Business Analyst

• Under supervision and guidance provide product management support to assigned region on pricing, statistical, regulatory and marketing aspects of a given product or state.
• Responsible for gathering, monitoring, analyzing and interpreting data for assigned product, pricing and marketing areas/business units.
• Perform a range of straightforward assignments while continuing to build knowledge of the organization and skills to improve job functions.
• Identify issues and opportunities for enhancements.
• Use prescribed guidelines or policies to analyze and resolve problems.
• Participate in the implementation of new products, programs, standards and/or procedures, as well as the development and implementation of rate, rule and policy revisions.
• Research industry legislation and maintain up-to-date knowledge of current on new trends and developments that affect property/casualty insurance products/programs.
• May participate on projects and/or represent the company with vendors, insurance companies, insurance regulatory bodies/club.
• Create mock-ups of policyholder documents using examples of current and “sister” documents, business direction, and ancillary information
• Track, manage and report status of all mock-ups being delivered. This includes packaging up batches (groups) of documents each week.
• Ensure updates are made based on feedback which may include facilitating decisions when feedback is not straightforward or conflicting
• Send back any necessary revisions and update commentary to reviewers
• Gather appropriate sign-off communication
• Research industry legislation and maintain up-to-date knowledge of current on new trends and developments that affect telematics products/programs.
• Research other telematics provider solutions, OEM offerings and come up with analysis on their capabilities.

Product Management Analyst I

IT Support

• Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities.
• Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks.
• Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets.
• Measure process performance using KPIs and ensure processes support regulatory and compliance standards.
• Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives.
• Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization.
• Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance.
• Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience.
• Provide training, documentation, and support to ensure successful implementation and adoption of process changes.
• Ensure processes align with regulatory requirements, company policies, and best‑practice standards.
• May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth.
• Provide coaching, development, and performance feedback to support team member success.
• Foster a culture of continuous improvement, accountability, and collaboration.

Claims Unit Manager – Strategy

Customer Support

• Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
• Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.
• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.
• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
• Consistently meet and exceed individual and team performance goals in a high‑volume environment.

Insurance Customer Service Representative

Manager

• Leads a team that handles complex member and client relations issues.
• Cultivates and manages client relationships across various business lines.
• Initiates regular client feedback sessions to strengthen relationships.
• Facilitates communication among cross-functional teams to enhance efficiency.
• Develops and implements processes based on identified trends.
• Collaborates with research teams to conduct market analyses.

Manager, Member Relations

• Claim Customer Service Representatives will be responsible for taking first notice of loss, handling claim inquiries, initiating claim services, and handling low-complexity, one-touch claims in a call center environment
• Identifies non-complex claims for one-touch claim adjudication upon intake
• Determines the type and extent of loss and ensures the claim is consistent with all reported facts
• Reviews necessary legal and police/fire reports to process claims as necessary
• Interprets policy language and applies coverage to authorize or deny claims
• Initiates services, authorizes, and resolves issues related to services such as car rental and vehicle repairs and non-complex homeowner claims (e.g. food spoilage)
• Initiates and creates payments, settles or recommends settlement value of claims within specified limits
• Identifies additional claim exposures and creates sub-claims as necessary
• Refers files for investigation as warranted
• Informs insured of coverage decision on claims within defined scope
• Responds to claimant inquiries and explains payments
• Reviews the status of open and closed reserves and adjusts consistent with exposures
• Identify claims for salvage and subrogation potential in accordance to company policy
• Ensure compliance with state regulations
• Completes first notice of loss for all policy products and handles inbound claim inquiries received via phone, the ACG website and other sources
• Explains the benefits of company programs to customers, and initiate services such as arranging for repair inspections, vehicle tows and car rental
• Provides basic information to members regarding claims procedures in accordance with Customer Interaction Model
• Promotes customer satisfaction and provides seamless service to ensure customer service goals and standards are met
• Navigates through various sources of information and claim processing systems (E.g., FACTS, CPS, Point of Sale, IPM insurance systems, Intranet/Internet, manuals and call center models)
• Responds to members/customers questions in a timely manner

Claim Customer Service Representative

Product Manager

• Strategize, build, and implement product plans for assigned markets, ensuring compliance
• Consult with State Product Leadership to drive clarity of business strategies and operating objectives
• Collaborate with internal product, underwriting, and risk management teams
• Actively influence state policy, regulatory discussions, and industry forums
• Represent CSAA in public forums, trade associations, and partner roundtables
• Support enterprise catastrophe management strategy
• Contribute thought leadership on the evolving California property market
• Influence development of industry standards for wildfire risk scoring
• Collaborate with a team of Product Analyst and Specialists
• Oversee and coordinate product development, delivery, and analysis for assigned markets
• Review claims trends to achieve loss ratio targets.
• Ensure alignment within and across functions and communicate results throughout the organization.

Associate Product Manager – CA Property

Data Scientist

• Reporting to the Director, State Product Analytics, leads the day-to-day delivery of the State Product Management (SPM) Product insights ecosystem
• Manages a team of analysts and is accountable for producing reliable, decision-ready Product performance insights
• Ensures insights are fast to access, easy to interpret, and consistently correct
• Partners cross-functionally to embed insights into SPM decisions
• Leads production and continuous improvement of SPM Product insight products
• Manages recurring performance deliverables (weekly/monthly/quarterly)

Manager, State Product Analytics

• The Manager, Analytics leads the analytics function supporting AAA distribution partnerships and enterprise partner strategy
• This role oversees a team of three analysts and is responsible for delivering executive-ready insights that inform partnership strategy, product alignment, pricing performance, competitive positioning, and long-term growth
• This leader elevates analytics from reporting to strategic advisory
• They ensure performance transparency across sales, retention, profitability, member experience, and operational execution while modernizing reporting infrastructure and strengthening consultative insights for senior leadership and AAA club executives
• The role serves as a strategic thought partner to the VP, Partner Club Relationships and Strategy, helping translate complex data into actionable recommendations that shape enterprise decisions.

Manager, Partner Club Relationships – Strategy Analytics

• Lead strategic initiatives that drive profitable growth across multiple products and distribution channels
• Guide the business planning process, monitor performance, and implement key actions to achieve financial and strategic goals
• Collaborate closely with cross‑functional partners—particularly Pricing—to ensure thoughtful planning and execution of rate actions, product enhancements, and enterprise initiatives
• Play a critical role in shaping market success and advancing purposeful, data‑driven product improvements
• Consult with State Product Leadership to drive clarity of business strategies and operating objectives
• Influence overall strategy and business plans, defining where, how, and when to contend (customer segments, product mix, geography, value proposition, pricing, distribution channels, and product features)
• Develop product specifics and lead large initiatives/programs that are critical to the success of the largest book of business, covering design, pricing, policy development, compliance, and operational planning/budget
• Collaborate with a team of analyst(s) and Product Specialists, empowering them and holding them accountable

Associate Product Manager – Auto

Insurance

• Answer inbound calls from members and handle outbound outreach to existing members to review and sell insurance and membership products.
• Determine customers’ insurance needs through probing and offer tailored coverage solutions.
• Explain coverage limits, deductibles, payment options, policy language, and servicing provisions clearly.
• Respond to current policyholder inquiries and requests.
• Generate and follow up on leads using established lead management rules.
• Cross-sell to existing accounts, work sales campaigns, and develop networking referrals.
• Ensure applications meet agency and carrier guidelines, reducing E&O exposure.
• Sell additional products such as credit cards, memberships, and other vital offerings.
• Participate in performance planning and continuous improvement initiatives.

Licensed Insurance and Membership Sales Agent

Security Analyst

• Participate in and lead incident response, triage, and investigations by performing systematic analysis of security events and indicators of compromise to identify malicious activity, potential threats, and vulnerabilities
• Conduct post-incident analysis to identify root causes and recommend preventative measures
• Create incident reports and documentation for stakeholders
• Design, develop, and maintain high-fidelity security detections aligned to adversary behaviors (e.g., MITRE ATT&CK), while performing ongoing detection gap analysis and recommending new detections based on emerging threats and attack techniques
• Tune and optimize security detections and alerts to improve signal quality, reduce false positives, and ensure actionable outcomes for the SOC
• Document detection logic, data dependencies, assumptions, and response guidance to support long-term maintainability and SOC effectiveness
• Provide technical guidance and mentorship to junior SOC analysts during investigations and detection development efforts
• Lead purple team efforts to test adversary techniques, validate existing detections, identify gaps, and inform the development of new or improved security alerts
• Proactively conduct threat hunting to identify malicious activity and assess the effectiveness of security controls
• Leverage threat intelligence to inform detection development, threat hunting, and incident response activities
• Lead SOC project efforts and coordinate with other cyber security groups to elevate the organization's security posture
• Identify opportunities to improve security processes and technologies
• Participate in on-call rotation to respond to critical security events
• Participate in knowledge sharing and training initiatives
• Able to multitask and prioritize

IT Security Analyst IV

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.

Life Insurance Specialist

Full-stack Engineer

• Serve as the technical lead for one or more development teams (internal + vendor).
• Architect, build, and deploy scalable, secure, high‑performance services on AWS.
• Translate business and product needs into clean, resilient system designs.
• Write high‑quality, maintainable code in Java, JavaScript/TypeScript, Spring Boot, Node.js, Python, and modern SQL/NoSQL databases.
• Conduct thorough code reviews, enforce engineering and security standards, and ensure all solutions align with AAA architecture.
• Mentor junior and mid‑level engineers, fostering a culture of craftsmanship and continuous improvement.
• Troubleshoot and resolve complex production issues with urgency and precision.
• Integrate and validate third‑party vendor deliverables so they meet AAA's quality expectations.
• Improve delivery pipelines, testing processes, and engineering workflows to boost team velocity.

Senior Software Engineer, AWS

Sales

• Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner.
• Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
• Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
• Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
• Handle, resolve, and process all membership enquiries through first call resolution.
• Sell new memberships, upgrades whenever possible to increase base growth.
• Act as contact for membership sales through direct mailings and marketing promotions.
• Assist members through consultation, giving verbal and written email information including directions, attractions, hotels, State parks, weather conditions, road closures, member information, discounts, and rewards program.
• Complete Triptik requests; assist in auto vacation planning, etc.

Membership Sales and Service Representative

• Begin each day with a standup meeting to review progress
• Work in pairs to complete weekly stories
• Collaborate with team members on coding issues
• Develop, test, enhance, and debug various member-facing applications
• Coach and mentor team members for their full potential