Support Engineer

• Provide reactive and proactive customer support to ensure the best quality of service
• Address customer service desk queries and collaborates with our technical teams on more complex queries
• Monitor, resolve and escalate cloud infrastructure-related issues
• Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems
• Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services
• Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes

Junior Technical Support Engineer – CPaaS

Salesforce Administrator

• Serve as a primary administrator for the Salesforce environment
• Manage user setup, profiles, roles, permissions, and security settings
• Maintain system health and perform regular data audits
• Participate in problem/incident troubleshooting and resolution
• Conduct root cause analysis of incidents
• Assist in implementing Disaster Recovery and High-Availability plans
• Configure and customise Salesforce objects, fields, page layouts
• Build and maintain reports, dashboards, and analytics
• Design and implement automation solutions
• Provide day-to-day support to Salesforce users
• Develop and deliver training materials and sessions

Solutions Engineer

• Partner directly with 8x8 solution architects and our enterprise clients to gather requirements, design solutions, and deliver integrations aligned to Statements of Work (SOW).
• Build/Scope and implement custom applications and integrations using 8x8 APIs and third-party tools.
• Manage deployment and configuration of 8x8 systems, ensuring successful implementation across complex environments.
• Present solutions clearly to a range of stakeholders—from technical teams to executive leadership.
• Support the achievement of professional services revenue goals and contribute to solution profitability.

Senior Integration Engineer

Salesforce Developer

• Design and implement both Salesforce Core and Vlocity (Salesforce Industries) solutions, including custom applications, OmniScripts, DataRaptors, Integration Procedures, and FlexCards
• Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce declarative tools
• Configure and optimize Vlocity CPQ, product catalog, and order management for industry-specific solutions
• Customize and integrate Vlocity features to support industry-specific workflows, including quoting, pricing, and order orchestration
• Design and develop integrations between Salesforce Core, Vlocity, and external systems using APIs, middleware, and Vlocity DataRaptors
• Optimize Salesforce Core and Vlocity solutions for performance, scalability, and maintainability
• Work closely with business analysts, solution architects, and stakeholders to gather requirements and implement effective solutions
• Conduct unit, integration, and performance testing for all developed solutions

Salesforce Engineer

Manager

• Coordinate the preparation of statutory financial statements for several European entities, ensuring compliance with local GAAPs (e.g., French GAAP, German HGB).
• Manage and support external auditors during year end audits, ensuring timely delivery of information and resolution of queries.
• Oversee month-end close processes for selected entities, reviewing journals, accruals, prepayments, and other key entries.
• Review and ensure accuracy of balance sheet reconciliations, investigating variances and maintaining integrity of ledgers.
• Drive the clean-up and updating of accounting records for entities with legacy or catch-up requirements.
• Collaborate with finance colleagues and cross-functional stakeholders to gather information, improve processes, and support decision making.
• Contribute to finance initiatives and projects, with a focus on strengthening statutory reporting and compliance frameworks.
• Ensure adherence to internal controls, group accounting policies, and statutory deadlines across all assigned entities.

Statutory Reporting Manager

• Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime.
• Manage user setup, profiles, roles, permissions, and security settings.
• Maintain system health, perform regular data audits, and ensure data integrity.
• Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers.
• Conduct and present root cause analysis of incidents as appropriate.
• Assist in defining, implementing, and executing Disaster Recovery and High-Availability plans.
• Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.
• Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams.
• Configure and customise Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes.
• Build and maintain reports, dashboards, and analytics to support business decision-making.
• Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations.
• Optimise workflows to reduce manual tasks and improve efficiency across teams.
• Support integration of Salesforce with third-party tools and applications.
• Build and maintain productive collaborative relationships with business users and key stakeholders.
• Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions.
• Develop and deliver training materials and sessions to improve user adoption and proficiency.
• Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices.
• Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard.
• Ensure data accuracy through deduplication, validation, and ongoing monitoring.
• Create and manage custom reports and dashboards to meet the reporting needs of various departments.
• Stay informed about Salesforce releases, features, and best practices, and assess their potential impact.
• Test and implement new Salesforce features and functionality to ensure seamless updates.
• Monitor system performance and resolve any technical issues promptly.
• Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must.
• Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.

• Manage resources, performance, and talent development for Solution Delivery Consultants
• Responsible for recruiting new Solution Delivery Consultants
• Provide general management and administration of the technical team
• Develop and implement a comprehensive training strategy to mentor, coach, and improve the team's consulting skills
• Create and maintain a mechanism for tracking all bugs, feature requests, and technical issues across the team's workload
• Manage technical escalations for the consultant team, driving resolutions and directly engaging with customers
• Assist in validating New Product Introduction (NPI) requirements to ensure technical management approves NPI releases
• Collaborate with Project Managers to ensure projects are delivered on time
• Identify and share technical industry-wide trends as needed
• Support the technical management of co-delivery vendors and channel partners
• Manage technical and delivery processes
• Responsible for the internal delivery tool strategy
• Maintain strong relationships with all departments throughout the global Professional Services organization

Manager, PS Service Delivery

General Counsel

• Manage and oversee intellectual property litigation, with an emphasis on defensive matters.
• Develop and implement litigation strategies in coordination with outside counsel.
• Handle all aspects of IP litigation, including discovery, motion practice, trial preparation, and settlement negotiations.
• Manage patent, trademark, and copyright prosecution activities, including maintaining and growing the company’s IP portfolio.
• Oversee responses to office actions, oppositions, and cancellations.
• Advise internal stakeholders on IP enforcement and defense strategies.
• Provide general litigation support for commercial and corporate disputes.
• Collaborate with cross-functional teams on enforcement issues, dispute resolution, and related matters.
• Collaborate with privacy, security, compliance, and commercial legal colleagues to scale support and align risk management on intellectual property and open source matters.

Intellectual Property Counsel

Customer Success Manager

• Maintain monthly recurring revenue for our most valued customers
• Responsible for on-time contract renewals
• Develop strong multi-threaded customer relationships and serve as a trusted advisor
• Analyze health metrics to drive adoption and retention
• Represent the voice of the customer within 8x8

Business Analyst

• Manage data flow from CRM systems into ERP related to Orders and collections
• Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing
• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems
• Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing
• Work with product and technical teams to map usage metrics to billing rules and pricing structures
• Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies
• Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement
• Collaborate with cross-functional teams to refine processes and align them with dynamic business models
• Develop scalable workflows for supporting high-volume, consumption-based transactions
• Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes
• Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services
• Partner with customer support to resolve billing disputes and maintain strong customer relationships
• Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives
• Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems
• Document business requirements, workflows, and system configurations to support ongoing improvements
• Lead UAT testing for projects, with greater focus on scripting functional end to end tests
• Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8
• Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches

Finance Business Analyst, ERP, SaaS Billing Systems, Credit/Collection Systems

DevOps Engineer

• Design, develop and deploy infrastructure automation solutions for 8x8 environments.
• Manage Kubernetes clusters and resources.
• Automate and optimize cloud infrastructure.
• Stay current with the latest trends and best practices in Kubernetes and public cloud.
• Provide best practices, recommendations, and guidance for Public Cloud usage (e.g. AWS)
• Work on automation and implemented continuous integration processes with Terraform, Ansible, ArgoCD and Git.
• Evaluate current development procedures, recommend and implement tools and practices to increase efficiency and repeatability.
• Work closely with other teams and understand the functionality of applications and assist with various automation and configuration tasks.
• Provide support on Incident Response.
• Contribute and maintain documentation ensuring knowledge is shared within the team.

Senior DevOps Engineer, Kubernetes

Performance Marketing

• Architect and manage a comprehensive global paid media strategy, incorporating Paid Search, Social, Affiliate, Content Syndication, and Programmatic channels.
• Lead budget planning, forecasting, and pacing for multimillion-dollar campaigns across regions and buying stages.
• Own paid media daily operational alignment of paid media initiatives with marketing campaigns, ABM programs, and sales activation goals.
• Direct hands-on execution and/or oversight of campaign setup, optimization, and performance across Google Ads, Microsoft Ads, LinkedIn, 6sense, and programmatic platforms.
• Review sites, native ads, content syndication, appointment setting vendors and retargeting.
• Lead a structured test-and-learn roadmap across all channels (A/B, incrementality, landing page variants, etc.) to maximize efficiency and ROI.
• Partner with vendors to define success criteria, ensure accountability, and continuously raise performance standards.
• Lead performance analysis and insights delivery across all channels, ensuring accurate attribution and actionable storytelling.
• Drive media mix modeling and budget reallocation to optimize performance across the funnel.
• Champion use of 6Sense and other intent data to enhance segmentation and targeting across campaigns and channels.
• Act as senior liaison with ABM, Product Marketing, Creative, Web, and Sales teams to ensure campaign assets and journeys align with campaign-specific needs.
• Collaborate with analytics and martech teams to evolve reporting dashboards and integrate new data sources (e.g., Salesforce, GA4, Tableau).
• Partner with SEO and content teams to unify messaging and drive efficiency across paid and organic efforts.
• Mentor junior paid media team members and contribute to talent development across the broader demand generation team.
• Provide strategic guidance to stakeholders on trends, innovations, and emerging channels and present campaign performance and strategic recommendations regularly to senior executives.

Senior Paid Media Manager

Systems Engineer

Design innovative Salesforce Sales and Marketing Cloud solutions to improve Lead-to-Opportunity processes.
Collaborate with Marketing Ops, Sales Ops, and IT to gather and document business requirements.
Act as primary resource for GTM tech stack tools from conception to implementation.
Customize Salesforce with fields, workflows, automations; translate business to technical requirements.
Design and optimize contact lifecycle, lead scoring, routing, and lead management processes across GTM tools.
Analyze and optimize Marketing-to-Lead-to-Opportunity workflows; integrate Lead-to-Opportunity with Quote-to-Cash processes.
Partner with marketing to design, execute, and optimize campaigns; use A/B testing and analytics.
Configure and optimize Salesforce Marketing Cloud and Sales Cloud; implement AI-driven lead scoring.
Build dashboards to track campaign ROI, lead conversion, pipeline health, and QTC efficiency.
Manage end-to-end Salesforce configuration, customization, and integration projects.

Business Systems Analyst – Go-To-Market

Business Operations

• Bridge the gap between 8x8 GCC’s overall strategy and business operations
• Develop and implement strategies to improve efficiency, drive growth, and ensure alignment across areas
• Strategic planning and hands-on execution with GCC senior management and cross-functional teams
• Operational Transformation: define organizational goals, identify performance gaps, advise on closing gaps, predict demand, and lead initiatives
• Cross-Functional Collaboration: work with product, engineering, marketing and other stakeholders to ensure alignment and execution
• Performance Management: monitor KPIs, analyze data, and report on progress
• New Offers Ideation: identify and prioritize high-growth professional services opportunities
• Competitive Analysis: gather intelligence to anticipate offer enhancements
• Financial Acumen: develop integrated business cases considering market opportunity, customer value, and financial impact
• PMO Best Practices: establish and maintain PMO framework and Technical Delivery best practices for project success

Junior Technical Support Engineer – CPaaS

Salesforce Administrator

Senior Integration Engineer

Salesforce Engineer

Statutory Reporting Manager

Salesforce Administrator

Manager, PS Service Delivery

Intellectual Property Counsel

Customer Success Manager

Finance Business Analyst, ERP, SaaS Billing Systems, Credit/Collection Systems

Senior DevOps Engineer, Kubernetes

Senior Paid Media Manager

Business Systems Analyst – Go-To-Market

Senior Manager, Professional Services Strategy and Business Operations