Absolute Security

Customer Support

• Drive broad adoption of Absolute portfolio of products and services
• Champion a customer-first culture, ensuring every interaction strengthens loyalty and retention
• Manage, operate, and scale customer success and support functions
• Review and enhance customer experience strategy
• Create a growing professional services/consulting practice
• Drive AI initiatives to improve efficiency
• Build strong internal and external relationships, acting as a trusted advisor
• Conduct regular business reviews on performance and outcomes
• Manage strategy for key systems and tools across the department
• Track and maintain customer metrics, including NPS and retention rates
• Drive proactive outreach strategies to maximize customer value
• Manage and mentor segment leaders and handle critical escalations
• Facilitate cross-functional coordination for key initiatives and projects
• Support escalation management processes
• Define the ideal customer journey and operational models
• Lead a high-performing global team
• Maintain robust customer feedback loop to inform product roadmap

Vice President, Customer Experience

Account Executive

• Identify and prioritize prospects, researching, and defining the customer’s current IT situation, challenges, and needs
• Manage, maintain, and grow your defined territory and book of accounts, while supporting growth initiatives benefiting the entire SLG organization
• Be creative in engaging prospective clients via phone, email, and social media to deliver Absolute’s unique value propositions to the targeted contacts
• Build and maintain alignment and positive partnerships with the SLG Sales, Channel, Partner ecosystem and Marketing teams
• Participate in virtual and/or in-person events as needed (estimated 15% travel)
• Protect the security and privacy of Absolute and its customers

Account Executive – State & Local Government

• Prospect for new customers in Indiana, Michigan, and Ohio
• Build relationships with partners and meet sales goals
• Provide customer support to existing customers
• Engage with customers to review account health and product offerings
• Conduct pre-sales activities including lead conversion and outreach
• Present product demos to prospects
• Manage pipeline in Salesforce and forecast revenue accurately
• Mentor and coach new hires

Account Executive, Mid-Market

Sales Engineer

• Partner with MSP leaders to define and execute a technical go-to-market plan for the MSP business in EMEA
• Lead partner enablement and onboarding sessions, including installation workshops, best-practice configuration, and use-case enablement for Secure Endpoint and Secure Access
• Deliver tailored technical sales presentations and demonstrations that articulate business value to both partners and their customers
• Plan and execute PoV engagements, including scoping, environment design, installation, configuration, testing, and success measurement
• Develop technical enablement assets (demo scripts, deployment templates, best-practice guides) to accelerate partner readiness and consistency
• Provide ongoing technical mentorship for new MSP partners, supporting their first customer deployments and early operational success
• Collaborate with Product Management and Partner Enablement teams to provide feedback from the field and contribute to continuous improvement of the MSP technical experience
• Support regional events and partner training sessions, representing Absolute as a trusted advisor in the MSP and cybersecurity ecosystem
• Stay current on emerging technologies, competitive positioning, and regulatory trends relevant to MSPs and enterprise cybersecurity
• Protect the security and privacy of Absolute and its customers

Sales Engineer, Managed Service Provider

• Manage a defined geographic patch (East, Central, or West) with 20–40 enterprise accounts, accountable for both renewals and expansion/cross-sell opportunities.
• Generate and sustain 4x pipeline coverage through strategic prospecting, multi-threaded executive outreach, and field events; leverage partners to accelerate—not originate—pipeline.
• Lead Command of the Message sales cycles valued at $250K–$1M+ ARR, with average sales cycles of 6–9 months and global pursuits extending 12+ months.
• Apply MEDDPICC rigorously from first call through close—validating metrics, paper process, and mutual success plans at every stage.
• Inspect and manage deals weekly in Salesforce, Gong, and Clari; deliver monthly commits within ±10% accuracy.
• Build trusted C-suite and board-level relationships that transform risk-reduction conversations into multi-year platform agreements.
• Conduct QBRs with executive sponsors and key stakeholders to reinforce business value, secure renewals, expand adoption, and identify cross-sell opportunities.
• Expand Absolute’s relationships within each customer organization—building multi-threaded connections across IT, Security, Compliance, Procurement, and Line-of-Business leaders to drive larger, longer-term platform commitments.
• Lead cross-functional pursuit teams (Sales Engineering, Product, Legal, Marketing, Channel) while remaining the single-threaded owner from discovery to signature.
• Consistently meet or exceed renewal and expansion targets as well as new logo ARR goals, unlocking uncapped accelerators and President’s Club recognition.

Enterprise Account Executive

Marketing

• Define, implement and drive the success of initiatives across Gartner Peer Insights, G2 and other review platforms
• Design, launch, and manage a comprehensive customer advocacy program, including the creation of a formal customer referral program aimed at driving new business leads.
• Create and implement strategies to identify, recruit, and nurture customer advocates.
• Manage the creation of customer-centric content, including testimonials, case studies, video interviews, and reviews.
• Oversee the customer reference program to support sales and marketing activities.
• Partner closely with Sales, Marketing, and Customer Success teams to align advocacy efforts with broader business goals.
• Measure, analyze, and report on the performance of advocacy programs.

Customer Advocacy Marketing Manager

Security Engineer

• Drive day-to-day security excellence and incident response readiness
• Mature security operations and data protection capabilities
• Partner with Marketing and Sales to translate resilience story into customer value
• Lead security operations rhythm and own major incident process
• Design and implement a multi-layer incident response strategy
• Mature data protection capabilities with measurable coverage
• Serve as hands-on security architecture leader
• Support field marketing and sales campaigns as a credible security executive
• Champion alignment to security policy framework and partner on audits

Deputy Chief Information Security Officer – Deputy CISO

Customer Success Manager

• Be the "voice of the customer" within Absolute and lead the effort to deliver an overall positive customer experience with the Absolute product suite
• Identifying and creating customer success plans with our customers to deliver business outcomes to support the ROI of their partnership with Absolute.
• Conduct strategic customer workshops and engagements to drive incremental business value through identifying and increasing Use Case Adoption, Maturity, and associated usage footprint (features, connectors, data, integrations, functions)
• Execute annual engagements with executive buyers, decision makers and key stakeholders by planning and co-hosting with your sales team partners, strategic account reviews.
• Provide product teams with a channel for continuous customer feedback while staying current on new features and advancing technologies.
• Focus on net dollar retention by: Identifying and mitigating risk on customer accounts and work with account teams and executives to ensure customer renewals and mitigate risk of churn.
• Uncovering growth opportunities in your portfolio through expansion, upsell and cross-sell to provide a rewarding customer experience.
• Use data intelligence to identify risk events happening (login frequency, product adoption rate, security settings, etc.) and proactively outreach to customers to resolve.
• Build relationships internally across Sales, Product and Support teams to escalate customer needs and identify expansion and renewal opportunities.
• Collaborate cross-functionally with other internal teams such as Professional Services, Product Management, Marketing and Sales to cooperatively drive, maintain, and improve customer health and value perception.
• Protect the security and privacy of Absolute and its customers.

Intermediate Customer Success Manager

• Based remote in the Mountain West and responsible for a robust business across 10 Mountain West states
• Drive significant revenue growth from net new account acquisitions
• Drive expansion within and across departments in existing customers
• Create and execute territory and sales strategy for the region
• Report to the VP of Sales, State & Local Government
• Become a trusted advisor and product expert to all customers regarding network and endpoint security
• Attend onsite customer meetings and events
• Develop and execute a territory sales strategy managing a large customer base and geography
• Execute high-touch sales to state and local government accounts, managing complex, lengthy sales cycles
• Data mine high potential accounts and identify key accounts and contacts to engage
• Follow up on all leads provided through marketing resources in a timely and effective manner
• Work with channel partners to create leads and close joint business
• Maintain a high lead conversion rate and high daily rate of targeted outbound activity
• Utilize tech stack (Salesforce.com, Clari, Outreach, Gong, DemandBase, ZoomInfo, LinkedIn Navigator) effectively
• Build and maintain a four-quarter rolling 3x pipeline, ensuring an accurate forecast
• Maintain a high level of customer and activity data

Account Executive, State & Local Government – Secure Endpoint

• Manage the technical sales process during discovery and validation stages, partnering with AEs and CAMs
• Act as technical evangelist for Absolute Secure Endpoint and Secure Access product offerings at customers, partners, and events
• Perform detailed discovery to uncover current state, desired future state, and position technical solutions aligned to business value
• Deliver tailored technical sales presentations and demonstrations to prospective customers and partners
• Plan, design, scope, execute, and lead Proof of Value (PoV) evaluations, define success criteria and metrics, install/configure products, and provide technical support
• Build PoV summary documents and wrap-up presentations in partnership with AE and CAM
• Handle objections and build technical champions inside accounts
• Document sales cycles and PoVs in Salesforce.com and communicate feature requests to product management
• Collaborate with channel partners and educate technical peers to uncover new sales opportunities
• Protect the security and privacy of Absolute and its customers

• Assist with preparation of quarterly and annual income tax provisions in accordance with ASC 740
• Support deferred tax calculations, effective tax rate analysis, and return-to-provision adjustments
• Prepare supporting workpapers and reconciliations for provision disclosures
• Assist in preparation and review of federal, state, and international income tax returns
• Gather and analyze data from various departments to support tax compliance filings
• Maintain tax compliance calendars and ensure deadlines are met
• Support responses to IRS, state, and foreign tax authority notices
• Assist with calculations and modeling related to GILTI, FDII, BEAT, Subpart F, and foreign tax credits
• Help analyze cross-border transactions, earnings repatriation, and transfer pricing impacts
• Support international tax planning projects, including entity structuring, financing, and cash repatriation strategies
• Monitor legislative changes and assess potential impacts to the company’s international tax position
• Protect the security and privacy of Absolute and its customers

Tax Analyst

Content Marketing Manager

• Write and edit high-quality content, including blog posts, white papers, case studies, email campaigns, website copy, social media posts, and more
• Develop and refine corporate messaging that communicates our value proposition
• Research and produce thought-provoking content to position the brand as an industry leader
• Collaborate with marketing, product, and sales teams to align content with business objectives
• Ensure content is optimized for search engines and aligned with SEO best practices
• Contribute to content strategy development and execution
• Maintain and evolve brand voice across channels
• Monitor content performance metrics and use insights to refine future content
• Protect the security and privacy of Absolute and its customers

• Drive interest in Absolute Security, initiate and maintain the pipeline, and build outbound prospect lists to grow new and incremental revenue
• Work with State & Local Government (SLG) Field Account Executives and the partner ecosystem to research and build the pipeline in new and existing accounts
• Drive revenue growth from new account acquisitions and foster expansion & cross-sell opportunities with existing customers
• Form part of the core SLG team, driving new engagements at all levels and driving deals to completion in partnership with field Account Executives
• Own internal sales operations including pipeline management, pricing and quoting, pipeline generation, and channel enablement initiatives
• Identify and prioritize prospects; research and define the customer’s current IT situation, challenges, and needs
• Engage prospective clients via phone, email, and social media to deliver Absolute’s value propositions
• Schedule qualified meetings for yourself and the SLG team and hold key conversations with prospects and customers
• Build and maintain alignment and positive partnerships with SLG Sales, Channel, Partner ecosystem and Marketing teams
• Participate in virtual and/or in-person events as needed
• Protect the security and privacy of Absolute and its customers

Inside Sales Representative, State and Local Government

• Drive significant revenue growth from net new account acquisitions
• Drive expansion within and across departments in existing customers
• Create and execute territory and sales strategy for the region
• Report to the VP of Sales, State & Local Government
• Become a trusted advisor and product expert to all customers regarding network and endpoint security
• Share customer best practices and acquire customer references
• Attend onsite customer meetings and events
• Develop and execute a territory sales strategy and managing a large customer base and geography
• Manage complex, lengthy sales cycles for state and local government accounts
• Data mine high potential accounts and identify key contacts
• Follow up on leads provided through marketing resources
• Work with channel partners to create leads and close joint business
• Maintain high lead conversion rate and high daily targeted outbound activity
• Use tech stack: Salesforce.com, Clari, Groove, Gong, DemandBase, ZoomInfo, LinkedIn Navigator
• Build and maintain a four-quarter rolling 3x pipeline and accurate forecast
• Maintain high level of customer and activity data
• Travel up to 30%

Account Executive, State & Local Government, Secure Access

Financial Planning and Analysis

• Take complex datasets and boil them down to actionable data visualizations
• Own the design, development, and maintenance of ongoing performance dashboards, metrics, reports, analyses, etc., to drive key business decisions
• Build scalable, efficient, and automated data processes to inform business decision-making
• Proactively develop new metrics and studies to quantify customer behavior and reduce customer churn
• Develop, maintain, and analyze sales and operational data sets using Power BI and FP&A planning tools to provide visibility, measure performance, identify growth opportunities, and set financial targets
• Identify, report, and analyze Key Performance Indicators (KPIs) within Power BI that measure the competitive, financial, and operational effectiveness of the Company (e.g., ARR, Net Dollar Retention (NDR), Renewal Rates, Customer Acquisition Costs (CAC), Customer Lifetime Value (CLTV), etc.)
• Serve as a business partner and contributor to growth strategies, tactics, mid and long-range planning
• Collaborate with analysts and managers across the organization to coordinate use of data and KPIs
• Participate in the evolution and execution of financial updates for various internal and external stakeholders
• Protect the security and privacy of Absolute and its customers