Manager, Client Services
ANZ
full-time
Posted on:
Location Type: Hybrid
Location: Makati • Philippines
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About the role
- Drive overall team performance to meet key financial targets while ensuring effective cost management across Client Services
- Support and implement revenue and cost‑efficiency initiatives that contribute to planned financial outcomes
- Build and maintain strong working relationships with business partners, acting as a key reference point for service matters
- Ensure service targets and SLAs are consistently met with a NIL‑risk mindset, reinforcing a culture of operational excellence
- Identify and communicate process improvement opportunities, track benefits, and ensure timely completion of outstanding service items
- Deliver ongoing training on processes and products, promoting staff awareness of quality expectations and implications of process breaches
- Lead, coach, and develop team members through regular performance discussions, skill‑gap identification, and targeted upskilling to support strategic goals
Requirements
- Knowledge of Transaction Banking products and operational processes
- Proficiency in English and Mandarin
- Strong analytical skills to support stakeholders through problem analysis and solution recommendations
- Ability to interpret data and contribute insights to support change initiatives and decision‑making
- A strong customer‑centric mindset and commitment to service excellence
- Demonstrated ability to consistently meet service level agreements relating to turnaround time and service quality in Client Services
Benefits
- access to health and wellbeing services
- flexible working options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Transaction Banking productsoperational processesdata interpretationproblem analysissolution recommendations
Soft Skills
analytical skillscustomer-centric mindsetcommitment to service excellencerelationship buildingcoachingteam developmentprocess improvementcommunication