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ANZ

Banking Consultant

ANZ

S&S Banking Consultant providing customer support for Everyday Banking at Suncorp Bank. Engaging with customers remotely and through face-to-face interactions at Kippa Ring QLD location.

Posted 7/8/2026part-timeKippa Ring • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality customer experiences through effective face-to-face and digital interactions, ensuring compliance with internal and external regulations. Proficient in navigating digital banking applications and providing support for onboarding processes.

Highest-signal resume keywords
Customer Experience DeliveryDigital Customer Service PlatformsDigital Payment TechnologiesDigital Verification SystemsTroubleshooting Digital Banking Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer ExperienceDigital Banking ApplicationsDigital Onboarding ProcessesID Validation SystemsMobile WalletsOnline Payments
Soft Skills
Customer ServiceProblem SolvingCommunication
Tools & Technologies
Digital PlatformsMobile Services
Industry Keywords
Everyday BankingCompliancePrivacyFSRAUnderwriting Guidelines

About the role

Key responsibilities & impact
  • Provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines

Requirements

What you’ll need
  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities