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S&S Banking Consultant
ANZCustomer Consultant providing exceptional banking services while assisting customers with digital platforms and onboarding. Ensuring compliance and delivering customer satisfaction through face-to-face and digital interactions.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
digital banking applicationsmobile servicesdigital verification systemsID validation systemsdigital payment technologiesmobile walletsonline payments
Soft Skills
customer servicecustomer satisfactiontrust buildingactive listeningproblem solving
Tools & Technologies
digital customer service platformsonline channelstelephone support
Industry Keywords
customer onboardingfirst call resolutionEveryday Banking
About the role
Key responsibilities & impact- Deliver customer obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Support and educate customers on how to use our digital platforms for personal banking
- Provide support for digital onboarding processes, ensuring a seamless experience for new customers
- Demonstrate the ability to listen, build trust and ask the right questions
Requirements
What you’ll need- Experience in delivering high quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries
Benefits
Comp & perks- range of benefits and support resources for work-life balance