Advocate Aurora Health

Executive Assistant

• Provides executive-level administrative support, including complex calendar management, travel, event coordination, and project support.
• Manages travel arrangements and expense reporting on executive’s behalf.
• Organizes all aspects of meetings, events, and travel, including (but not limited to) agenda preparation, site selection, and document development.
• Greets/meets with high-level visitors, representing the executive leader and serving as their liaison for organizational initiatives.
• Initiates communications with other leaders as they relate to operational, strategic, and substantive matters.
• Addresses administrative/operational inquiries, resolves problems, and prioritizes needs using in-depth knowledge of policies and procedures.
• Develops complex documents and correspondence independently or with executive input.
• Prepares special reports, independently conducting needed research, and compiling, analyzing, and summarizing information.
• May present this material/information to others.
• Establishes and maintains filing systems and confidential records.
• Operates and maintains office equipment; may order supplies as needed.
• Assists with departmental budget administration.
• Opens, reads, and prioritizes mail, composing and initiating return correspondence on behalf of the executive as appropriate.
• Serves as a resource for other administrative staff, answering questions and providing training.

Compliance

• Assist with hotline triage and response for Medical Group/Clinic compliance questions and concerns
• Navigation/connection to other support departments and collaboration within compliance team, as needed
• Assist with risk assessment process and remediation for Medical Group risks
• Assist with physician compensation analysis, as assigned
• Research of regulatory topics related to physician/professional services, reimbursement, and program requirements
• Prepare and present compliance reviews, regulatory, and educational information to audiences across the organization
• Assist with monthly review of regulatory updates at federal and state levels
• Prepare reports of reviews and investigations and delivers the results to Operational Leaders
• Completes special compliance related projects as needed

Compliance Reimbursement Consultant

Operations

• Analyzes and audits Managed Care reimbursements of designated contracts to ensure payor's compliance with payment terms
• Utilizes third party software to identify and pursue payment discrepancies
• Monitors claims payment experience to identify revenue opportunities
• Documents and reports ongoing payment/rate compliance with financial contractual obligations
• Analyzes trends in data to develop excel spreadsheets for payment anomalies
• Submits payment recoveries to payers or regulatory agencies for determinations and resolution
• Identifies discrepancies and contract compliance issues and resolves the problems working in conjunction with payers, providers, and Aurora departments
• Serves as a liaison, and effectively communicates with providers, physicians, payors, consultants, agents, and Aurora departments
• Ensures that all parties are meeting contractual obligations with respect to operation activities and facilitates positive relations, problem solving and service improvements
• Develops and publishes all communication on assigned contracts, system wide email communications, reference tools, product and rate summaries, prior authorization requirements and other contract operational documents
• Monitors contract change dates, necessary amendments obtain and validate rate increases, fee schedules, and reimbursement methodologies
• Works in partnership with management to improve contract claim processing through identified errors and process improvement activities, recommend potential contractual amendments
• Monitors and identifies training needs with in patient financial services and patient registration
• Effectively educates and trains staff on managed care principles, contract requirements and administration procedures (referrals, pre-authorizations, etc.) to maximize revenue
• Identifies and suggests operational process improvement initiatives that may result in further meeting contractual obligations
• Acts as the key resource for internal customers throughout the Aurora Health Care system; business office, revenue cycle, clinics, hospitals, ancillaries, medical management on all contract aspects and compliance questions

Contract Ops Specialist

Account Manager

• Will be responsible for enterprise-level media relations
• Provide strategic communications counsel for issues and media inquiries
• Create productive relationships with members of the media
• Manage external communications for localized crisis issues
• Build extensive internal relationships with leaders and frontline staff
• Proactively identify and share compelling stories
• Work cross-functionally within broader team to contribute to and manage communications efforts
• Monitor and measure media coverage in local market and make actionable recommendations to leadership
• Oversee and manage media monitoring and measurement for local market
• Collaborate with vendor partners and ensure continuity and quality
• Develop strategic annual media plans for primary geography
• Synthesize complex and wide-ranging information from a range of sources
• Produce compelling and creative presentations

Media Relations Manager

Therapist

• Provides patient care assessment and treatment
• Ensures patient evaluations and treatments are comprehensive, functional and according to the Standard of Practice
• Provides sound professional judgment in interpreting the evaluation results
• Establishing an acceptable treatment plan with realistic goals
• Encourages patients and significant others in setting goals
• Recognizes and responds to changes in the patient's physiologic state
• Recommends next level of care
• Ensures quality patient outcomes
• Supervises support staff who are assisting with patient care
• Maintains accurate documentation

Physical Therapist – Outpatient

• Collaborate with RC leaders to set clear, achievable goals that align with AH’s mission, vision and priorities
• Create and maintain the tools and framework for tracking and reporting progress aligned with strategic growth and performance improvement
• Research industry solutions that advance technology, automation, and enhance performance
• Vet vendors for new partnerships, lead negotiations to secure favorable terms, and track contracts through to execution
• Oversee approximately 125 vendor partnerships enterprise wide
• Monitor vendor performance and return on investment and collaborate with vendors regarding performance
• Designs and directs the work of the Revenue Cycle Strategy & Performance – Vendor Partnerships & External Performance areas of responsibility
• Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams
• Manages organizational talent through performance management, succession planning, and development
• Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct

Associate Vice President, Vendor Partnerships – External Performance

Learning and Development

• Through application of ANPD principles and acting in the roles of advisor, change agent, collaborator, communicator, consultant, facilitator, leader, mentor, researcher the team member applies advanced knowledge of nursing in the delivery of evidenced-based nursing and education interventions using the educational design process to bridge the knowledge, skills, and/or practice gaps identified through a needs assessment.
• Collects data and information to validate an identified gap in professional practice and to determine the specific knowledge, skill, or practice deficit or opportunity needed.
• Investigates issues, trends, and supporting data to determine the needs of individuals, organizations, and communities (prioritizing macrosystem needs).
• Analyzes cost and anticipated return on investment for learning activities, programs, and projects.
• Transforms processes at multiple levels through inspiration, initiation, adoption, and sustainment of and adaptation to change using project management and improvement processes.
• Develops context-specific outcomes based on organizational stakeholders’ and learners’ values, goals, current evidence, and regulations.
• Establishes a plan that prescribes strategies, alternatives, and resources to achieve expected outcomes.
• Incorporates theories pertaining to learning and behavioral change while designing educational materials and programs.
• Promotes the generation and dissemination of new knowledge and use of evidence to guide clinical practice, improves patient care and foster life long learning.
• Role models practices for creating and sustaining positive learning and practice environments.
• Assesses learner characteristics, including learning styles and learning needs for program development.
• Creates an effective learning environment, demonstrates proficiency in use of technology.
• Evaluates the outcomes of staff education, functions in the roles of both teacher and facilitator.
• Implements a variety of teaching strategies tailored to the learner’s characteristics, learning needs, cultural perspectives, and outcome objectives.
• Plans programs that are culturally relevant and that incorporate concepts of multicultural and multigenerational education.
• Advises in the design, development, implementation, and evaluation of materials, learning environments (i.e. virtual), and teaching strategies appropriate to the situation and learner’s developmental level, learning needs, readiness, ability to learn, and culture.
• Exhibits system thinking throughout the planning process.
• Develops partnerships to enhance health care through interprofessional initiatives (i.e. quality improvement, organizational excellence initiatives) and coordinates integrated educational services.
• Supports the transition of nurses and other healthcare team members across learning and practice environments, roles, and professional stages.
• Mentors, guides, and supports NEPD generalist as applicable.

Nursing Professional Development Specialist, RN – Cancer Center

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction
• Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed
• Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services
• Serves as a liaison to corporate departments that provide and/or support these services
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction
• Responsible for resolution of any patient concerns, complaints and/or problems
• Supports the organization's mission, vision, values and strategic initiatives
• Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals
• Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives
• Ensures compliance with all applicable local, state, and federal regulations and guidelines
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Manager, Clinic Operations – Urgent Care

General Counsel

• Provide advice and counsel related to corporate governance matters and transactions.
• Analyze legal and regulatory risks and offer practical legal solutions.
• Mentor peers and other Legal Department staff members.
• Deliver effective legal advice to protect enterprise interests and mitigate risks.
• Assist in the management of the legal budget and outside counsel relationships.
• Ensure compliance with the enterprise Code of Conduct.

Associate General Counsel – Governance and Transactions

• Responsible for the daily management of assigned patient caseload, ensuring timely care and documentation to meet the patient needs/services as prescribed in the established plan of care and per MD orders.
• Collects data pertinent to the healthcare consumer's health or the situation from patient assessments in the home setting, telephonic contacts and/or related EMR information available.
• Analyzes the data to determine the issues and available resources to seek effective resolution.
• Identifies patients at high risk for re-hospitalization, falls and/or high utilization of resources that require additional intervention and case conferencing to ensure appropriate care and frequence of service mitigate risk and ensure high quality outcomes.
• Prioritizes multi-issue, situations appropriate to the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services.
• Evaluates the PT patient to determine the rehabilitation needs, potential for achievement, and develops a plan of care in conjunction with the patient's physician.
• Establishes and implements plan of care, performs PT services certified by the patient's physician, and directs the care coordination of multidisciplinary clinical team approach, supervision of LPTAs and/or HHAs involved in the care of the assigned patient caseload to promote health and safe outcomes.
• Maintains communication with multidisciplinary team providing updates and changes in schedules, patient data or needs, and physician orders.
• Incorporates short and long-term goals established in the plan of care into therapy, as evidenced by documentation in visit notes, monthly progress notes, and discharge summaries.

Physical Therapist – Home Health

Vice President

• Defines and implements a forward-looking, broad-based compensation philosophy that supports the organization’s strategic objectives, market competitiveness, and regulatory compliance
• Aligns compensation programs with evolving care models, workforce strategies, and financial sustainability goals
• Partners with People & Culture business partners and business leaders to support operating model transformation and workforce planning initiatives
• Oversees pay structures, pay ranges, and job architecture for all non-executive roles across the enterprise
• Ensures programs reflect market trends, internal equity, and support career progression
• Serves as a key architect in supporting operating model redesign, ensuring compensation structures enable agility, scalability, and talent mobility
• Drives continued integration of compensation frameworks across legacy organizations and new acquisitions
• Leverages data analytics and technology to drive insights into pay equity, market competitiveness, and workforce trends
• Utilizes benchmarking to anticipate market trends, inform strategic decisions, and introduce innovative pay solutions
• Establishes robust governance and compliance frameworks to mitigate risk and ensure adherence to regulatory requirements
• Leads and champions pay equity and transparency initiatives that reinforce organizational values
• Ensures adherence to federal, state, and local regulations, including wage and hour laws and pay transparency requirements
• Advises People & Culture leaders on compensation strategies that impact enterprise performance and talent outcomes
• Collaborates with People & Culture, Finance, and operational leaders to integrate compensation strategies into talent management, organizational design, and broader workforce planning
• Serves as a trusted advisor to senior leadership on broad-based compensation matters
• Builds and leads a high-performing compensation team, fostering a culture of innovation, accountability, and strategic impact
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
• Develops and recommends operating capital budgets and controls expenditures within approved budget objectives

VP Compensation

• Interprets physician referrals, completes evaluations, establishes a plan of care
• Implements individual treatment based on evaluation results and functional goals
• Monitors and evaluates outcomes, adjusts treatment plans as necessary
• Plans for and completes patient discharge including referrals for community services
• Communicates and collaborates with appropriate stakeholders for patient care
• Completes required documentation following policy and accreditation standards
• Manages assigned caseload and informs site leadership of coverage needs
• Pursues professional growth through continuing education and staff orientation supervision

Physical Therapist – Float Advocate

• Uses Respiratory therapy processes to support assessment of patient utilizing a variety of skills such as pulmonary diagnostics, chest radiograph, hemodynamic values, laboratory values, and correlates blood gases and electrolytes
• Can identify and address the special needs of patient population specific to department services
• Operates specialized ventilators in critical and non-critical care venues
• Assists physician with bedside or other procedures as applicable to facility
• Provides medication treatments and therapies per physician order and/or patient driven respiratory protocols as prescribed
• Cleans, maintains, and ensures proper functionality of equipment
• Troubleshoots equipment as necessary and identifies the need for service and/or repair
• Educates and instructs patients in purpose, technique, self-care, goal of therapy, and disease management
• Facilitates clinical problem solving and collaborates with other departments to provide education on managing patients
• Under physician direction, the respiratory therapist must be able to adapt and comply to policies and procedures for a variety of different service areas, perform tasks and/or special duties as required by assignment and maintain performance standards and organizational behaviors
• Demonstrates effective communication, feedback, and conflict resolution skills
• Provides clear, concise, timely, and accurate patient handoff
• Promotes a culture of safety by recognizing and applying proper safety measures to prevent patient harm
• Reports patient safety events and near misses in a timely manner
• Seeks to identify potential safety issues and assists in the implementation of corrective actions
• Teaches, educates, and precepts new teammates, orientees, and students
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs

Respiratory Therapist

Consultant

• Independently leads low-to-moderate complexity integration teams through all phases of the integration lifecycle
• Collaborates with Integration Management Office (IMO) leadership to support planning and execution of moderate-to-high complexity integration efforts
• Builds and maintains strong, collaborative relationships with key stakeholders to ensure alignment throughout the integration lifecycle
• Monitors the health of integration plans, proactively identifying, navigating, and mitigating moderate-level risks, issues, and interdependencies
• Contributes to ongoing enhancement of integration management practices, tools, and methodologies to drive efficiency and effectiveness

Senior Integration Delivery Consultant

• Develop and implement a multi-year technology roadmap for both strategic and operational technologies, partnering with the NCCT’s Senior Leadership Team to position technology as a competitive advantage.
• Oversee the management and optimization of critical technology systems, such as Clinical Trial Management Systems (CTMS), electronic data capture (EDC) systems, databases, and electronic regulatory (eReg) systems.
• Collaborate with cross-functional teams to optimize data entry, integration, and interoperability between clinical systems, research databases and repositories.
• Maintain compliance with data privacy, protection and security requirements, ensuring all IT systems and protocols adhere to industry standards & regulations.
• Co-lead harmonization efforts across Operations and Technology departments to ensure cohesive integration of processes and systems / tech solutions.
• Monitor the performance of IT systems and manage relationships with technology vendors and service providers, using data-driven insights to guide improvements and strategic planning.
• Assess the costs, value and risks of information technology to advise management on actions and investments in technologies.