Aroma-Zone

Manager

• Act as a true brand ambassador
• Provide close, hands-on support to the stores in your district (4 boutiques)
• Ensure the commercial momentum defined by the regional manager
• Monitor and grow sales revenue
• Ensure achievement of quantitative and qualitative objectives
• Implement action plans
• Lead, develop and motivate field teams
• Coordinate sales force activities
• Serve as the interface between field teams and regional managers
• Maintain a strong in-store presence
• Greet, advise and process customer purchases when needed
• Support Store Managers in developing their teams
• Manage HR contracts and staff movements
• Oversee onboarding of new employees
• Ensure correct application of communicated HR policies and procedures

District Manager

Counselor

• Welcome, assist and advise customers on the Aroma-Zone range: essential oils — their properties and precautions for use — diffusion and aromatic diffusion products, absolutes, dispersants, CO2 extracts, etc.
• Advise customers on cosmetics, cosmetic kits and homemade cosmetic formulations, as well as ready-to-use organic products
• Ensure customer satisfaction: greeting, assistance and promoting customer well-being
• Coordinate the launch of new products in your department in liaison with development teams: training advisors, visual merchandising and presentation of new products, and shelf placement
• Ensure the safety of people and merchandise in your area: prevent risky situations, manage any conflicts, and implement measures to limit unexplained inventory loss
• Propose and implement customer information tools, in-store events and organizational tools to improve the quality of services delivered to customers and to facilitate store operations
• Participate in store opening and closing procedures
• May be required to represent the company to the press and media and to participate in shoots, photo sessions and interviews

Naturopath, Essential Oils Sales Specialist

• Welcome, assist and advise customers on the Aroma-Zone range: essential oils, their properties and precautions for use, diffusion (aromatic diffusers), absolutes, dispersants, CO2 extracts, etc.
• Advise customers on cosmetics, cosmetic kits and DIY formulations, as well as ready-to-use organic products
• Ensure customer satisfaction: greeting, support and overall well-being
• Coordinate new product launches in your section in collaboration with the development teams: train advisors, stage and present new products, and set up product displays
• Ensure the safety of people and property in your area
• Propose and implement customer information tools, in-store events and organizational tools to improve the quality of services delivered to customers
• Take part in store opening and closing procedures
• May be required to represent the company to the press and media and to take part in shoots, photoshoots and interviews

Essential Oils Sales Specialist

• Responsible for the "essential oils" department
• Greet, assist and advise customers on the Aroma-Zone range
• Advise customers on cosmetics and homemade cosmetic formulations
• Ensure customer satisfaction
• Coordinate the launch of new products in your department
• Ensure the safety of goods and people in your department
• Propose and implement customer information materials and in-store activities
• Participate in store opening and closing procedures
• May represent the company to the press and media

Essential Oils Sales Specialist – Naturopath

• Greet, assist and advise customers on the Aroma-Zone haircare range
• Ensure customer satisfaction
• Participate in till operations and customer checkouts
• Contribute to store upkeep: cleanliness, restocking, merchandising
• Continuously train on the full Aroma-Zone product range
• Share product knowledge with the team
• Lead DIY (homemade) cosmetics workshops

Sales Advisor, Haircare Specialist

• Piloter et gérer l’ensemble des activités de la boutique en collaboration avec le Responsable Boutique
• Assurer la satisfaction totale du client et assurer une forte présence terrain
• Assurer avec son équipe les opérations d’enregistrement et d'encaissement des achats
• Veiller à la bonne tenue de l’ensemble de la boutique
• Animer, organiser et motiver les équipes
• Former de façon continue le personnel
• Garantir la maîtrise et le suivi des procédures
• Gérer les équipes boutique, atelier, caisse et stock en l’absence du Responsable Boutique
• Assurer la bonne ouverture et fermeture des caisses

Adjoint Responsable Boutique

• Piloter et gérer l’ensemble des activités de la boutique en assurant la satisfaction clients et l’atteinte des objectifs commerciaux
• Manager votre équipe de vente, caisse, stock et atelier
• Être responsable de la qualité de l'accueil, prestations, services et conseils clients
• Effectuer des reportings et des analyses d'activité et proposer des pistes d’amélioration continue
• Optimiser les plannings en respectant les budgets alloués
• Assurer la formation du personnel aux bonnes pratiques d'accueil, de conseil et de vente
• Veiller aux approvisionnements, l'objectif étant « zéro rupture »
• Assurer le suivi des caisses et la conformité des remises en banque
• Coordonner les entreprises de services extérieures pour assurer la conformité et sécurité des locaux
• Être en charge de la présentation de la boutique et des abords extérieurs.

Responsable de Boutique

• Welcome, assist, and advise customers on the Aroma-Zone product range
• Advise customers on cosmetics, cosmetics kits, and DIY cosmetic formulations
• Ensure customer satisfaction
• Coordinate new product launches
• Ensure the safety of people and property in your department
• Propose and implement customer information tools
• Participate in store opening and closing procedures
• Represent the company to the press and media

Essential Oils Expert Sales Advisor, Naturopathy

Product Manager

• Contribute to the creation and updating of packaging
• Manage the Aroma-Zone product portfolio
• Operational monitoring and coordination of activities
• Ensure product quality, consistency and availability
• Collaborate with regulatory, graphic and supply chain teams
• Manage product modifications, discontinuations and assortment changes
• Centralize and coordinate translation requirements for ongoing projects
• Ensure smooth communication with internal teams and external partners

Assistant Product Manager

• Welcome, assist and advise customers on the Aroma‑Zone Hair Care range
• Ensure quality of advice and customer well‑being
• Advise customers on other product ranges
• Participate in cash register operations (store opening and closing)
• Contribute to store upkeep: cleanliness and restocking shelves
• Continually train on the full Aroma‑Zone product range
• Share product knowledge with the team
• May be required to lead DIY cosmetics workshops

Expert Sales Advisor, Hair Care

• Veiller à la satisfaction clients : accueillir, accompagner, identifier les besoins et conseiller le client sur l’ensemble de la boutique
• Conseiller plus particulièrement les clients en cosmétiques, kits cosmétiques et formulations de cosmétique maison
• Assurer une qualité de conseil des plus pertinente auprès des clients en continuant d’apprendre, de se former et de s’informer sur les ingrédients, produits, huiles essentielles etc.
• Réaliser les opérations d’enregistrement et d'encaissement des achats
• Assurer le bon déroulement du passage en caisse et au Click & Collect
• Accueillir avec sourire et amabilité les clients, répondre à leurs questions avec courtoisie, les conseiller, les fidéliser
• Participer à la lutte contre la démarque inconnue
• Participer aux inventaires
• Suivre les indicateurs commerciaux communiqués par votre manager

Conseiller de Vente

• Greet and assist customers, ensuring high-quality advice and their comfort
• Advise customers using your aesthetic/cosmetic expertise across the full range of Aroma-Zone products
• Participate in cash register operations (store opening and closing) and customer check-out
• Contribute to store upkeep: cleanliness, restocking shelves, and merchandising
• May be required to provide more specialized advice to customers on essential oils
• Continuously train and update your knowledge on all Aroma-Zone products
• May be asked to lead DIY cosmetics workshops

Beauty Sales Advisor – Expert

• Welcome, assist and advise customers on the Aroma-Zone range: essential oils, their properties and precautions for use
• Advise customers on cosmetics, cosmetic kits and DIY cosmetic formulations, as well as ready-to-use organic products
• Ensure customer satisfaction: greeting, support and well-being
• Coordinate product launches in your department
• Ensure the safety and security of people and goods in your department
• Propose and implement customer information materials and in-store activities
• Take part in store opening and closing operations
• May be required to represent the company to the press and media

Expert Sales Advisor — Essential Oils, Naturopath

• Accueillir, accompagner le client en assurant la qualité de conseil et bien être
• Conseiller les clients en s’appuyant sur votre expertise esthétique/cosmétique pour l’ensemble des produits Aroma-Zone
• Participer aux opérations de caisses (ouverture et fermeture de la boutique) et encaissement clients
• Participer à la vie de la boutique : propreté et réassort des rayons, merchandising
• Peut être amené(e) à conseiller, de manière plus spécifique, le client sur les huiles essentielles
• Se former en continue sur l’ensemble des produits Aroma-Zone

Conseiller de Vente Expert Beauté – F/H

• Manage and oversee all store activities to ensure customer satisfaction and achieve commercial objectives
• Lead and manage your sales, cashier, inventory and workshop teams (coaching, organization, communication, vision, sharing objectives and results)
• Be responsible for the quality of customer welcome, services and advice to guarantee customer satisfaction (strong on-floor presence, versatility)
• Produce reports and activity analyses and propose continuous improvement initiatives
• Optimize staff schedules while respecting allocated budgets
• Ensure staff training on best practices for customer reception, advice and sales, product knowledge and protocols, and conduct regular audits to ensure compliance
• Oversee replenishment with a “zero stockout” objective by ensuring efficient stock organization and shelf restocking
• Organize and lead inventories to limit shrinkage
• Monitor cash registers and ensure deposits to the bank are accurate, escalating information to the accounting department
• Ensure the correct organization and execution of store opening and closing procedures
• Coordinate external service providers (technical maintenance, building and equipment upkeep, security, etc.) to ensure premises compliance and safety
• Be in charge of the store presentation and surrounding areas: maintain the company image (cleanliness, merchandising setup, optimizing customer flow, etc.)