Account Manager

• Discover and manage sales opportunities with all designated Partners in region
• Manage and execution of Partner planning document
• Meet with Partners, participate in joint sales calls to customers
• Assist Partners in broadening their product expertise and sales opportunities
• Train partners on product, processes, and effective sales techniques

National Account Manager

Sales Development Rep

• Build the joint value proposition.
• Co-create the joint value proposition (JVP), GTM messaging, and campaigns with Ignite’s sales leadership and our Channel Account Manager.
• Lead weekly account mapping with Ignite’s AEs and our APAC AEs to surface warm accounts and prioritise the right entry points.
• Plan and run blitz days, prospecting sessions, and roundtable events that activate Ignite’s sales floor.
• Qualify properly. Hand off cleanly.
• Document the Value Map and POV.
• Build real relationships with Ignite’s sellers.

Partner Sales Development Representative

Product Manager

• Drive the platform: Own the strategy, roadmap, and business metrics for the Digital Channels platform across the full 8x8 portfolio, including Contact Center, UC, and Engage
• Productise AI: Identify where AI creates real customer value in digital conversations, define it, and ship it into the portfolio
• Build with AI: We prototype with Claude and Claude Code daily. Validate ideas cheaply with real customers, iterate, and cut what does not land
• Stay close to the customer: Run constant discovery, gather feedback from support and field teams, and turn insight into roadmap decisions you can defend with data
• Navigate complexity: Drive channel compliance and expansion programmes (carrier registration, regional launches, platform policy changes) with the discipline these ecosystems demand
• Lead cross-functionally: Work daily with Product Management peers, Customer Success Managers, Account Managers, Product Marketing, Sales Engineering, and external partners on enablement, deal support, and pricing
• Own your business: Track, report, and take accountability for your numbers: adoption, usage, quality, and the revenue impact of your portfolio

Product Manager, Digital Channels

Revenue Operations

• Lead Revenue Operations at 8x8
• Optimize the go-to-market engine
• Champion AI and automation across RevOps
• Partner with Sales Leadership on strategy and planning
• Evaluate and manage the RevOps tech stack
• Build dashboards for sales visibility
• Lead sales and channel enablement programs
• Collaborate with cross-functional teams for effective planning and strategy
• Develop and coach the RevOps team

VP, Revenue Operations

Marketing

• Own the TSD marketing relationship and activation program — including monthly themed content, digital rooms, quarterly contests, and sponsorship activation plans tied to measurable pipeline outcomes
• Design and deliver quarterly SPIFs and ongoing Reseller Partner Program communications to keep NA partners informed, incentivized, and engaged
• Run the monthly partner newsletter and support PAYG launch readiness communications
• Support 8x8's presence at Channel Partners Expo — the premier NA channel event — to build partner preference, deepen existing relationships, and increase 8x8 mindshare across the NA partner community
• Support the NA Partner Roadshow execution, including logistics, partner outreach, and follow-up coordination
• Track partner engagement metrics (newsletter open rates, SPIF participation, webinar attendance) and report on performance quarterly
• Collaborate with Channel Account Managers (CAMs) to ensure communications and program activations are aligned to top partner priorities
• Manage MDF-funded demand programs in coordination with partner ops, tracking utilization and pipeline outcomes
• Support other partner marketing projects and global initiatives as required

Channel Marketing Coordinator – Partner Engagement, Activation

• Identify and generate sales opportunities through inbound and outbound calling activities
• Meet/exceed Sales Accepted and Sales Qualified Leads (SAL&SQL) goals on a monthly basis
• Qualify inbound prospects to the correct agreed upon criteria with the sales organization
• Outbound prospecting to drive opportunities with named accounts

Sales Development Representative

• Build the joint value proposition.
• Co-create the joint value proposition (JVP), GTM messaging, and campaigns with Ignite’s sales leadership and our Channel Account Manager.
• Run the partner motion.
• Plan and run blitz days, prospecting sessions, and roundtable events.
• Document the Value Map and POV.
• Be the face of 8x8 inside Ignite.

Partner SDR

• identify and generate sales opportunities through inbound and outbound calling activities
• maintain a thorough understanding of 8x8's offerings, industry knowledge, customers' pain points, and needs
• qualify inbound prospects to the correct agreed upon criteria with the sales organization
• meet/exceed Sales Accepted and Sales Qualified Leads (SAL&SQL) goals on a monthly basis
• outbound prospecting to drive opportunities with named accounts
• host hand-off calls/video meetings involving prospects, Account Executives, Solution Consultants

• Achieve and exceed individual monthly set quotas
• Execute best sales practices and techniques as provided by management
• Average 60 phone calls per day
• Develop and manage relationships within our SMB market segment (100-500 employee based companies) to create satisfied, reference-able, and referring customers
• Achieve up-sell goals through educating customers on the value of our suite of applications and services
• Forecast sales activity and revenue achievement using Salesforce.com
• Demonstrate our products via the Web

Commercial Account Manager

Full-stack Engineer

• Collect project requirements from customers through remote interviews.
• Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required.
• Design and prototyping software development projects as required and be responsible for the quality of work produced.
• Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW.
• Present 8x8 services and customized solutions to customers, including executives and end-users.
• Meet or exceed P&L goals for professional services.
• Configuring systems that we have in 8x8, integration with scripting in PHP and Python.