Field Engineer

• Complying with all ABB and end customer EHS policies and procedures.
• Installing, maintaining, repairing and commissioning equipment used in power delivery, support outages, control systems and power quality systems.
• Developing working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management.
• Cultivating excellent relationships with clients leading to a strong base of referral business.

Senior Field Service Technician

• Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to satisfy customers.
• Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.
• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• Handle all periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Associate Demand Field Service Technician

Operations

• Manage the daily activities and performance of field service technicians.
• Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
• Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
• Monitor technician performance, productivity, and adherence to service standards and KPIs.
• Participate in hiring, onboarding, and ongoing development of field service staff.
• Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
• Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
• Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
• Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
• Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
• Conduct field audits, job observations, and safety checks to promote continuous improvement.
• Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
• Support implementation of new programs, technologies, and operational initiatives.

Field Services Operations Leader

• Execute service work of medium to high complexity as per work instructions and ABB guidelines
• Deliver excellent customer service to satisfy customers
• Identify opportunities in the installed base to improve system performance and operational performance
• Plan and execute service work as per customer order and expectations
• Ensure customer retention by delivering superior customer experience and communicating service work timeline and expectations
• Coach technicians and engineers and supervise complex site activities

Field Service Engineer

Support Engineer

• To provide technical solution
• To prepare offer/bidding proposal based on customer enquiry
• To provide technical promotion in projects
• To supports final contract negotiations and technical agreements
• To offer training of technical knowledge, differentiators and sales arguments
• To take part in key specific projects technical influence related to solution and technical specification

Technical Support Specialist

Customer Support

• Support the assigned Sales organization and customers during the proposal process.
• Serve as a key technical resource in the assigned area.
• Prepare technical descriptions of products and technology, determine costs, and prepare final documentation.
• Provide technical and commercial support to the local sales team and customers by identifying the most suitable solutions.
• Participate in customer discussions, technical clarifications, and project meetings to address complex requirements.
• Prepare and support the development of detailed technical and commercial proposals in line with customer specifications.
• Coordinate with cross-functional teams during bid preparation.
• Analyze customer requirements and recommend optimized solutions.
• Conduct post-bid and lost proposal analysis.
• Build and maintain strong relationships with internal stakeholders, customers, and vendors.

Sales Support Specialist

Human Resources

• Partner with business HR to steer the HR workstream across global M&A transactions
• Provide strategic advice and hands-on expertise across the M&A lifecycle
• Advise business HRs about the M&A process and priorities
• Support the creation of workplans, timelines, and budget planning
• Advise on retention, performance, and key talent strategies
• Ensure HR M&A activities adhere to ABB global policies and requirements
• Oversee HR specialty areas as required

HR Mergers & Acquisitions Manager

Communications

• Shape and strengthen internal communications across the Process Industries division
• Drive clear, engaging, and impactful communication
• Partner with senior leaders to ensure alignment with priorities

Global Division Internal Communications Manager

Manager

• Execute the regional channel strategy aligned with ABB Robotics growth objectives
• Identify gaps in market coverage and recruit new distributor / channel partners where needed
• Drive overall channel sales growth, including robot units, revenue, and new customer acquisition

Channel Development Manager

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction.
• Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
• Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
• Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams.
• Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities.
• Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
• Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools.
• Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery.
• Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments.
• Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
• Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
• Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Senior Field Service Technician, Data Center CoE

Sales

• Drive the sales performance of the Traction Division for Railway and Mobile e Power for America.
• Participate in sales strategy discussions, assigning goals and negotiating sales budgets and marketing plans.
• Manage the sales team in the Americas Region, reporting directly to the Global Head of Sales Traction.
• Responsible for Topline for all the Traction Business Lines.
• Take overall responsibility for all the offers in the region; Contract / Risk versus Opportunity, Project Calculation, market Pricing, profitable growth.
• Assist the sales team and customers throughout the sales process.
• Identify customer needs and competitors’ offerings through market studies to ensure effective marketing and communication of value propositions.
• Conduct market intelligence, early identification, and capturing of upcoming opportunities.
• Conduct sales performance reviews, propose recovery plans for potential order shortfalls, and produce sales reports to assist in production planning.

Regional Sales Manager – Traction

• Pipeline Generation: Execute structured outbound sales motions, including cold calling, email, and LinkedIn outreach, to build and maintain a healthy pipeline.
• Full-Cycle Sales Execution: Lead the entire sales process—discovery, qualification, demos, proposals, and closing—to drive new business.
• Strategic Account Growth: Develop penetration strategies for target industries and global strategic accounts while building and maintaining key customer relationships.
• Business Development Leadership: Drive strategic initiatives that expand market presence and strengthen long-term partnerships.

Digital Sales Leader

• Lead and implement quality strategy aligned with the quality management system, policy, and local objectives, ensuring leadership commitment, effective communication, and continuous improvement.
• Drive customer-focused quality management by establishing closed-loop feedback from product development to customer experience, resolving cases with root cause analysis, and promoting zero-defect vision.
• Execute compliance and improvement programs through audits, data analytics, risk identification, and preventive actions, while removing roadblocks and fostering innovation across local units.
• Act as process owner and partner with local functions to embed voice-of-the-customer, oversee systems and tools, and ensure efficiency, cost management, and sustainable organizational performance.

Quality & CI Manager

Product Specialist

• Support the Medium Voltage Switchgear (MV SWG) team in optimizing the offer portfolio and return on investment.
• Ensure that ABB has full understanding of market requirements in a specific area and can transform those requirements into offer specifications and development activities.
• Perform various offer lifecycle activities supporting the development, launch, maintenance, pricing, and profitability.
• Conduct valuation of market size and trends, as well as competitor analyses including identification of offering gaps and evaluating ABB’s market standing.
• Ensure whether technical solutions can be used across the Product Group’s offer portfolio to the maximum possible extent.
• Manage the technical specification of the assigned products and support the Product Manager in developing the business case on offer developments, maintenance, and cost reduction.

Product Specialist – Medium Voltage Switchgear

Inside Sales

• A Technical Inside Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives.
• You must be comfortable multitasking and interacting directly with ABB Customers.
• You will build relationships internally with the Operations Teams, Commercial Proposal Managers, Sales Managers and Administrators.
• You will also rely on and work with Channel Partners and Manufacturers’ Representatives.
• You should be comfortable being the key point of contact for many customers that have immediate urgent needs.
• A certain level of technical knowledge of electrical products and services will be expected.
• An ability to learn processes quickly and think creatively will be necessary to add value to customers.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).