Service Technician I

Andersen-Andersen

Service Technician I providing field support on Renewal by Andersen products. Repairing installed products and ensuring customer satisfaction through quality service and technical measures.

Posted 7/31/2026full-timeCranberry Township • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in window installation and repair, with a strong understanding of construction techniques and materials. Possesses excellent diagnostic and problem-solving skills, ensuring customer satisfaction through effective communication and organization.

Highest-signal resume keywords

Window Installation ExperienceBasic Construction TechniquesMechanical AptitudeInterpersonal Communication SkillsDiagnostic Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Window RepairTechnical MeasuresBasic Math SkillsLegible WritingProblem Solving

Soft Skills

Conflict ResolutionEmpathy SkillsOrganization SkillsInitiativeFlexibility

Tools & Technologies

Personal ComputerMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DegreeValid Driver's License

Industry Keywords

Construction Industry TerminologyService ProceduresInstallation ProcessesCustomer SatisfactionInventory Management

About the role

Key responsibilities & impact

Provide superior field support on RbA products by performing service OR doing technical measures prior to installation
Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's
Accurately measure dimensions and determine installation processes for windows and doors
Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
Provide accurate measurements and documentation of job-related circumstances in a timely fashion
Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Requirements

What you’ll need

High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferred
Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels
Diagnostic skills: assessment, problem solving and decision making
Initiative: ability to work independently; Flexibility: willingness to work variable work schedules
Basic math skills, legible writing, basic personal computer skills in word and excel

Benefits

Comp & perks

401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities