving operational processes.

Customer Success Leader – Expansion

Analytics Engineer

• Develop dbt/SQL models for Asaas's data platform;
• Promote and sustain the efficient and secure transformation of our data assets;
• Ensure governance, quality, documentation, scalability, and the business impact of data;
• Raise awareness about efficient and secure data consumption;
• Ensure the development and maintenance of data assets;
• Monitor the performance and outcomes of the data pipeline.

Operations

• Cloud Platforms and Infrastructure Management:
• - Strategic Administration: Configure and maintain SaaS platforms and security solutions such as Cloudflare (ZTNA) and Zendesk, handling integrations, configurations, and access policies.
• - Proactive Monitoring: Continuously monitor the health of our applications and cloud networks to identify and resolve issues before they impact the business.
• - Vendor and Service Management: Act as the technical interface with vendors, ensuring the quality of contracted services and leading problem resolution.
• Process Automation and Innovation:
• - Automation Development: Create and maintain scripts and API integrations to automate operational routines and other repetitive tasks.
• - AI Implementation (AIOps): Research, test, and deploy Artificial Intelligence tools to improve operational data analysis, predict failures, automate incident responses, and optimize routines.
• - Evaluation of New Technologies: Conduct proofs of concept (PoCs) and technical evaluations of new platforms to keep the company at the technological forefront.
• Projects and Information Security:
• - Project Execution: Participate in planning and perform the technical execution of migrations and deployments of new systems and platforms, ensuring operational delivery from start to finish.
• - Security Collaboration: Work in partnership with the Information Security team, implementing technical controls and directly participating in security incident response.
• - Technical Documentation: Create and maintain documentation of architectures, processes, and knowledge bases, ensuring standardization and knowledge sharing.

IT Operations Analyst – Mid-level

Machine Learning Engineer

• Design, implement, and maintain end-to-end machine learning pipelines in production, ensuring scalability and reliability.
• Develop and manage inference systems for both batch and real-time (online/live) use, optimizing latency and throughput according to business needs.
• Implement and optimize MLOps infrastructure, including model versioning, retraining automation, and performance monitoring.
• Collaborate with data scientists to translate experimental models into robust, production-ready solutions.
• Implement CI/CD practices for ML models, ensuring safe deployments and rollbacks when necessary.
• Optimize model performance in production, including latency, throughput, and compute resource usage across different inference scenarios.
• Develop robust pipelines for data processing and feature engineering, optimizing the handling of large data volumes.
• Manage the full model lifecycle, from experimentation to decommissioning.
• Stay up to date with ML Engineering best practices and propose continuous improvements to infrastructure and processes.

Senior Machine Learning Engineer

Collections

• Realizar contato ativo e receptivo com clientes inadimplentes, entendendo o contexto de cada caso e conduzindo negociações assertivas;
• Analisar histórico financeiro, acordos anteriores e comportamento de pagamento para propor soluções adequadas e sustentáveis;
• Formalizar acordos, acompanhar vencimentos, monitorar pagamentos e atuar rapidamente em caso de cancelamento de acordo;
• Registrar informações e evoluções das negociações nos sistemas internos com organização e precisão;
• Identificar motivos de inadimplência e propor estratégias que melhorem a recuperação dos valores;
• Contribuir para a melhoria de processos, trazendo insights do contato com clientes;
• Colaborar com o time na resolução de problemas, no cumprimento de metas e na construção de um ambiente saudável e acolhedor;
• Manter-se atualizado(a) sobre políticas internas, campanhas e orientações do time para garantir uma atuação alinhada.