Infrastructure Engineer

• Supporting a Solaris Utility Compute infrastructure fleet, including multiple Oracle VM (OVM) farms running on Oracle T7 and T8 server hardware.
• Managing platform capacity to ensure optimal performance, scalability, and high availability of the infrastructure.
• Responding to platform incidents and being available to assist with incidents impacting hosted workloads, ensuring timely and effective resolution.
• Maintaining high support standards with minimal impact to users and the business, consistently meeting defined SLA timelines.
• Driving automation and operational efficiency by identifying opportunities for automation or process improvements, and implementing changes that enhance platform stability and reduce manual effort.

Account Manager

• Maximise the visibility of the Suncorp Bank brand
• Manage the Bank’s relationship with customers
• Support improvements and monitor customer satisfaction outcomes
• Assist with understanding of and meeting of holistic customer needs
• Design, implement and monitor an annual portfolio business plan
• Build genuine relationships with stakeholders
• Provide development opportunities for staff

Relationship Manager, Agribusiness

• Take accountability for a complex, high-value Agribusiness portfolio
• Act as a trusted advisor to customers
• Lead portfolio performance through disciplined credit management
• Design and monitor annual portfolio business and growth plans
• Partner with the District Manager for regional strategy
• Collaborate across channels for integrated solutions
• Drive customer satisfaction outcomes
• Represent Suncorp Bank at industry events
• Provide coaching and guidance to support staff

Senior Agribusiness Relationship Manager

Manager

• Champion engagement, culture, innovation, diversity and career growth by coaching and developing individuals, promoting ANZ values, and acting as a change advocate
• Actively coach, mentor and performance-manage team members through regular feedback, coaching sessions, and development planning, ensuring they acquire the skills needed for strong performance
• Onboard, train and support new team members, including trainees, and act as an SME and escalation point for complex customer needs
• Share knowledge, insights and best practices to foster an always-learning environment and collaborate effectively with colleagues and key stakeholders across the business
• Create an environment that delivers excellent customer service by ensuring timely, courteous responses to enquiries and coaching the team to meet Interaction Standards, deliver great banker experience, and follow process requirements
• Promote customer-centric decision making and ensure the Voice of Customer is front of mind
• Support customers’ transition to digital and self-service channels, including education on easy ways to bank and proactive engagement with vulnerable customers
• Seek opportunities for appropriate customer referrals to specialist teams and help prevent financial loss by ensuring compliance with relevant processes.

First Nations Team Manager

Consultant

• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Contributes to a team culture that is balanced across people, customer, risk, and performance

S&S Banking Consultant

• Maximise the visibility of the Suncorp Bank brand throughout the region by actively and positively promoting the company at public events
• Manage the Bank’s relationship with customers within your assigned portfolio tier
• Support improvements and monitor the relevant customer satisfaction outcomes for the portfolio
• Assist with understanding of and meeting of holistic customer needs as well as lending needs and collaborate across channels to meet customer needs
• Design, implement and monitor an annual portfolio business, marketing, and business plan to achieve desired portfolio growth
• Build genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring support and service delivery as well as achieving customer and business needs
• Provide development opportunities for staff to allow the achievement of current and future objectives and Suncorp desired staff satisfaction results

• supporting customers through the home loan process
• delivering standout service to help customers with financial wellbeing
• building and maintaining relationships with external partners
• collaborating with internal teams for customer experience

Mobile Mortgage Manager

• Respond to incoming calls from Business Lending customers
• Complete follow-up tasks that require Outbound calls to Business Lending customers
• Deliver exceptional customer experiences
• Work within a quality driven and compliant environment
• Manage complaints within required timeframes, policy and procedures
• Collaborate across channels to meet customer needs

Business Lending Consultant

• Provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries
• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
• Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
• Ensure compliance with all internal policies and procedures and external requirements

• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
• Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
• Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
• Contributes to a team culture that is balanced across people, customer, risk, and performance
• Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines

Banking Consultant

• Leading a team of specialist lenders
• Recruitment, onboarding, capability building of lenders
• Managing customer experience, risk, and governance of the lending team
• Ensuring compliance with ANZ policies and regulatory requirements
• Shaping the direction and growth of the lending business
• Attracting and retaining top talent for the team

Proprietary Lending Area Manager

• Work with the Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
• Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
• Work with the Relationship Manager with administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
• Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
• Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
• Support and demonstrate a risk management culture in line with Suncorp Bank's values.
• Proactive identification and escalation of risks and issues related to your role responsibilities.
• Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
• Engage in initiatives and opportunities to continuously build skills, knowledge and capability.

Assistant Relationship Manager

• Assist the District Manager or Relationship Manager with customer relationships in their portfolio
• Attend to client queries professionally and in a timely manner
• Help maintain documentation and customer files as per Suncorp’s policies
• Analyze financial statements and complex reports for assessments
• Identify acceptable lending risks to maximize profits
• Support a risk management culture in line with Suncorp’s values
• Proactively identify and escalate risks and issues
• Comply with complaint resolution processes to maintain service standards
• Build relationships with key stakeholders for effective service delivery
• Contribute to a positive Safety and Wellbeing culture
• Engage in initiatives for skill and capability building

Business Analyst

• Enable the team to visualise, understand and document the flow of features through development all the way to the customer
• Contribute to breaking down initiatives into smaller increments
• Elicit and Document requirements in a detailed, methodical manner– utilising JIRA and Confluence
• Actively identify and raise technology and operational risks, issues and potential impact within the organisation, team or project
• Actively identify opportunities for continuous improvement/s and implementation of solution/s to work more effectively and efficiently
• Actively facilitate and participate in tasks and/or actions which improve timeliness, reduce costs or enhance quality of delivery
• Actively seek to increase learning on ANZ Techniques / Tools that will improve delivery to Customer (i.e. QBR, ADF, Agile)
• Develop, manage and maintain good working relationships with stakeholders.

Infrastructure Engineer

Relationship Manager, Agribusiness

Senior Agribusiness Relationship Manager

First Nations Team Manager

S&S Banking Consultant

Relationship Manager, Agribusiness

Mobile Mortgage Manager

Business Lending Consultant

S&S Banking Consultant

Banking Consultant

Proprietary Lending Area Manager

Assistant Relationship Manager

Assistant Relationship Manager

Banking Consultant

Senior Technology Business Analyst