CX Performance Analyst, Mid-level

ASAAS

Analista de Performance de CX Pleno responsável por monitoramento de indicadores na Fintech Asaas. Trabalhando com dados para suportar decisões estratégicas e elevar a maturidade analítica da operação.

Posted 6/16/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze operational performance and identify significant deviations that impact efficiency
Build tactical and strategic dashboards for clear visualization of KPIs
Identify bottlenecks and continuous improvement opportunities in the customer support operation
Support area leadership with structured analyses and actionable recommendations
Cross-reference data from different sources to generate a holistic, more complete view of the situation

Requirements

What you’ll need

Knowledge of SQL and basic fundamentals of data modeling
Hands-on experience in data analysis and BI tools (intermediate level)
Solid understanding of CX metrics and application of statistics to business contexts
Data storytelling skills to translate numbers into clear narratives
Strong analytical thinking and critical reasoning
Proactive profile with excellent organizational skills
Clear and assertive communication to interact with different teams and leadership

Benefits

Comp & perks

Medical and dental insurance with no co-pay
Life insurance
Allowance for medication purchases and fitness activities
Home office allowance
Work equipment provided
Furniture allowance
4 free monthly sessions with a therapist or nutritionist
Flexible meal allowance
Free meals at headquarters
Childcare assistance
Parental support program
Extended maternity and paternity leave
In-house training platform
Education assistance subsidizing 70% of tuition for degree programs and language courses
Referral bonus for new hires
Bonus based on annual targets
Stock options plan
Day off during your birthday month
Relaxed work environment with no dress code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata modelingdata analysisBI toolsCX metricsstatisticsdata storytellinganalytical thinkingcritical reasoning

Soft Skills

organizational skillscommunicationproactive profile