Aroma-Zone

Customer Success Manager

• Lead and optimize the CRM strategy and CRM revenue for France across omnichannel channels
• Develop, orchestrate, and improve customer journeys (activation, retention, reactivation)
• Execute and analyze campaigns and marketing automation (email, SMS, notifications, wallet, pop‑ins, etc.)
• Leverage customer data, notably via a CDP, to personalize customer journeys
• Introduce and apply AI solutions to enhance the relevance and performance of our campaigns and triggers
• Implement and maintain performance analytics dashboards
• Coordinate internal teams
• Manage and upskill the CRM team
• Serve as the CRM best-practices reference (segmentation/performance/AI/GDPR)

Senior CRM Project Manager

Manager

• Ensure the store’s operational organization and monitoring
• Lead and manage all store activities in collaboration with the Store Manager
• Ensure complete customer satisfaction
• Maintain a strong on‑site presence in the store
• Ensure the store is well‑presented: merchandising, promotional displays, restocking, organization, hygiene and cleanliness
• Lead, organize and motivate the teams
• Provide ongoing training to staff
• Ensure proper implementation and monitoring of procedures

Deputy Store Manager

• Lead and manage all store activities to ensure customer satisfaction and achievement of commercial targets
• Manage the sales, cashier, stock and workshop teams (motivation, organisation, communication, vision, alignment and sharing of objectives and results)
• Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on‑floor presence, versatility)
• Prepare reports and activity analyses and propose opportunities for continuous improvement
• Optimise staff schedules while respecting allocated budgets
• Provide staff training on best practices for customer reception, advising and sales, on products and protocols, and carry out regular audits to ensure compliance with procedures
• Oversee supplies with the aim of "zero stock outages" by ensuring efficient organisation of inventory and shelf replenishment; organise and lead stock takes to limit shrinkage
• Monitor cash registers and ensure deposit compliance, reporting information to the accounting department
• Ensure the proper organisation and execution of store opening and closing procedures
• Coordinate external service providers (technical maintenance, premises and equipment cleaning, security, etc.) to ensure premises compliance and safety
• Be responsible for the presentation of the store and its external areas: maintain the company image (cleanliness, merchandising setup, optimisation of customer flow, etc.)

Store Manager

Communications

• Supporting the Head of International Communication and Brand Image, you will help promote the brand internationally across five main areas:
• Logistics & Operational Support
• Prepare and ship products to influencers and partners.
• Assist in preparing gift bags and kits for events.
• Track shipments and manage inventory for campaigns and events.
• Influencer & VIP Relations
• Identify talents (KOLs, VIPs, celebrities) across different markets.
• Support the implementation of global and local influencer campaigns.
• Events
• Assist with the logistical organization of international events (press days, VIP dinners, pop-ups).
• Content & Image
• Help produce content (research inspiration, create moodboards, coordinate photoshoots).
• Monitor aesthetic trends (photography, video, Reels, fashion, luxury, etc.).
• Coordination & Monitoring
• Support the adaptation of communication materials for different markets.
• Track and update management tools (schedules, tracking spreadsheets).
• Conduct benchmarks and contribute to the analysis of campaign results and KPIs.

International Communication Intern – Brand Image

• Ensure the organization and day-to-day operational management of the store
• Oversee and manage all store activities
• Ensure complete customer satisfaction
• Handle sales registration and payment processing for purchases
• Ensure the overall upkeep and presentation of the store
• Lead, organize and motivate the teams
• Provide continuous training for staff
• Ensure control and compliance with procedures
• Manage store, workshop, cash desk and stock teams in the absence of the Store Manager
• Ensure operational organization and follow-up from store opening to closing
• Ensure cash register monitoring and compliance of bank deposits

Assistant Store Manager

Counselor

• Greet, assist and advise customers on the Aroma-Zone product range
• Provide guidance to customers on cosmetics and organic products
• Ensure customer satisfaction
• Coordinate new product launches
• Ensure the security of merchandise and the safety of customers and staff
• Develop and propose informational materials and in-store activities for customers
• Participate in daily opening and closing procedures for the store
• Represent the company to the press and media when required

Expert Sales Advisor, Essential Oils

• Be responsible for maintaining the commercial momentum set by the regional manager
• Monitor and grow sales within your district of stores
• Ensure achievement of quantitative and qualitative objectives and implement action plans
• Lead, develop and motivate your district’s field teams
• Coordinate sales force activities to optimize results
• Serve as the interface between field teams and regional managers
• Maintain a strong in-store presence; when needed, welcome, advise and process customer transactions
• Manage team HR contracts and staffing changes
• Oversee onboarding of new employees
• Ensure proper implementation at point of sale of communicated HR rules and procedures

District Manager

• Oversee and manage all store activities to ensure customer satisfaction and the achievement of commercial targets
• Lead your sales, cash desk, stock and workshop teams (motivation, organization, communication, vision, sharing objectives and results, etc.)
• Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on‑floor presence, versatility)
• Produce activity reports and analyses and propose continuous improvement initiatives
• Optimize schedules while respecting allocated budgets
• Ensure staff training on best practices for customer reception, consultation and sales, product knowledge and protocols, and conduct regular audits to ensure protocol compliance
• Oversee supply management with a “zero out‑of‑stock” goal by ensuring efficient stock organization and shelf replenishment; organize and lead inventory counts to minimize shrinkage
• Monitor cash registers and the accuracy of bank deposits, and report information to accounting
• Ensure proper organization and execution of store opening and closing procedures
• Coordinate external service providers (technical maintenance, premises and equipment upkeep, security, etc.) to ensure compliance and safety of the premises
• Responsible for store presentation and exterior areas: representing the company's image (cleanliness, merchandising setup, optimizing customer flow, etc.)

• Lead and manage all store activities, ensuring customer satisfaction and achievement of sales targets
• Manage the sales, cashier, inventory and workshop teams (motivation, organization, communication, vision, sharing objectives and results)
• Be responsible for the quality of reception, services and customer advice to guarantee customer satisfaction (strong on-floor presence, versatility)
• Carry out activity reporting and analysis and propose continuous improvement measures
• Optimize staff schedules while respecting allocated budgets
• Ensure staff training on best practices for customer reception, advising and selling, product knowledge and protocols, and conduct regular audits to ensure protocol compliance
• Oversee supply and inventory with the aim of "zero stockouts" by ensuring efficient stock organization and shelf replenishment; organize and lead inventories to limit shrinkage
• Monitor tills and the correctness of bank deposits and report information to accounting
• Ensure flawless organization and execution of store opening and closing procedures
• Coordinate external service providers to ensure premises compliance and safety
• Be responsible for the presentation of the store and surrounding exterior areas

• Accueillir, accompagner, conseiller le client sur la gamme Aroma-Zone : huiles essentielles, leurs propriétés et précautions d’utilisation, diffusion, absolues, dispersants, extraits CO2 etc …
• Conseiller les clients en cosmétiques, kits cosmétiques et formulations de cosmétique maison, mais aussi sur des produits Bio prêts à l’emploi
• Assurer la satisfaction client : accueil, accompagnement, bien-être
• Coordonner les lancements de nouveaux produits dans votre rayon en relation avec les équipes de développement : formation des conseillers, mise en scène et présentation des nouveaux produits, implantations dans le rayon
• Veiller à la sécurité des biens et des personnes dans votre rayon, vous évitez les situations à risque, vous gérez les éventuelles situations de tension, vous mettez en œuvre les moyens nécessaires à limiter la démarque inconnue
• Proposer et mettre en place des outils d’information au client, des animations, des outils d’organisation en vue d’améliorer la qualité des prestations délivrées au client et en vue de faciliter le fonctionnement de la boutique
• Participer aux opérations d’ouverture et fermeture de la boutique
• Peut être amené(e) à représenter l’entreprise auprès de la presse et des médias et à participer à des tournages, photos et interviews

Conseiller de Vente Expert, Huiles Essentielles – Naturopathe

• Ensure the store’s operational organization and daily follow-up
• Lead and manage store activities in collaboration with the Store Manager
• Ensure complete customer satisfaction and maintain a strong on-floor presence
• Oversee sales processing and cash handling operations with the team
• Maintain the overall presentation and upkeep of the store
• Lead, organize and motivate the teams
• Provide ongoing training for staff
• Ensure compliance with and monitoring of procedures
• Manage the team in the absence of the Store Manager
• Ensure operational organization and follow-up from store opening to closing
• Ensure proper opening and closing of tills/registers

Deputy Store Manager – Fixed-term Contract

• Accueillir, accompagner, conseiller le client sur la gamme Aroma-Zone
• Conseiller les clients en cosmétiques et formulations de cosmétique maison
• Assurer la satisfaction client
• Coordonner les lancements de nouveaux produits
• Veiller à la sécurité des biens et des personnes dans votre rayon
• Proposer et mettre en place des outils d’information et des animations
• Participer aux opérations d’ouverture et fermeture de la boutique

Senior CRM Project Manager

Deputy Store Manager

Store Manager

International Communication Intern – Brand Image

Assistant Store Manager

Expert Sales Advisor, Essential Oils

District Manager

Store Manager

Store Manager

Conseiller de Vente Expert, Huiles Essentielles – Naturopathe

Deputy Store Manager – Fixed-term Contract

Conseiller de Vente Expert, Huiles Essentielles, Naturopathe