Advocate Aurora Health

Manager

• Coordinates the patient’s care throughout their stay.
• Collaborates with the health care team in evaluating the appropriate use of resources, such as medications, procedures, protocols, and tests.
• Ensures progress towards departmental improvement goals relative to length of stay (LOS) and cost per case.
• Identifies need for referral to appropriate discipline.
• Participates in Care Conferences as requested.
• Engages in utilization management activities appropriate to the patient’s level of care.
• Maintains an informed status of reimbursement plans, requirements, and guidelines for hospitalization and alternate level of care services.
• Communicates status to the health care team.
• Contacts the attending physician and other health care providers whenever additional information is needed for assessment, care planning, or reimbursement purposes.
• Obtains insurer’s approval for services by providing the insurer with pertinent medical information.
• Ensures progress towards departmental goals for denial management.
• Collaborates with the health care team (nurse, pharmacist, physician, therapist, Physician) in monitoring appropriateness of test/procedures, medications, consultations, and treatment plans.
• In conjunction with Social Service, handles Hospital Issued Notice of Non-Coverage (HINN).
• Coordinates insurance approvals and obtains pre-certs for all payer sources.
• Documents insurance information/authorization numbers in relative software applications.
• Documents calls and related information on designated forms.
• Establishes and maintains positive relationships with patients, physicians, allied professionals, and all peers.
• Supports facility internal and external customer service standards.
• Participates in training and development activities to enhance own knowledge and skills.
• Reviews all cases to assure admission criteria is met.
• Communicates to the physician if further documentation is needed by regulatory regulations.
• Assists with chart audits from outside insurance companies.
• Writes appeals as needed to insurance companies.
• Arranges peer to peer reviews with physicians and insurance companies.
• Reports any known compliance issues to Director and Assistant Director of Coordinated Care and Director of BH Financial Operations/Revenue Cycle Operations.

Case Manager, Behavioral Health

Call Center Representative

• Performs telephone triage with diverse patient population
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions
• Provides comprehensive nursing assessment in an untraditional nursing environment
• Actively participates in team conferences and helps assess patient education needs
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
• Notifies designated leadership of operational concerns

Triage Registered Nurse – Evenings, Full Time

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.
• Upholds and promotes a culture of safety.
• Maintains accurate, timely EHR documentation.
• Must demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Registered Nurse – Call Center Weekender, 7a-7p, PT

Executive Assistant

• Schedules, maintains, and prioritizes a calendar of appointments, meetings, and travel.
• Plans and organizes administrative aspects such as agenda preparation, site selection, food/beverage selections, audio-visual arrangements, and document development.
• Answers, screens, and initiates telephone calls and greets visitors, providing procedural information and answering inquiries related to operational and substantive matters.
• Resolves problems and prioritizes needs requiring in-depth knowledge of policies and procedures.
• Performs a variety moderately complex word processing such as creating/drafting correspondence, memos, and documents from rough draft, under verbal instruction or independently.
• Makes decisions on format and layout and edits for accuracy and consistency of data.
• Compiles supportive graphics, reports, or statistical data.
• Creates reports under general instruction and displays data to support needs; generates existing reports and distributes reports as needed.
• May present administrative materials, reports, and information to a group of individuals.
• Establishes and maintains filing systems for records, files, and documentation.
• Maintains confidential materials and records.
• Opens, reads, and prioritizes mail and department documents, initiating return correspondence as appropriate.
• Performs independent research and compiles, analyzes, and summarizes information from a variety of sources to support administrative needs.
• Operates and maintains office equipment (fax, printer, photocopier) and may order office supplies.
• May act as a resource to other clerical staff regarding answering questions on processes/procedures and providing training.

Financial Planning and Analysis

• Provides executive leadership, coordination, and strategic financial direction for Continuing Health operations
• Partners with operational, clinical, and system finance leaders to ensure sound financial stewardship, compliance with system financial policies, and alignment with enterprise strategy
• Supports fiscal integrity of assets, revenues, and expenditures while enabling informed decision making across Continuing Health services
• Leads financial operations across a diverse, multi‑state portfolio of Continuing Health services
• Provides executive‑level oversight and partnership for enterprise revenue cycle operations
• Leads financial modeling and pro forma development for new services, market expansion, reimbursement changes, and business transformation initiatives
• Provides financial leadership during system implementations, conversions, and integrations
• Designs and directs the financial operations and strategy for Continuing Health
• Provides leadership and administrative oversight for financial services teams
• Leads financial planning activities, including annual operating and capital budgets, forecasts, and multi‑year financial plans
• Monitors performance against plans and recommends corrective actions as needed.

AVP Financial Operations

Business Intelligence Developer

• Independently analyze and interpret administrative, clinical, and government quality data
• Create recurring and ad hoc reports utilizing best practice data storytelling tools
• Train and educate end users on organizational measurements and BI solutions
• Design, administer, and maintain standardized content on key websites and reporting solutions
• Analyze and validate data from source to reporting solution
• Mentor junior team members in data analysis and BI solutions

IT Business Intelligence Analyst

Technical Project Manager

• Manages the development and execution of healthcare information technology demands and projects.
• Ensures adherence to budget, schedule and scope and business needs using established Enterprise Project Management Office processes and standards.
• Develops project demands based on the initial idea request. Captures information such as stakeholders, objectives, requirements, desired dates, milestones, budget estimates, and resource needs.
• Collaborates with Information Technology teams to ensure solution compliance with approved enterprise technical direction and architectural practices.
• Monitors, reviews, and documents progress towards project milestones and deliverables, actively evaluating the quality of work.
• Conducts post-implementation evaluations and lessons learned sessions to assess project outcomes.

IT Project Manager

Operations

• Manages small to moderately complex projects, or assists clients in execution of portions of engagement
• Develops project work plans and related performance metrics to ensure all project activities are executed against established timelines and budgets
• Uses process improvement, performance improvement or project management methodologies
• Identifies and manages change effectively and efficiently
• Works with team members to utilize change management processes and tools
• Tests client hypotheses and solutions with robust data consulting processes and techniques
• Leads meetings/work sessions to support execution of engagements

Strategy & Operations Consultant

Program Manager

• Lead the technology and AI strategy for ERP and WFM in partnership with our customers and the Enterprise AI team and governance
• Oversee the identification, rationalization, value proposition, testing, and implementation of AI-driven initiatives that support organizational priorities
• Evaluate and facilitate adoption of AI technologies within our core platforms as well as outside
• Facilitate collaboration between analysts, solution architects, operational leaders, and vendor partners
• Serve as primary point of contact for the program for internal and external stakeholders

AI Program Manager, ERP

Human Resources

• Helps to develop and operationalize an EHR data strategy that ensures a system approach to fulfilling front line and system information needs.
• Identifies customer requirements, assesses impacts to other data and systems, considers available technologies, compares costs, and benefits, and recommends solutions.
• Guides and trains a team of clinical, workflow, data and technical staff ensuring successful achievement of accountability and organizational imperatives.
• Responsible for the implementation and delivery of data & analytics tools across the system.
• Manages and provides support for changes/enhancements by assigning projects to appropriate personnel ensuring that staff has adequate training and understanding of project context within Advocate Health.
• Collaboration on a system wide EHR data and reporting tool training approach to front-line users of the HER.
• Management and adherence to a robust Data Governance process and structure.
• Identifies appropriate governance issues and works with Data & Analytics leadership to develop, implement, and support a systemwide EHR data governance strategy at all levels of the organization.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Manager, EHR Intelligence

• Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines
• Understands and interprets multiple contracts and contractual obligations
• Collaborates with the patient/family and inter-professional team
• Uses evidenced-based approaches to increase patient and family activation and engagement
• Assists in the development, procurement, and adoption of patient self-management educational resources
• Reports abnormal findings to the responsible provider/care team

Care Manager, Registered Nurse – Part-Time, Weekends

Therapist

• Evaluates patients, selects and administers assessment techniques
• Establishes appropriate patient care plans
• Documents evaluations, tests, progress notes, and discharge notes
• Communicates patient's evaluation and subsequent progress to physician and clinical staff
• Provides supervision of PTA's and Rehab Tech/Aide as required for licensure

Pelvic Physical Therapist – Outpatient Women’s Care

• Coordinates the patient’s care throughout their stay
• Collaborates with the health care team in evaluating the appropriate use of resources, such as medications, procedures, protocols, and tests
• Ensures progress towards departmental improvement goals relative to length of stay (LOS) and cost per case
• Identifies need for referral to appropriate discipline
• Participates in Care Conferences as requested
• Engages in utilization management activities appropriate to the patient’s level of care
• Maintains an informed status of reimbursement plans, requirements, and guidelines for hospitalization and alternate level of care services
• Communicates status to the health care team
• Contacts the attending physician and other health care providers whenever additional information is needed for assessment, care planning, or reimbursement purposes
• Obtains insurer’s approval for services by providing the insurer with pertinent medical information
• Ensures progress towards departmental goals for denial management
• Collaborates with the health care team (nurse, pharmacist, physician, therapist, Physician) in monitoring appropriateness of test/procedures, medications, consultations, and treatment plans
• In conjunction with Social Service, handles Hospital Issued Notice of Non-Coverage (HINN)
• Coordinates insurance approvals and obtains pre-certs for all payer sources
• Documents insurance information/authorization numbers in relative software applications
• Documents calls and related information on designated forms
• Establishes and maintains positive relationships with patients, physicians, allied professionals, and all peers
• Supports facility internal and external customer service standards
• Participates in training and development activities to enhance own knowledge and skills
• Reviews all cases to assure admission criteria is met
• Communicates to the physician if further documentation is needed by regulatory regulations
• Assist with chart audits from outside insurance companies
• Writes appeals as needed to insurance companies
• Arranges peer to peer reviews with physicians and insurance companies
• Reports any known compliance issues to Director and Assistant Director of Coordinated Care and Director of BH Financial Operations/Revenue Cycle Operations

Case Manager – Behavioral Health

Director

• Integrates Respiratory Care departmental activities into the organization's primary function
• Creates and manages the financial and clinical operational strategy for the Respiratory Care Department
• Coordinates and integrates Respiratory Care interdepartmental and intradepartmental services
• Ensures enough qualified and competent teammates to carry out the functions of the department
• Assesses and improves the performance of care and services provided
• Establishes the qualifications and competence of departmental personnel
• Oversees the maintenance of personnel records, as well as, adheres to Advocate Health's guidelines for human relations in dealing with staff, patients, visitors, and physicians
• Oversees the maintenance of quality and infection control programs as appropriate
• Develops strategy for orientation, in-service training, and education to all persons within the Respiratory Care Department
• Maintains Joint Commission and other regulatory organizations standards
• Manages communications with and reports to Administration and the Medical Director in accordance with hospital needs
• Leads/Participates on hospital committees and task force projects, as requested

Director, Respiratory Care Services

Support Engineer

• Provide knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users
• Demonstrate basic written and oral communication skills, including good listening and verbal skills
• Produce accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI)
• Complete required training outlined by the department with a specific focus on maintaining patient safety
• Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion