Consultant

• Assist customers with a variety of Retail, Cards and Digital Banking solutions
• Troubleshoot customer issues and provide relevant information on products or services
• Support 30-40 customers per day with personalized conversations
• Provide peace of mind to customers by troubleshooting any issues
• Work in a professional environment meeting customer-centric, financial and risk targets
• Build banking skills quickly through formal training and mentorship

EDB Consultant

Financial Planning and Analysis

• Designing and delivering the Responsible Investment Framework for KiwiSaver and other funds
• Leading stewardship programme and collaborating with other investment management teams
• Overseing RI-related data and information requirements
• Supporting Performance and Risk team to deliver Responsible Investment-related reporting

Investment Analyst

• Build strong relationships with customers to coach them through the home loan journey and deliver an exceptional customer experience
• Develop your lending capability with great training and development opportunities and specialised coaching support
• Provide excellent, transferable lending skills

Home & Investment Lending Executive

Support Engineer

• Support the Tech Area Lead, project/delivery managers, and PMO to enable effective project delivery by reconciling budgets, forecasts, and actual spend, and providing financial analysis to support informed decision‑making
• Support the Tech Area Lead with overall financial and spend management for the Tech Area
• Maintain and monitor project status reporting, including schedules, risks, issues, dependencies, and key milestones
• Collaborate with project managers to support delivery planning, release scheduling, and overall project coordination
• Work with vendors to manage billing processes and validate resource and cost allocations
• Maintain effective relationships with colleagues, managers, and key stakeholders
• Support and contribute to continuous improvement initiatives, including agile practices, to improve efficiency across NZ Technology
• Identify, propose, and help implement new solutions or process improvements within the Tech Area
• Ensure adherence to ANZ policies, procedures, and project management standards
• Support delivery outcomes by fostering team coherence, collaboration, and a customer‑focused culture aligned to ANZ values
• Work collaboratively with relevant teams to present a united and credible delivery function to the wider organisation
• Demonstrate a positive, proactive attitude and actively support the Tech Area Lead in the success of the overall programme

Technical Analyst – Technical PMO

Operations

• Proactively resolve issues, analyze workflow gaps, and implement preventive controls to avoid operational losses.
• Manage customer expectations with timely updates and maintain clear communication with stakeholders.
• Deliver accurate KYC/OCDD files within KPIs and SLAs while ensuring full compliance and data integrity.
• Review and refine workflows, documentation, and process changes to support continuous improvement.
• Maintain complete and compliant customer records and onboarding data across systems.
• Collaborate with cross‑functional teams, support stakeholder meetings, and contribute to team deliverables.
• Identify risks, follow regulatory and internal policies, and escalate issues when necessary.
• Support training activities, ensure completion of required staff learning, and contribute to knowledge sharing.

Senior Operations Support Officer

Onboarding Specialist

• Providing guidance and oversight to the New‑to‑Bank Customer Due Diligence team
• Conducting ongoing reviews of client KYC records across multiple jurisdictions
• Ensure quality and compliance by reviewing KYC files
• Liaise with clients and internal partners
• Maintain data integrity on the onboarding platform
• Support new staff through on‑the‑Job Training

Customer Onboarding Manager

Client Services Representative

• Drive overall team performance to meet key financial targets while ensuring effective cost management across Client Services
• Support and implement revenue and cost‑efficiency initiatives that contribute to planned financial outcomes
• Build and maintain strong working relationships with business partners, acting as a key reference point for service matters
• Ensure service targets and SLAs are consistently met with a NIL‑risk mindset, reinforcing a culture of operational excellence
• Identify and communicate process improvement opportunities, track benefits, and ensure timely completion of outstanding service items
• Deliver ongoing training on processes and products, promoting staff awareness of quality expectations and implications of process breaches
• Lead, coach, and develop team members through regular performance discussions, skill‑gap identification, and targeted upskilling to support strategic goals

Manager, Client Services

Marketing Analyst

• Lead and support a team of analysts to deliver insights and personalised customer experiences
• Build capability across analytics, experimentation and journey design, helping the team grow and solve complex problems
• Guide the development of segmentation, models and targeting approaches that make our customer interactions smarter and more relevant
• Work closely with Marketing, Product, Data, Technology and Martech teams to design, enhance and deliver personalised journeys
• Keep an eye on key risks and make sure our work meets quality, compliance and governance expectations

Senior Marketing Analyst

• Helping customers to meet their end-to-end financial needs and goals across transaction activities
• Engaging in needs-based conversations and educating customers on financial solutions
• Delivering a high standard of customer service to ensure customer satisfaction and advocacy for ANZ
• Participating in and supporting bank programs and initiatives
• Taking responsibility to ‘know your customer’ from a risk perspective

Banking Consultant / Personal Banker

Business Analyst

• Support the team to visualise, understand and document the flow of features through development all the way to the customer
• Contribute to breaking down initiatives into smaller increments
• Elicit and Document requirements – utilising JIRA and Confluence
• Identify and raise technology and operational risks, issues and potential impact
• Actively participate in tasks and/or actions which improve timeliness, reduce costs or enhance quality of delivery
• Develop, Manage and maintain good working relationships with stakeholders

Technology Business Analyst

Implementation Specialist

• Facilitate the change delivery activities and package implementation into the business and ensure leadership alignment.
• Lead change impact assessments and communicate impacts across the value chain.
• Liaise with stakeholders and identify impacts across all affected areas across B&PB.
• Develop fit for purpose change strategies and plans to drive business readiness.
• Manage stakeholders and support the development and execution of engagement plans.
• Develop and execute communication plans that align to the strategic narrative, support effective change delivery, and keep stakeholders informed and engaged.
• Conduct change readiness assessments and address key concerns.
• Develop transition plans and handover to BAU.
• Identify, assess, and escalate change risks, providing appropriate mitigation options

Change and Implementation Manager

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures.

Banking Consultant

• Provide customers with a seamless banking experience
• Meet each customer’s end-to-end financial needs and goals
• Complete customer transactions and fulfill products as per accreditation level
• Deliver a high standard of customer service
• Act as a role model and peer coach in a collaborative team

• Lead a team of business analysts, providing guidance and support of business analysis activity across a project/programme of work
• This includes providing direction to business analysts, assigning and tracking delivery of tasks, peer review of business analyst artefacts, and clearing any blockers raised by the BA team / escalating issues as required
• Adopt and adapt Business Analyst methods and tools, ensuring effective requirement elicitation is employed and maintained
• Establish and manage the business analysis approach and work estimates and provide input for the development of the project plan/schedule
• Ensure the work of the BAs in the team is to a consistent and high standard
• Provide advice and validate requirements with the business and project stakeholders and make recommendations as required to meet those requirements
• Contribute to the continuous improvement of ANZ’s Business Analyst practice involving people, process and tools

Lead Business Analyst

• Supporting Group Technology’s accounting and reporting activities, ensuring accurate, timely, and compliant outputs
• Maintaining financial integrity and controls for Technology-related processes
• Managing end-to-end centralized, country-agnostic processes (e.g., journals, reconciliations)
• Developing deep process expertise while remaining flexible across various CCoE functions
• Ensuring 'quality at source' through strong process-level controls
• Supporting centralized data sourcing, accounting, and reporting services for in-country finance teams
• Contributing to standardized processes and control frameworks within the Data & Reporting team
• Delivering timely month-end outputs including registers, schedules, reconciliations, and trial balances, ensuring readiness for financial reporting and audits
• Supporting the BU change agenda, including simplification, automation, and elimination of manual activities in partnership with the FSDI team

EDB Consultant

Investment Analyst

Home & Investment Lending Executive

Technical Analyst – Technical PMO

Senior Operations Support Officer

Customer Onboarding Manager

Manager, Client Services

Senior Marketing Analyst

Banking Consultant / Personal Banker

Technology Business Analyst

Change and Implementation Manager

Banking Consultant

Banking Consultant

Lead Business Analyst

Financial Control Associate, Controls Centre of Excellence