EDB Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Docklands • Australia
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About the role
- Assist customers with a variety of Retail, Cards and Digital Banking solutions
- Troubleshoot customer issues and provide relevant information on products or services
- Support 30-40 customers per day with personalized conversations
- Provide peace of mind to customers by troubleshooting any issues
- Work in a professional environment meeting customer-centric, financial and risk targets
- Build banking skills quickly through formal training and mentorship
Requirements
- Being customer-focused to the core
- A strong sense of purpose to assist customers with their individual needs
- Being an active user and promoter of technology
- Strong work ethic and resilience
- Excellent communications skills and ability to engage and understand customer needs
- Attention to detail and keen eye for accuracy
- Strong sense of professionalism and ambition
- Being keen to upskill and learn the fundamentals of banking to build a new career
- Excellent phone manner and ability to engage with customers
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
- ongoing one-on-one coaching
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focusedstrong sense of purposestrong work ethicresilienceexcellent communication skillsattention to detailprofessionalismambitionwillingness to upskillexcellent phone manner