Consultant

• Provide our customers with a seamless branch experience
• Provide exceptional customer experience through quality interactions
• Undertake cash management requirements in an accurate and efficient manner
• Work collaboratively with colleagues
• Identify any product that may benefit the customers and refer them on

Service Consultant

Financial Planning and Analysis

• Build strong relationships with customers during the home loan journey
• Coach customers through the home loan process
• Develop lending capability with training and support
• Contribute to ANZ's growth in the home and investment lending market

Senior Home & Investment Lending Manager

Project Manager

• Lead the end-to-end delivery of large and complex technology projects.
• Work collaboratively with key business owners, stakeholders, and teams.
• Provide financial budget oversight across project deliverables.
• Identify and manage the risks, issues and dependencies throughout the delivery framework.

Senior Project Manager – Technology

• Ensuring first contact resolution for customers contacting us through our in-app Message Us channel
• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
• Become brand ambassadors for ANZ by providing best customer experience through our in-app messaging interactions with the goal of positive NPS returns.
• Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
• Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

Digital Consultant

Compliance

• Identify regulatory changes in China that may impact ANZ China
• Facilitate effective compliance management across ANZ China
• Build and maintain strong relationships with key external regulators
• Support the design and implementation of policies and procedures
• Act as subject matter expert on compliance management

Head of Compliance

• Provide proactive compliance advice and alternative solutions to support new Markets business initiatives.
• Ensure proper Markets product governance from a local regulatory perspective.
• Monitor Markets business activities to minimise regulatory risk and protect ANZ’s reputation, with focus on conduct, licensing, and Firewall/Chinese Wall requirements.
• Build and maintain strong relationships with local regulatory bodies (e.g., FSA, JSDA).
• Lead ad‑hoc incident reporting, regulatory filings, sales representative registrations, and periodic regulatory reporting.
• Develop and maintain the annual Markets compliance action plan, including compliance training for Markets teams.
• Review and challenge the effectiveness of 1st Line of Defence controls to prevent misconduct or incidents.
• Act as the primary source of updates on new or revised regulatory requirements for Markets, leveraging networks such as JSDA and IBA.
• Update and manage regulatory obligations registers for the Markets business.
• Maintain and periodically review regulatory reporting registers, ensuring 1st Line attestation and regulatory alignment.
• Evaluate compliance impacts related to internal incidents or events within the Markets business.
• Support the Chief Compliance Officer and team members, acting as a strong culture carrier and demonstrating leadership potential within ANZ Japan.

Head of Markets Compliance

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact
• Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
• Work collaboratively with colleagues
• Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
• Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
• Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns.
• Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
• Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

Everyday Banking Consultant

Data Engineer

• Working in a multi-functional agile team with development responsibility in the delivery of required technical outcomes
• Accountable for delivering data outcomes including, reducing technical debt management, aligning to technical risk requirements, standards and frameworks
• Ensuring data analysis and development is tested, documented and delivered at pace

People Operations

• Contribute to the design and delivery of culture activation and leader experience solutions
• Build effective working relationships with stakeholders
• Support the administration, coordination and delivery of culture activation programs and initiatives
• Collaborate with Communications, Change and People teams to ensure cultural messaging is integrated

Culture Specialist

Manager

• Contributing to the design of our approach to the capability needs outlined in the PACT program.
• Supporting the design, development and implementation of the risk capability framework and the risk capability assessment for management of Non-Financial Risk to strengthen capability across the three lines of defence.
• Engaging with a vast range of stakeholders and following all PACT requirements.
• Building strong relationships.
• Supporting the design and build of the risk capability framework and assessment. Supporting their successful test, refinement and delivery.

Capability Manager

• Design and develop culture activation and leader experience solutions
• Build and maintain strong, trusted relationships across the enterprise
• Guide the successful testing, refinement and delivery of solutions
• Partner with Communications, Change and People teams
• Provide expert input and advice to leaders and stakeholders
• Apply strong commercial acumen and a pragmatic mindset
• Work closely with vendors and divisional delivery teams

Senior Culture Specialist

• Build strong relationships with customers
• Coach them through the home loan journey
• Deliver an exceptional customer experience
• Develop your capability with training and development opportunities
• Expand your business opportunities and sources of referrals

Human Resources

• Lead and support Manila-based engineering teams delivering Employee Experience platforms and services.
• Ensure strong alignment and delivery across Manila and New Zealand, supporting clear prioritisation and seamless collaboration.
• Build a high-performance culture driven by learning, innovation, and continuous improvement.
• Act as a local escalation and leadership point, fostering strong team engagement and supporting people development.
• Partner with NZ technology leaders to embed safe, compliant, and efficient operations aligned with ANZ values.
• Support onboarding, HR processes, and day-to-day operational needs to ensure Manila teams are set up for success.
• Identify opportunities for process simplification, service uplift, and operational excellence.

Chapter Lead – Employee Experience

Designer

• Leading the solution design throughout the delivery lifecycle
• Responsible for solution design & Detailed Design FAD
• Leading the design of API and Eventing solutions using BIAN framework
• Dedicated to assisting delivery teams with technical leadership throughout delivery
• Create ADRs to resolve design issues
• Work with Data Modellers, Staff Engineers, delivery teams and Project Stakeholders to provide shared clarity
• Work across feature teams to identify and solve design issues
• Build design patterns and standards
• Alignment and adherence with ANZ IT strategy, governance policies, processes and standards and with external regulatory requirements.
• Identify technology risk and security issues within division and determine remediation plans, in line with the SRE Security and AAA engineers.
• Contribute to the effective management of risks and issues associated with Solution designs

Service Consultant

Senior Home & Investment Lending Manager

Senior Project Manager – Technology

Digital Consultant

Head of Compliance

Head of Markets Compliance

Service Consultant

Everyday Banking Consultant

Data Engineer

Culture Specialist

Capability Manager

Senior Culture Specialist

Senior Home & Investment Lending Manager

Chapter Lead – Employee Experience

Solution Designer