Root Cause Analysis Manager

ANZ

Root Cause Analysis Manager focusing on systematic investigation of technology failures at ANZ. Collaborating with engineering and leadership to enhance operational reliability and performance.

Posted 6/27/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Systematically investigate the root cause of failures within Technology New Zealand
Identify failures, run RCA sessions, develop RCA Summary reports and provide analysis/insights on divisional themes and learning
Lead Root Cause Analysis (RCA) Investigations across Technology NZ for incidents, risk events, control ineffectiveness, delivery failure and anywhere else in Technology that RCA is required
Ensure root causes and material contributing causes are identified, and remediation actions are defined
Drive effective remediation, by ensuring actions focus on hard controls, are appropriately prioritised and tracked through to completion
Embed divisional learning by looking at a holistic view of siloed Technology NZ failures, identifying commonalities and turning insights into effective controls and governance
Improve RCA and problem management capability across Technology NZ
Strengthen governance by providing oversight, quality assurance, and challenge on RCA use and quality, remediation effectiveness and alignment with Non-Financial Risk (NFR) expectations

Requirements

What you’ll need

Practical Understanding of Root Cause Analysis (RCA) methodologies
Knowledge of enterprise technology (applications, infrastructure, cloud, delivery etc) at a sufficient level to distinguish causes and challenge answers
Strong stakeholder collaborating and influencing skillset
High communication and presentation/storytelling skill levels
Curiosity, and a track record of problem solving and pattern recognition
Competent in the usage of ServiceNow, Confluence, Jira, CoPilot and the MS Office 365 Suite

Benefits

Comp & perks

access to wellbeing services
discounts on selected products and services from ANZ

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause Analysis (RCA)problem solvingpattern recognitionremediation actionsgovernancequality assurance

Soft Skills

stakeholder collaborationinfluencingcommunicationpresentationstorytellingcuriosity