Consultant

• Provide outstanding customer service via Face-to-Face interaction and calls
• Support customers in Everyday Banking enquiries, account openings, and processes
• Educate customers on digital banking platforms
• Ensure compliance with internal policies and legislative requirements

Banking Consultant

Account Manager

• Provision tailored banking solutions for commercial and property finance investors
• Manage and grow a portfolio of customer relationships
• Lead and manage transactions and due diligence
• Foster stakeholder relationships and approval processes
• Coach and provide development opportunities for junior team members
• Represent Suncorp Bank in the market and network with stakeholders

Relationship Manager, Commercial

• Provide outstanding levels of sales and service via Face-to-Face interaction and calls
• Deliver customer-obsessed service that drives customer satisfaction
• Provide timely and accurate information on Everyday Banking enquiries
• Support and educate customers on using digital platforms
• Demonstrate ability to exceed customer expectations and improve outcomes
• Ensure compliance with internal and external policies

S&S Banking Consultant

• Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier
• Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards
• Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp’s policies and procedures
• Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments
• Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction
• Support and demonstrate a risk management culture in line with Suncorp’s values
• Proactive identification and escalation of risks and issues related to your role responsibilities
• Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses
• Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements
• Engage in initiatives and opportunities to continuously build skills, knowledge and capability.

ANZ

Banking Consultant

Relationship Manager, Commercial

S&S Banking Consultant

Assistant Relationship Manager