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S&S Banking Consultant
ANZS&S Banking Consultant providing exceptional customer service and support for digital banking at Suncorp Bank. Enabling customers with the confidence to use digital banking options while ensuring compliance.
About the role
Key responsibilities & impact- Deliver customer-obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
- Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes
- Contributes to a team culture that is balanced across people, customer, risk, and performance
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines
Requirements
What you’ll need- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
Benefits
Comp & perks- We offer a range of benefits and support resources so you can create a healthy work-life balance
- Tools that enable remote work to support flexible work arrangements whenever possible
- Exceptional growth opportunities across Suncorp Bank as well as the many divisions within the ANZ Group
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Digital Banking ApplicationsMobile Services NavigationID Validation SystemsOnline Payments ProficiencyTroubleshooting Digital Queries
Soft Skills
Active ListeningTrust BuildingQuestioning TechniquesTeam CollaborationCustomer Empowerment