Consultant

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
• Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

Travel Consultant

General

• Greets members by phone and in person and determines the nature of service required.
• Provides requested services or directs them to the appropriate area.
• Processes transactions and resolves routine problems in locations providing DMV license services.
• Provides high level of customer service according to Club's Quality Assurance Standards.
• Provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Branch Specialist

Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels, following AAA’s curriculum and training standards
• Use our driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices and maintain all required state documentation

Driving School Instructor – Part-Time

Manager

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Claims Automotive Team Manager

Designer

• Design and implement digital adoption initiatives to ensure that the organization is getting the most out of digital business process tools and assets.
• Help the business drive adoption and engagement with enterprise software.
• Work closely with stakeholders throughout the organization, including ET&D management, to develop and execute digital adoption training programs with a strong focus on employee development and end-user experience.
• Collaborate with business, technical, and ET&D partners to ensure timely delivery of software readiness, training, and communications.
• Utilize instructional design methodology to design software training using the digital adoption platform.
• Assess needs and use cases for digital adoption platforms, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
• Collaborate with management and instructional designers, measure and evaluate the impact of solutions using analytics tools in the DAP platform.
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval.
• Create and maintain DAP processes, standards, procedures, and project plans.
• Troubleshoot and maintain DAP implementations over time.
• Collaborate with DAP vendor to ensure the organization is using all features available in the DAP development tool.

Digital Adoption Platform Designer

Claim Specialist

• Inspect property damage, investigate claims, and provide exceptional service.
• Review assigned claims and contact the insured and other affected parties.
• Conduct thorough reviews of damages and determine applicability of state law.
• Approve payments for the appropriate parties and document claim activities.
• Utilize strong negotiating skills to reach fair claim resolutions.

Field Property Claim Specialist

Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

Accounting Manager

• Responsible for performing standard, routine, transactional accounting services tasks in support of Enterprise Disbursements
• Focuses on accurate execution of clearly defined procedures, timely task completion, and escalation of issues outside of established guidelines
• May perform disbursement and accounting service tasks as assigned, following established procedures
• Completes assigned work to meet or exceed established key performance measurements and service level agreements

Accounting Services Analyst I

Claims Specialist

• Manage the claims reporting process for agency clients.
• Report claims to the appropriate carrier and maintain records in the agency management system by documenting claim actions in accordance with established procedures.
• Follow up on claims to obtain the specific adjuster and claim number relevant to the reported loss.
• Notify appropriate parties when a claim is processed with carrier, providing accurate and timely claim information.
• Continuously monitor claims until claims are closed by the insurance carrier.
• Report any potential issues with a claim to the client's Account Manager and Producer, escalating to management as needed.
• Prepare reports by collecting and summarizing information as requested by management.

Commercial Lines Claims Specialist

• Evaluate coverage for assigned claims.
• Assess claim exposures and make informed decisions for resolution.
• Manage challenging and complex claim scenarios while ensuring compliance with regulations.
• Review assigned claims and initiate claim handling activities.
• Contact insureds and other affected parties to gather information.
• Document claim activity and maintain accurate records.
• Perform complex coverage analysis and identify applicable policyholder benefits.
• Establish and manage sub-claims as needed.
• Conduct thorough investigations to determine coverage applicability, claim validity, and other relevant factors.
• Negotiate settlements and claim resolutions.
• Refer claims to specialized departments when necessary.
• Ensure complete and accurate claim documentation and compliance with procedures.

Claim Specialist – PIP

• Manage complex Michigan Personal Injury Protection (PIP) claims from inception through resolution.
• Review assigned claims and contact the insured and other affected parties.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Document and/or code the claim file and complete all claim closure activities in the claims management system.
• Utilize strong negotiating skills and approve payments to appropriate parties.
• Work with insureds, guardians, conservators, and attorneys to complete claims review process.

Senior PIP Litigation Claim Specialist

• Serves as a team leader/senior technical team member in the planning, designing, developing, implementing, and/or supporting complex to moderately complex new or revised processes, systems, or networks.
• Acts as an acknowledged expert in one or more technical specialties and/or mission critical application systems, and provides leadership in design, development and application integration.
• Ensures functional and technical designs support customer requirements.
• Develops an understanding of the Auto Club Group business strategy and competitive environment and translate and implements business strategies into technology solutions.
• Provides a high degree of technical and/or application expertise and design/programming leadership.
• Assists Security team in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources.
• Develops work plans and estimates projects and ensures that project team(s) and/or plan deliverables remain on schedule and budget.
• Design, build, test, and deploy complex integrations between Workday and third-party systems using Workday Studio, Enterprise Interface Builder (EIB), Core Connectors, and Web Services (REST/SOAP).
• Develop and maintain data pipelines, datasets, and transformations in Workday Prism Analytics to integrate data from diverse sources and support advanced reporting needs.
• Have a deep understanding of both Workday HCM (Core HR, Benefits, Payroll, etc.) and Financial Management (Financial Accounting, Procurement, Expenses, Projects) modules.
• Configure Workday business processes, security roles, calculated fields, and custom objects to align with business requirements.
• Create and maintain custom, advanced, and matrix reports using Workday Report Writer, and build interactive dashboards and Discovery Boards to deliver key business insights.
• Research, analyze, and resolve technical issues within the Workday platform, providing ongoing production support and ensuring data integrity.
• Partner closely with cross-functional HR, Finance, and IT teams to gather requirements, define technical specifications, and ensure successful project delivery.
• Participate in Workday's semi-annual release cycles, including impact analysis, testing, and deployment of new features and functionalities.

Applications Consultant

Actuary

• Research and develop new methods for insurance rating and loss reserving
• Prepare and coordinate analyses of rate and statistical filings for submission to regulatory and insurance agencies
• Serve as project leader for relatively complex projects and studies
• Perform GLM and other statistical techniques to enhance rating algorithms
• Provide filing support, product performance monitoring, and business insights
• Update and maintain loss cost modeling data sets

Actuarial Analyst IV, Pricing Design

Business Analyst

• Works directly with stakeholders to define, document, and drive business requirements for technology and process changes
• Responsible for owning business requirements analysis and definition/documentation
• Facilitates cross-functional collaboration and manages requirements through the product lifecycle
• Formulates and defines systems scope and objectives based on user needs and business systems

Business Solutions Analyst III – Guidewire

Analytics Engineer

• Perform statistical analysis to identify variances, trends, and correlations in the areas of member demographics, purchasing behaviors, product utilization, membership penetration and audience retention rates.
• Develop target audience models for membership acquisition and salvage campaigns based on data findings.
• Assist in the membership budget planning, forecasting and reporting process.
• Prepare narrative reports, charts, and illustrations that focus on key metrics such as member retention, attrition, promotion response, usage behaviors and trends.
• Analyze membership data on a daily, weekly, monthly, quarterly and annual basis to identify trends in new and renewal performance across all sales channels.
• Assess trends in membership renewal to reevaluate renewal program as needed.
• Compile and analyze direct mail results to measure effectiveness.
• Report findings, including recommendations, to senior leadership.
• Study data to identify areas of improvement for leadership decision-making; draw conclusions and make recommendations based on analysis from multiple data sources.
• Provide analytical support on a project basis to other business areas such as marketing to create and support membership acquisition and retention campaigns.
• Ensure metrics are accurate by analyzing data and processes for anomalies and or data/quality issues.
• Identify and resolve by coordinating with the appropriate business area regarding the source data.
• Develop, schedule and oversee delivery of daily, weekly, monthly, quarterly and annual results and deliverables to satisfy executive leadership membership report needs.
• Create and maintain process documentation, policies and procedures.
• Protect and strengthen the AAA brand.
• Perform other duties as assigned.