Design Ops, Mid-level

ASAAS

Lead Design Ops processes and enhance efficiency across design delivery. Collaborate with cross-disciplinary teams to document standards and support the use of the Design System.

Posted 6/12/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Governance and Rituals: Define and evolve essential rituals such as Design Reviews and Design Critiques, ensuring the product's evolution follows quality standards.
Process Standardization: Design, implement and iterate workflows that connect Design to the Product and Engineering lifecycle, eliminating communication and delivery bottlenecks.
Onboarding Excellence: Structure and manage the onboarding process for new designers, ensuring they become able to contribute quickly.
Documentation and Knowledge Management: Centralize the chapter's documentation in Confluence, keeping guides, playbooks and processes always up to date.
Technical Documentation: Collaborate on documenting guidelines, component behaviors and best practices for using the Design System, ensuring information is accessible and clear for designers and developers.
Success Metrics: Create and track KPIs for the design team's efficiency and the health of the operation.
Team Support: Act as the focal point for questions about tools (e.g., Figma, Jira, etc.), the use of Design System components and internal processes.

Requirements

What you’ll need

Experience focused on Process Definition: Track record in defining, reviewing and implementing scalable Design Ops workflows (e.g., improving the Discovery flow, integrating Design into Agile teams).
Product and Engineering Perspective: Solid understanding of how Product Managers and Developers work, able to speak their 'language' to facilitate technical negotiations.
Design System Governance and Support: Hands-on experience supporting design systems, focused on structuring documentation, disseminating best practices and helping the team ensure correct adoption of components.
Onboarding and Enablement Experience: Proven experience structuring or facilitating onboarding flows and training, demonstrating the ability to convey the area's culture, processes and strategies to new hires.
Technical Documentation Management: Proficiency with tools like Confluence to create single sources of truth that serve both designers and technology partners.
Facilitation and Influence Skills: Ability to manage stakeholders, resolve conflicts and influence the adoption of new ways of working without direct authority.
Scalability Mindset: Comfortable working in fast-growing environments where processes must be robust yet flexible enough to evolve constantly.

Benefits

Comp & perks

Health and well-being: medical and dental insurance with no co-pay, life insurance, assistance for purchasing medication and for taking part in physical activities. Additionally, Neon is our partner for team financial health and Zenklub for mental and physical health (we offer 4 free monthly sessions of therapy or nutritionist). At headquarters we also offer quick massages.
Food and family: our flexible meal benefit is provided via a credit card (Visa). The balance can be used as each person prefers. At headquarters we provide free food and, for families, we offer childcare assistance, a parental support program and extended maternity and paternity leave.
Education and growth: in addition to a challenging, development-focused environment, we offer an in-company training platform and provide an education allowance that subsidizes 70% of tuition for degrees and language courses, as well as support for purchasing courses and books so our team never stops learning.
For quality remote work: we provide a Home Office allowance, work equipment, furniture allowance and we partner with WOBA so employees can use coworking spaces across Brazil when they wish.
Extras, because the Dream Team deserves it: we offer a day off during your birthday month, Happy Hour allowance, referral bonuses, annual performance-based bonuses, a Stock Options plan and a relaxed environment with no dress code!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process DefinitionDesign Ops workflowsTechnical DocumentationKPI trackingDesign System governanceOnboarding flowsTraining facilitation

Soft Skills

Stakeholder managementConflict resolutionInfluenceCommunicationFacilitation