S&S Banking Consultant

ANZ

Customer Consultant providing exceptional banking services while assisting customers with digital platforms and onboarding. Ensuring compliance and delivering customer satisfaction through face-to-face and digital interactions.

Posted 6/19/2026part-timeNoosaville • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver customer obsessed service that drives customer satisfaction and first call resolution
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
Support and educate customers on how to use our digital platforms for personal banking
Provide support for digital onboarding processes, ensuring a seamless experience for new customers
Demonstrate the ability to listen, build trust and ask the right questions

Requirements

What you’ll need

Experience in delivering high quality customer experience
Comfortable with digital customer service platforms to assist customers in real-time
Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
Understanding of digital verification and ID validation systems used in customer onboarding
Proficiency in digital payment technologies, such as mobile wallets and online payments
Ability to handle and assist with digital banking queries

Benefits

Comp & perks

range of benefits and support resources for work-life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital banking applicationsmobile servicesdigital verification systemsID validation systemsdigital payment technologiesmobile walletsonline payments

Soft Skills

customer servicecustomer satisfactiontrust buildingactive listeningproblem solving