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ASAAS

Operations Assistant

ASAAS

Operations Assistant at Asaas helping clients via Zendesk and maintaining operational support. This position requires a proactive approach and is exclusive for individuals with disabilities.

Posted 6/16/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide prompt support to our customer base via email, phone, and WhatsApp, with intensive use of the Zendesk platform
  • Monitor and organize requests in our systems, ensuring transparency
  • Handle a high volume of daily requests, applying strong prioritization skills
  • Process policies, endorsements, and invoices with attention to detail
  • Provide operational support for the company's collections management and team routines

Requirements

What you’ll need
  • Position exclusively for candidates with disabilities (PWD)
  • Completed technical education or currently pursuing a university degree
  • Strong verbal and written communication skills for customer relations
  • Proficiency with Microsoft Office and Google Workspace tools
  • Proven ability to work with large volumes of data
  • Previous experience or strong interest in Customer Experience (CX)
  • Previous experience working with insurance
  • Practical knowledge of and fluency with the Zendesk platform

Benefits

Comp & perks
  • Medical and dental insurance with no co-payments
  • Life insurance
  • Medication purchase assistance
  • Allowance for physical activity (e.g., gym reimbursement)
  • Partnership with Neon to support the team’s financial health
  • Four free monthly sessions with a therapist or nutritionist
  • Flexible meal allowance
  • Parental support program
  • Extended maternity and paternity leave
  • Work-from-home allowance
  • Work equipment provided
  • Furniture allowance
  • Partnership with WOBA for coworking access
  • Day off during your birthday month
  • Happy hour allowance
  • Referral bonus for new hires
  • Bonus based on annual targets
  • Stock option plan
  • Casual, relaxed environment — no dress code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ZendeskMicrosoft OfficeGoogle Workspacedata processingpolicy processinginvoice processing
Soft Skills
communication skillsprioritization skillsattention to detailorganizational skills
Certifications
technical educationuniversity degree