ANZ

Senior Operations Support Officer

ANZ

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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Job Level

Senior

About the role

  • Proactively resolve issues, analyze workflow gaps, and implement preventive controls to avoid operational losses.
  • Manage customer expectations with timely updates and maintain clear communication with stakeholders.
  • Deliver accurate KYC/OCDD files within KPIs and SLAs while ensuring full compliance and data integrity.
  • Review and refine workflows, documentation, and process changes to support continuous improvement.
  • Maintain complete and compliant customer records and onboarding data across systems.
  • Collaborate with cross‑functional teams, support stakeholder meetings, and contribute to team deliverables.
  • Identify risks, follow regulatory and internal policies, and escalate issues when necessary.
  • Support training activities, ensure completion of required staff learning, and contribute to knowledge sharing.

Requirements

  • 3–8 years of strong financial services and AML/KYC experience, including CDD & OCDD across all risk levels and client types.
  • Deep regulatory knowledge (FATCA, CRS, EMIR, MiFID, Dodd‑Frank) with hands‑on expertise in KYC systems and workflow tools.
  • Proven ability to meet KPIs, SLAs, and quality standards, delivering audit‑ready and compliant KYC files.
  • Strong project management skills with the ability to handle fast‑paced, high‑pressure workloads and shifting priorities.
  • Detail‑oriented analytical mindset with strong numerical, problem‑solving, and time‑management skills.
  • High professionalism in handling confidential information with a strong controls and quality‑focused approach.
  • Collaborative, self‑driven team player who supports training, shares knowledge, and continuously improves processes.
  • Advanced MS Office proficiency with solid reporting and documentation skills.
Benefits
  • Flexible to work in any shift
  • Access to health and wellbeing services
  • Range of flexible working options including hybrid work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCOCDDCDDAMLregulatory complianceproject managementdata integrityworkflow analysisnumerical analysisreporting
Soft Skills
problem-solvingtime managementcommunicationcollaborationattention to detailself-drivenprofessionalismanalytical mindsetstakeholder managementcontinuous improvement