Andersen-Andersen

Events

• Assist the Event & Retail Manager in driving non-media lead generation and local awareness through events, shows, showrooms, corporate partnerships, retail partnerships, community groups, HOAs, and company-created events
• Provide in-field coaching, training, and booth support
• Recruit and interview staff
• Deliver classroom training on staff methodology, rebuttals, processes, and procedures
• Manage the department calendar
• Negotiate with event sponsors and outside vendors to procure space and maximize investment value
• Oversee events, sponsorships, retail partnerships, and lead-generation opportunities
• Handle on-site administration, resource supervision, and implementation details
• Collaborate with Renewal partners to drive results
• Communicate results and strategy to management
• Provide guidance, training, and work direction to Retail Marketing Representatives

Supervisor I – Event & Retail Marketing

Supervisor

• Support Installation Manager(s) in leading the installation, project management, and service teams
• Increase branch operating profit by improving first-time-through (FTT) performance and reducing retail location remakes
• Conduct at least two days per week of ride-along field training using observation and demonstration
• Debrief with Installation Manager(s) and document training results
• Provide performance feedback to improve installation, project management, and service performance
• Analyze individual and team metrics to identify training focus areas
• Develop and deliver training on FTT rate, remakes, construction, service, installation, and homeowner satisfaction
• Partner with branch leadership to resolve open issues and identify improvement areas
• Improve back-office installation, project management, and service processes and paperwork
• Partner with product knowledge experts to develop and deliver monthly team and product training
• Meet or exceed planned margins and revenue goals through workforce capability and appropriate outsourcing
• Coordinate with Sales and Customer Process functions to align resources with demand fluctuations
• Lead installation-process safety initiatives and ensure safe practices are followed
• Ensure completion of required regulatory training and compliance with regulatory procedures
• Participate on the CORO Safety Committee
• Directly train, manage, and coach employees and subcontractors involved in the installation process

Installation Supervisor

Technician

• Provide superior field support on RbA products by performing service OR doing technical measures prior to installation
• Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
• Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
• Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's
• Accurately measure dimensions and determine installation processes for windows and doors
• Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
• Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
• Provide accurate measurements and documentation of job-related circumstances in a timely fashion
• Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Service Technician I

Accounting Manager

• Lead, oversee, and participate in (when necessary) the daily operations of the inventory accounting function, including period and year-end processes, balance sheet reconciliations, inventory additions, disposals, transfers, cost calculations, and other cost and inventory processes while providing direction on effective methods and processes.
• Supervise, mentor and develop a team of accounting professionals by providing guidance, coaching, training and educational opportunities, and performance feedback.
• Assist in developing and maintaining comprehensive documentation of inventory accounting policies, procedures, and controls. Recommend to management any updates to accounting policies related to cost and inventory.
• Ensure compliance with company accounting policies and Generally Accepted Accounting Principles (GAAP) and integrity of system data. Lead the discipline of maintaining financial data integrity and internal controls.
• Recommend process and system improvements (simplification and standardization) to maximize operational efficiency. Focus on best practices to keep pace with the needs of the business and manage the implementation of new processes and controls.
• Responsible for communicating key financial and business analysis and support to management on inventory trends.
• Support other accounting projects and processes within the department, support cross-functional teams, and assist as needed.
• Monitor the system of controls, procedures, and forms for the recording of inventory.
• Provides support documentation and assists with both internal and external audit inquiries.

Inventory Accounting Supervisor

Drafter

• Create and modify CAD models for the needs of delivery partners and customers.
• Ensure expected standards and best practices are being followed during model creation.
• Respond to customer/delivery partner requests/inquiries.
• Apply CAD expertise and knowledge in creating and delivering product drawings for use by manufacturing, vendors, delivery partners and end use customers.
• Anticipate and recommend options or solutions to meet customer needs.
• Work closely with Customer Service Representatives, RTQ&E, Manufacturing, Materials Management, Suppliers and customers to define requirements and provide timely and accurate solutions.
• Engage in contact with manufacturing, vendors, delivery partners and end use customers to discuss process flow and product issues.
• Conduct effective verbal and graphical communications to facilitate customer understanding of product solutions presented within Customer Experience and CAD teams.
• Stay abreast of current CAD and architectural technologies and prioritize their application to Andersen’s CAD support services.
• May develop or maintain programming related to CAD software automation features.
• Review key performance indicators and recommend adjustments.

Product Drafter I

Program Specialist

• Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
• Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed.
• Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
• Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes.
• Communication, training, and enablement material updates.
• Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

CX Program Specialist

Supply Chain

• This position is responsible for designing and implementing the material and information flow processes within projects.
• Key focus is understanding the complete end-to-end supply chain system and being a key contributor on small to medium scale projects.
• Seeks to understand customers needs in detail and how to satisfy them using a strong aptitude in process improvement and problem solving.
• Implement material, inventory, and information flow processes for the plan, make, source, and deliver strategies defined by business needs.
• Facilitate cross-functional team meetings, kaizen events, and value stream mapping sessions.
• Design and procure material storage systems, material handling equipment, and computer hardware on small to medium scale projects.
• Create and document basic information flow systems containing supply chain and IT deliverables to meet project objectives.
• Maintain relationships with internal and external business partners including engineers, IT, suppliers, supervisors, leads, etc.
• Communicate assigned tasks and project status to project team and direct supervisor using status reports, meeting minutes, and formal updates.
• Introduce new perspectives on existing solutions to continuously improve material and information flow processes.
• Able to work as 'in-charge' lead for supply chain specific tasks.
• Informally provides direction to IT, scheduling, procurement, sourcing, vendors, etc.

Supply Chain Process Designer I

Account Executive

• Conduct in-home sales consultations, including leveraging an iPad and augmented reality to design and build window and door replacement solutions for homeowners.
• Follow established Renewal Sales and measure processes through to completion, while submitting necessary contracts and paperwork for each project
• Drive personal vehicle and sit for long periods of time up to 1,800-2,500 miles per month to and from in-home appointments
• Attend and actively participate in sales meetings, trainings and branch meetings
• Attend technical measurement appointments/install and engaged in the support of the sales project process including but limited to, documentation, follow through, order changes, discounting guidelines, and keeping in contact with homeowner
• Use required company-designated software, systems, and technology tools, and comply with all related usage, security, and confidentiality policies.

Sales Representative

Team Lead

• Ensure the continuous flow of production to meet planned output while following operations standards (safety, quality, delivery, cost, maintenance).
• Identify issues, engaging the Tier 1 team in process or problem resolution and escalate appropriate issues to Tier 2 team.
• Partner with Value Stream Supervisors.
• Facilitate training and development of production employees, providing clear expectations of performance, AMS, quality, and safety.
• Provide coaching and feedback.
• Maintain cross-training matrix to effectively utilize knowledge of employee capabilities.
• Coordinate movement of employees to meet business need.
• Focus on improving business metrics by leading and supporting AMS projects and initiatives.
• Maintain visual management tools (PVA, run charts, CI boards, and Tier 1 boards) to drive continuous improvement and employee engagement.
• Participate in problem solving using AMS tools and methodology (5 Why, PDCA, MCA).

Manufacturing Team Lead I, 100 Series, 1st Shift 5X8

• Provide daily work direction of production line through effective communication and completion of manufacturing operations tasks while applying AMS tools
• Identify process and resource constraints and utilize appropriate decision-making and problem-solving techniques to resolve and meet SQDC metrics
• Provide feedback, coaching, and training to production employees
• Oversee daily work direction for a production department of 5-40 production associates
• Ensure the continuous flow of production to meet planned output while following operations standards (safety, quality, delivery, cost, maintenance)
• Identify issues, engaging the Tier 1 team in process or problem resolution and escalate appropriate issues to Tier 2 team
• Partner with Value Stream Supervisors
• Maintain visual management tools (PVA, run charts, CI boards, and Tier 1 boards) to drive continuous improvement and employee engagement
• Participate in problem-solving using AMS tools and methodology (5 Why, PDCA, MCA)
• Demonstrate leadership in communications, conflict resolution, process constraints and problem-solving
• Lead and effectively communicate at daily Tier 1 meeting to encourage employee participation and engagement
• Provide support of other production areas as needed, including project support, leader coverage, and cycle counting responsibilities as needed
• Complete standard work & control plan audits, including but not limited to safety, finished goods quality, scrap, and standard work

Manufacturing Team Lead – 1st Shift

Project Manager

• Effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations
• Accurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote location
• Completes and submits required job files that are complete, correct and timely providing quality handoff to internal customers including determining labor duration and installation materials needed to successfully complete the job
• Confirms details within the sales contract to assure customer expectations are aligned with product features and options and installation process
• Provide support to sales reps to define project scope and ensure the scope of work is reflected in pricing and contract documents
• Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job
• Troubleshoot issues with installation crew on day of installation; this may include onsite support to the job and/or working directly with Homeowners to resolve installation process issues
• Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner
• Approves any additional installation labor required to complete the job
• Other duties as assigned by supervisor
• Provides direction to crews on job specifics and questions during installation

Installation Project Manager

Operations

• Lead, motivate, and support warehouse associates during shift operations
• Assign daily tasks and monitor workflow to ensure productivity targets are met
• Provide on-the-job training and coaching to team members
• Oversee receiving, stocking, picking, packing, and shipping activities
• Ensure accuracy of inventory transactions and order fulfillment
• Monitor equipment usage and coordinate maintenance as needed
• Maintain accurate inventory levels through cycle counts and audits
• Conduct safety inspections and report hazards
• Communicate daily performance metrics to supervisors

Supervisor I – Event & Retail Marketing

Installation Supervisor

Service Technician I

Inventory Accounting Supervisor

Product Drafter I

CX Program Specialist

Supply Chain Process Designer I

Sales Representative

Manufacturing Team Lead I, 100 Series, 1st Shift 5X8

Manufacturing Team Lead – 1st Shift

Installation Project Manager

Sales Representative

Warehouse Lead – Retail Operations