Retail Store Manager
Aroma-Zone
full-time
Posted on:
Location Type: Office
Location: Annecy • France
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Tech Stack
About the role
- Manage and oversee all store activities to ensure customer satisfaction and achieve commercial objectives
- Lead and manage your sales, cashier, inventory and workshop teams (coaching, organization, communication, vision, sharing objectives and results)
- Be responsible for the quality of customer welcome, services and advice to guarantee customer satisfaction (strong on-floor presence, versatility)
- Produce reports and activity analyses and propose continuous improvement initiatives
- Optimize staff schedules while respecting allocated budgets
- Ensure staff training on best practices for customer reception, advice and sales, product knowledge and protocols, and conduct regular audits to ensure compliance
- Oversee replenishment with a “zero stockout” objective by ensuring efficient stock organization and shelf restocking
- Organize and lead inventories to limit shrinkage
- Monitor cash registers and ensure deposits to the bank are accurate, escalating information to the accounting department
- Ensure the correct organization and execution of store opening and closing procedures
- Coordinate external service providers (technical maintenance, building and equipment upkeep, security, etc.) to ensure premises compliance and safety
- Be in charge of the store presentation and surrounding areas: maintain the company image (cleanliness, merchandising setup, optimizing customer flow, etc.)
Requirements
- Commercial/business education or equivalent
- 3 to 5 years of team management experience in retail
- Knowledge of cosmetics and/or organic products is a plus
- Strong understanding of retail operations: customer advising, reporting, performance indicators, and stock management
- Proficient with office software (MS Office) and point-of-sale systems (ideally Cegid)
- Good command of English
Benefits
- 50% reimbursement of transportation costs
- Meal vouchers
- Health insurance
- Profit-sharing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
team managementcustomer advisingreportingperformance indicatorsstock managementstaff trainingauditinginventory managementcash register monitoringstore opening and closing procedures
Soft Skills
coachingorganizationcommunicationvisioncustomer satisfactionversatilitycontinuous improvementleadershipproblem-solvingcustomer flow optimization
Certifications
commercial/business education