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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and transaction processing within DMV regulations, while effectively managing multiple tasks and providing travel-related services. Proficient in handling membership sales and payments, with a focus on cross-selling opportunities and maintaining compliance with notary services.
Highest-signal resume keywords
Customer Service ExcellenceDMV Licensing System ExperienceNotary Public CertificationTransaction ProcessingCross-Selling Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer LiteracyData Input SkillsBasic Accounting DutiesTransaction ProcessingMembership SalesTravel Services AssistanceCash Drawer ReconciliationNotary ServicesDMV Regulations KnowledgeCross-Selling Opportunities
Soft Skills
Multitasking AbilityProblem ResolutionCommunication SkillsInterpersonal SkillsCustomer Interaction
Tools & Technologies
Office EquipmentTravel Money ProductsTripTiks®MapsTour Books
Certifications & Qualifications
High School GEDNotary Public - National Notary Association
Industry Keywords
DMV ServicesMembership UpgradesQuality Assurance StandardsInsurance PaymentsHotel Reservations
About the role
Key responsibilities & impact- Greets members by phone and in person and determines the nature of service required.
- Provides requested services or directs them to the appropriate area.
- Processes transactions and resolves routine problems in locations providing DMV license services.
- Provides high level of customer service according to Club's Quality Assurance Standards.
- Provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
- Prepares TripTiks®; provides maps, tour books and other travel-related materials.
- Assists members with hotel and/or car reservations.
- Promotes and sells AAA memberships.
- Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
- Processes insurance payments and offers automatic renewal.
- Issues passport photos and IDP’s.
- Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
- Balances and reconciles cash drawer; prepares daily deposits.
- Performs notary services in accordance with the National Notary Association and Club procedures.
- Identifies cross-sell opportunities based on members’ product needs and service.
Requirements
What you’ll need- High School GED Required
- 1-3 years Branch Specialist 1 and/or 2 or related experience Required
- Basic computer literacy and data input skills
- Ability to operate basic office equipment and perform basic accounting duties
- Ability to work quickly and handle multiple tasks or assignments on a daily basis
- Prior experience using State DMV licensing system.
- As required, obtains and maintains valid notary license Notary Public - National Notary Association within 1 Year Preferred
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)