Advocate Aurora Health

General

• Demonstrates evidence-based practice and performs care for the comfort and wellbeing of the patient
• Performs and/or assists with treatments, therapies, and procedures (including scrub assistant, monitoring and circulating) under the direction of the physician
• Administers medication under the direct supervision of the physician, as appropriate
• Documents a current clinical picture and records designated information in the patient record
• Conveys relevant information to physicians and teammates
• Calculates, interprets and analyzes data
• Assists in development of policies, procedures and standards of care reflective of current practice/literature
• Highly Recommended to participate in committee and governance activities

Cardiovascular & Electrophysiology Specialist III – Float Pool

• Assesses, diagnoses, and determines/alters treatment and management plans appropriate for age, acuity and clinical condition
• This includes ordering, performing, and interpreting appropriate diagnostic studies and prescription of pharmacologic and non-pharmacologic interventions and therapies
• Manages conditions based on clinical indication, evidence-based care, cost effectiveness, and assessment of risks/benefits and alternatives
• Provides health promotion, disease prevention and disease management counseling and education of patients and families
• Manages patients as part of an interdisciplinary team and within scope of practice
• Seeks physician or other healthcare team member consultation or referrals as appropriate
• Escalates need for more emergent or specialized care when necessary
• Maintains accurate, complete, concise, and timely documentation in the electronic medical record
• Substantiates and submits professional services consistent with compliant coding and billing practices
• Facilitates consistent, coordinated care and clear communication among all members of the healthcare team and/or health or community agencies
• Performs office or hospital procedures in accordance with specialty practice, competency and granted privileges (where applicable)
• Participates in quality, safety, and peer review initiatives/performance activities, organizational and/or departmental meetings and committees, peer review, and workgroups as necessary
• Participates in education and/or onboarding of new team members, students, and other health care professionals
• Seeks experiences to maintain and develop clinical and professional skills and advance the profession within and outside of the organization
• Maintains standards of productivity, access, face-to-face time, and quality metrics to ensure optimal, safe and timely patient care delivery

Advanced Practice Nurse, Electrophysiology

Consultant

• Responsible for managing the evaluation, planning, and implementation of initiatives and projects within Advocate Health’s Centers for Medicare & Medicaid Services (CMS) and the Centers for Medicare and Medicaid Innovations (CMMI) Government Programs
• Provides management support to identify and implement utilization improvement and tactical financial targets
• Motivates and directs internal work teams, sets goals, objectives and priorities for outlined strategic initiatives by leading design sessions
• Plans, organizes, controls, and evaluates projects from concept phase to implementation
• Serves as primary interface with key stakeholders on tasks, deliverables and issues regarding the Government Programs initiatives
• Prepares key performance measures and develops baseline measures to track and monitor pre- and post- improvement initiatives

Senior Performance Excellence Consultant

Manager

• Oversees the daily operations of the practice, with the physician co-leader
• Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards
• Promotes effective communication dialogue with providers and staff through daily huddles and staff meetings
• Analyzes data with physician co-leader to enhance performance and positively affect clinical outcomes
• Demonstrates fluency in the EMR/Canopy for improved preventive medicine practices
• Assumes responsibility for the recruitment of qualified staff
• Manages practice by improving utilization of resources and maintaining practice efficiency
• Promotes the financial viability and accomplishment of financial goals of the practice

Manager – Virtual Health, Primary Care Support

• Participates in team focused patient care by means of patient examinations augmented by diagnostic and therapeutic evaluations/interventions in the medical and/or surgical theatres of health care
• Provide first-assist surgical support on designated OR days, with scheduled outpatient clinic responsibilities
• Under physician supervision, deliver direct diagnostic, therapeutic, and preventive care to patients
• The clinician will work with cast tech and radiology tech support on-site
• Collaborate with orthopedic team including 3 APPs and 3 Physicians, with specialties on-site including orthopedic joint replacement, sports medicine, foot and ankle, and hand/upper extremity

Orthopedic NP/PA

Patient Service Representative

• Creates initial electronic health record that serves as the foundation of the patient medical record
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
• Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Discusses and collects co-pays and other out-of-pocket patient responsibilities
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests
• Provides accurate information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages

• Collects data pertinent to the healthcare consumer's health or the situation
• Analyzes the assessment data to determine actual or potential diagnoses, problems, and issues
• Identifies expected outcomes for a plan individualized to the healthcare consumer or the situation
• Develops a plan that prescribes strategies to attain expected, measurable outcomes
• Implements the identified plan, coordinates care delivery, and employs strategies to promote health and a safe environment
• Evaluates progress toward attainment of goals and outcomes
• Practices ethically and promotes shared governance

Registered Nurse, Outpatient Plastic Surgery

Urgent Care

• Using medical decision-making skills to determine appropriate patient care plan.
• Collaborates with medical team when needed for effective team-based care.
• Order and interpret laboratory studies and diagnostic procedures.
• Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to the patient.
• Procedural skills per department or practice guidelines.
• Opportunity to participate in basic science and clinical research projects.
• Potential for and encouraged to precept students and/or medical learners.
• Uphold AHWFB missions, values, and cultural commitment.
• Performs other related duties incidental to the work described herein.

Urgent Care APP – Full-time – NP/PA

Financial Planning and Analysis

• Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service
• Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care
• Explains how non-covered and out-of-network services factor into the out-of-pocket cost
• Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances
• Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment
• Interviews uninsured patients to assess for qualifying financial needs
• Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s)
• Continues follow-up efforts to obtain a funding source for patient’s health services
• Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs through a comprehensive patient interview
• Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients’ eligibility
• Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options, and stays informed of other payer sources entering the markets
• Educates physician office/patient on the organization’s applicable policies such as Financial Assistance Policy, Patient Financial Responsibility, Non-Covered Services, and Deferral of Care
• Coordinates with provider office to determine scheduling options based on the need to secure funding and clarify patient’s financial responsibility
• Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid
• Understands and complies with all internal charity care policies and processes
• Performs in a HIPAA-compliant manner with all pertinent patient interviews, including management of demographic data, topics discussed, and actions taken
• Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services
• Serves consumers in various settings, including virtual, bedside, Emergency Department room, clinic exam room, Urgent Care, consult space, or a Financial Resource Specialist office

Financial Advocate

Therapist

• Adheres to the general hospital standards to promote a cooperative work environment.
• Provides patient care assessment and treatment.
• Ensures patient evaluations and treatments are comprehensive and according to the Standard of Practice.
• Encourages patients and significant others in setting goals.
• Supervises support staff who are assisting with patient care by providing direction and feedback.
• Completes written patient evaluations, progress notes, and discharge notes per policy.

Physical Therapist – Outpatient, Orthopedics

• Maintain a safe environment and remain with patient always to provide the appropriate level of observation to patient as delegated by the Registered Nurse.
• Appropriately document information that is required during the patient observation experience.
• Perform handoff communication with the Registered Nurse regarding pertinent patient information.
• Assist nursing team in maintaining a ligature-resistant or ligature free environment as appropriate to the clinical setting.
• Notify and update the licensed nurse of immediate patient safety, patient care, and staff needs.
• Fosters positive and professional communication between patients and staff.
• Adhere to all policies and procedures.

Patient Safety Attendant

• Provide high-quality, patient-centered care across multiple units
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Use evidence-based practice, clinical decision making, and skills communication
• Lead efforts to create the safest patient environment and the best patient experience

Registered Nurse, Med Surg Float Pool II – FT Days

Analyst

• Configure, maintain, and optimize Workday Learning and related learning technologies to support enterprise learning programs.
• Partner with Learning & Development leaders and business stakeholders to design scalable solutions that support compliance training, professional development, leadership programs, and learner engagement.
• Configure learning assignments, campaigns, curricula, certifications, learning audiences, and automated enrollments.
• Support content management, learning governance, and learning-related business processes.
• Design and maintain Learning dashboards, compliance reporting, certification tracking, and workforce learning analytics.
• Evaluate and implement digital and AI-enabled capabilities that improve learning delivery, learner experience, and workforce readiness.
• Collaborate with Learning, HR, and IT teams to ensure seamless integration of learning processes across the employee lifecycle.

Workday System Analyst – Learning

Clinical Supervisor

• Provides support in the delivery of quality clinical care
• Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines
• Takes a lead role in assisting the clinical team to meet/exceed CI goals
• Assists physicians and associates in managing patient registries
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required
• Holds clinical staff accountable to AMG rooming standards
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up

Clinical Nurse Supervisor

Phlebotomist

• Verifies positive patient identification to ensure patient safety
• Assesses patient reactions to specimen procurement
• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol
• Obtains medical assistance when judged necessary
• Obtains specimens according to priority and scheduled draw times
• Ensures completion of specimen collection functions according to protocol
• Ensures that specimens are properly labeled and suitable for testing
• Resolves specimen identification and/or requisition problems and clarifies requests
• Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures
• Answers and screens telephone calls
• Assists with inventory and maintains supplies and/or equipment
• Provides assistance in support of Billing and other business functions
• Accepts specimens from a variety of internal and external customers
• Receives and sorts specimens
• Packages and tracks specimens for transport
• Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification
• Responds to additional specimen procurement requests via pager or other means
• Orders and verifies test requests
• Documents appropriate information for quality assurance/improvement according to established protocol
• Runs quality control checks
• Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure
• Performs laboratory result entry in the computer system
• Performs internal and external proficiency testing in the same manner as patient samples
• Reviews various pending and management reports
• Generates and distributes reports
• Instructs employees and students in phlebotomy, data entry and specimen processing functions