Legal Assistant

• Perform administrative or secretarial support for a single or multiple attorneys utilizing knowledge of legal terminology and procedures
• Prepare, in compliance with court rules, legal documents relating to legal matters
• Create and proofread legal documents, reports, and letters utilizing legal software applications
• Input into case management system all data contained in the legal file
• Manage attorney calendar(s) by scheduling and confirming appointments and court appearances
• File correspondence and legal documents in compliance with law office standards
• Maintain and monitor a comprehensive diary system for litigated files to ensure compliance with statutory requirements
• Process all mail in compliance with law firm standards
• Maintain technical files and records including comprehensive and detailed documentation
• Prepare reports and payment drafts

Litigation Assistant

Manager

• lead the analytics function that powers CSAA’s AAA club partnership strategy and distribution performance
• translate complex data into clear, actionable insights that enable executive decision-making
• ensure leaders operate with a consistent, forward-looking view of performance and recommendations that drive measurable results
• develop and deliver data-driven recommendations to improve business performance across clubs and distribution channels
• own the content, analytics, and narrative for monthly performance reviews with internal leadership and AAA clubs
• synthesize complex data into clear, decision-ready insights and storylines
• deliver high-value insights that strengthen CSAA’s consultative engagement with AAA clubs
• lead and develop a team of analysts, setting clear priorities and expectations

Senior Manager, Club Analytics & Insights

• Strategically lead territory, including steering a portfolio, aligning teams, and making decisions that impact markets (this includes partnering cross functionally to manage the levers that impact business results ex: pricing, underwriting, and distribution strategy)
• Lead a team of professionals that's empowered and accountable for anticipating needs and providing accurate and timely information
• Drive strategy and advocate for state-specific needs, demonstrating a deep understanding of compliance and CSAA and Club objectives
• Develop and implement strategies to achieve personal lines budgets and serve membership needs
• Develop budget and create strategies to achieve it, demonstrating strong business knowledge and understanding
• Be the voice of results and use data to inspire others to take action in support of profitable growth
• Build and maintain productive relationships with key partners including internal teams, distribution partners, and regulatory bodies. This includes establishing credibility, exerting influence, and using data to inspire action.
• Partner cross-functionally to deliver competitive products and launch new ones, playing a key role in product lifecycle strategy
• Support mutually beneficial, productive distribution partner relationships, including a productive product feedback loop
• Proactively build relationships with DOIs to ensure successful product filings
• Understand rate changes, loss trends, and regulatory shifts. Stay informed about emerging industry shifts and regulatory developments.

Senior Manager, State Product – NJ, CT, NY

Actuary

• Personally build predictive models with focus on the most difficult and complex projects.
• Ensure solutions built meet the strategic needs of our organization as well as any regulatory or internal parameters.
• Lead design of models best-suited for specific tasks and ensure analytic efforts are executed correctly.
• Create execution plans and assist predictive modelers in building robust and predictive models.
• Identify and propose new technologies and tools that could benefit the Predictive Modeling and Analytics business unit.
• Lead communication of project results/challenges to business partners in ways they can understand.
• Proactive communication of delays to planned efforts.
• Mentor team members to assist with development, training, and career pathing
• Ensure all projects have proper documentation taking into account potential regulatory, legal, or business concerns.
• Able to act autonomously.

Lead Actuarial Predictive Modeler

• The Senior Actuarial Predictive Modeler creates predictive models with a primary focus on pricing segmentation and lifetime value.
• This role actively develops and implements actuarial pricing models and predictive segmentation strategies, applying established actuarial theory alongside advanced statistical and machine learning techniques.
• The Senior Actuarial Predictive Modeler works directly with loss cost models, acquisition, retention and conversion models to support accurate, competitive, and financially sound pricing decisions.
• The role supports complex, end-to-end pricing initiatives—from exploratory analysis and model development through governance, implementation, and monitoring.
• The Senior Actuarial Predictive Modeler partners closely with Actuarial, Product, Underwriting, and IT teams to translate business objectives into actuarially defensible pricing solutions, ensure regulatory compliance, and support timely rate filings.
• This position is deeply involved in executing the department objectives and delivering high-quality results.

Senior Actuarial Predictive Modeler

Data Analyst

• Compiles data and identifies differences for leads to conduct meetings for coaching and performance of auditors
• Participates in the development of dashboards to drive data-driven decision making and to identify file quality trends and patterns
• Analyzes data to identify problems with audit deployment, audit set up and activation
• Visualize data with graphs, infographics and other methods
• Ensures monthly claim quality file review deployments are balanced for all business lines including auditors and managers according to preset criteria and qualifications
• Validates accuracy of Loss Run Data Files for all companies and all business lines and ensures timely receipt, accurate data and proper file distribution
• Generates manual audits for any reviews required, including sample selection, deployment and drafting attachments for reports
• Utilizes the claim file quality audit tool to improve reporting and analytic outputs and data presentation
• Monitors, adjusts and manages business rules for audit deployment on a monthly basis
• Manages internal requests to add and remove files from the sample following business rules and guidelines
• Troubleshoot various levels of issues between vendor and ACG with audit deployments, reports, etc.
• Obtains data from vendor systems and compile spreadsheets for vendor to assign manual audits on a monthly basis for PD Field, Total Loss and Litigated claims
• Trains new managers on reporting functions of the claim audit tool
• Assigns Work Product Quality and Calibration reviews for the audit teams
• Functions as a liaison between the audit team and the managers conducting audits regarding audit deployment and reporting
• Functions as a liaison between auditors and the audit tool vendor on design and deployment
• Generates custom reports upon request

Claims Quality Data Analyst

Data Engineer

• Develop data solutions to help solve business challenges
• Work closely with data scientists, data engineers, and digital focused business units
• Design and develop solutions to support digital data technology challenges and needs
• Implement code that enables stakeholders to gain insights and accomplish their goals
• Communicate solutions to business owners
• Ask questions and do quality testing to meet business objectives
• Partner with stakeholders to review solutions for quality and completeness

D&A Associate, Data Engineer

Insurance

• Identify customer needs and recommend appropriate insurance products.
• Offering an array of personal lines, small commercial and life insurance products
• Establish strong customer and community relationships to help develop additional leads and referrals
• Maintain partnerships with insurance company representatives and underwriters

Insurance Sales Agent

Software Engineer

• Work on sprint stories in 2-week sprints using Agile framework
• Code in Gosu, create batches, UI changes, message queues, web service integrations
• Support testing by designing or executing testing plans
• Present during code review sessions and sprint reviews
• Troubleshoot and fix bugs, triage tickets, review logs

Guidewire Developer

• Responsible for the sale and service of ACG branded and brokered insurance products, memberships, and financial products within an ACG branch.
• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insureds, and grow ACG’s overall insurance book of business.
• Effectively overcomes objections to close the sale and/or retain the insured.
• Works to meet or exceed targets as defined in the sales incentive plan and goals assigned by leadership.
• Conducts insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
• Participates in local branch events, to solicit new business, create and expand business networks.
• Build rapport critical to establishing customer satisfaction, loyalty, and affinity to the AAA brand.
• Responds to customer inquiries and requests relating to insurance, membership, and financial products.
• Refer Members to other applicable lines of business (i.e., Travel & Financial Services) as deemed appropriate.

Customer Support

• Responds to member/customer requests for emergency road service in a call center environment
• Provides basic information regarding Emergency Road Service benefits
• Communicates with contractors to provide information regarding member location
• Enters data into database and documents all relevant details
• Notifies member of estimated time of arrival and name of contractor
• Recognize, promote and process membership sales opportunities

Bi-Lingual Customer Service Representative – Spanish/English

Consultant

• Serves as a business function expert on one or more teams, representing the operational interests of one or more business units.
• Identifies various business aspects of projects that may need modification during changes in the project’s design and development.
• Provides guidance/training to other team members/business partners to improve performance.
• Develops and analyzes data models and reports and prepares recommendations for management review.
• Conducts application/technology demonstrations and briefings to various groups and levels of management.
• Provides expert advice, guidance and counsel to team members/business partners.
• Leads activities related to conducting complex analysis, evaluating alternatives and making recommendations for innovative and effective business solutions.
• May lead a team of individuals to complete specific project tasks.
• Develops project/business objectives, requirements and cost benefits as projects/business plans are initiated.
• Updates status of project/business solution to management over the course of the project.
• Develops, reviews, revises, and updates documentation pertaining to project/business activities (e.g., specification documents, on-line help, testing of processes/product lines, procedures, etc.).
• Coordinates, develops and defines test strategy/approach for department/project (e.g., unit, system, acceptance testing).
• Provides expertise and makes recommendations regarding changes/enhancements to applications/technology across multiple business areas.
• May act as a liaison between assigned department/project and internal and external contacts.

Business Consultant

• Provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment.
• Explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.
• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues.
• May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

P&C Licensed Insurance CSR

• Reporting to the Director, Product Innovation & Intelligence
• Deliver actionable intelligence powered by artificial intelligence that drives data-driven decision-making within Product Strategy & Development
• Use analytics and AI to shape decisions by equipping product managers with intelligence and predictive capabilities
• Lead a team of analysts focused on building and deploying innovative AI and analytics solutions
• Operationalize Data Science outputs and integrate new AI driven insight frameworks
• Collaborate across multiple functions to translate business questions into analytics and AI requirements

Senior Manager, Product Intelligence

• CSAA Insurance Group is seeking a Principal Architect to serve as our Enterprise Data Architect
• Supporting the design and delivery of secure, scalable data and AI platforms across the enterprise
• Facilitating designs and building solutions across the enterprise
• Solutions are built in a highly collaborative environment, partnering with engineering, product, and program leaders
• Leads and provides direction to Application Integration, Data, and Platform architecture vision for the enterprise
• Integrates a broad range of ideas regarding technical and solution architecture
• Creates, guides, and partners with other architects in creating and maintaining roadmaps that connect business strategies to capabilities
• Enables AI/ML use cases by supporting data pipelines, feature engineering, and model integration
• Balances speed and control to support business innovation