Claims Automotive Team Manager

AAA

Claims Automotive Team Manager within the Process and Strategy department focusing on claims strategic initiatives. Responsible for leading a claims team, ensuring compliance, and optimizing processes.

Posted 7/16/2026full-timeCoppell • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $92,600 - $123,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing claims operations, including employee recruitment, development, and performance evaluation. Proficient in implementing customer service strategies and leading teams to achieve organizational goals.

Highest-signal resume keywords

Automotive Claims HandlingSupervisory ExperienceAdvanced Communication SkillsEmployee DevelopmentChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims File ReviewStatistical Measures TrackingPerformance EvaluationCustomer Service Issue ResolutionStaff Development Implementation

Soft Skills

CoachingCounselingInterpersonal SkillsOrganizational SkillsPlanning and Delegation

Certifications & Qualifications

Valid Driver's LicenseChartered Property Casualty Underwriter

Industry Keywords

Claims ManagementCustomer SatisfactionBest PracticesPerformance MonitoringSuccession Planning

About the role

Key responsibilities & impact

Review claim files regularly for quality.
Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction.
Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively.
Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.

Requirements

What you’ll need

Bachelors Equivalent combination of education and experience
Preferred 4-6 years Automotive Claims handling
Required 1-3 years Supervisory
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required.
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)