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International Trust Operations Manager
Absolute SecurityInternational Trust Operations Manager overseeing compliance, risk management, and customer trust operations. Collaborating with teams to enhance security and audit processes for EMEA and international markets.
About the role
Key responsibilities & impact- Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners
- Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency
- Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment
- Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles
- Support customer trust reviews, due diligence activities, and regional customer trust escalations
- Track and report on regional assurance performance metrics
- Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness
- Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time
- Perform periodic gap assessments against relevant frameworks and contribute to remediation planning
- Support GDPR and regional regulatory compliance requirements
- Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders
- Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities
- Contribute to risk reporting and escalate issues to team leadership as appropriate
- Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule
- Complete vendor security assessments received from Absolute’s own suppliers and partners
- Track remediation of identified vendor issues and maintain vendor assurance records
- Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs
- Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates
- Support AI-assisted workflows and operational efficiency initiatives
- Drive regional process improvement initiatives and maintain operational metrics and reporting
Requirements
What you’ll need- 3–5 years of experience in GRC, information security, audit, compliance, or trust operations
- Exposure to external audit engagements (SOC 2, ISO 27001, or similar) and familiarity with how audit evidence is gathered and managed
- Familiarity with GDPR and regional regulatory requirements
- Experience completing customer-facing security questionnaires, RFPs, or similar assurance requests
- Familiarity with key control domains: risk management, change management, incident management, identity & access management, and business continuity/DR
- Strong written and verbal communicator — able to convey compliance and risk topics clearly to technical and non-technical audiences alike
- Organized, self-motivated, and capable of managing multiple concurrent workstreams
- Comfortable using AI tools (e.g., Claude, Copilot, or similar) to accelerate compliance research, draft documentation, and analyze gaps across frameworks
- Bachelor’s degree in Computer Science, Information Systems, Law, or a related field — or equivalent professional experience
- Progress toward or interest in CISA, CRISC, or a related certification is an asset.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Information SecurityAudit ComplianceRisk ManagementChange ManagementIncident ManagementIdentity & Access ManagementBusiness Continuity/DRControl Self-AssessmentGap AssessmentVendor Risk Management
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsSelf-MotivationMulti-Tasking
Certifications
CISACRISC