CX Program Specialist

Andersen-Andersen

Customer Experience Program Specialist providing foundational support for customer experience programs and tools. Administering requests, updates, training logistics, and documentation for user guidance.

Posted 7/25/2026full-timeCottage Grove • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $62,960 - $94,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while providing customer-focused support in program coordination and administrative tasks. Proficient in communication and training material updates, ensuring accuracy and quality in customer experience processes.

Highest-signal resume keywords

Customer Experience SupportProgram CoordinationOrganizational SkillsClear CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementData Quality ActivitiesRequest TrackingSurvey SupportProcess Material Updates

Soft Skills

Customer-Focused MindsetAbility to Prioritize WorkCollaboration SkillsTroubleshooting Skills

Tools & Technologies

Customer Experience ToolsUser GuidesMeeting Resources

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Customer ServiceAdministrative SupportRetail Support

About the role

Key responsibilities & impact

Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed.
Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes.
Communication, training, and enablement material updates.
Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

Requirements

What you’ll need

Associate’s degree or equivalent combination of education and experience.
Minimum 2–3 years of business experience, preferably in customer service, administrative support, retail support, program coordination, customer experience, or related field.
Customer-focused mindset with a commitment to providing responsive, accurate support.
Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.
High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.
Clear and effective written and verbal communication skills.
Ability to manage tasks, balance multiple priorities, and meet established deadlines.
Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.

Benefits

Comp & perks

401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities