Sales

• Own North America revenue performance across new business and account management
• Build and lead a best-in-class Enterprise and Commercial sales organisation
• Partner closely with the CRO to redefine go-to-market strategy in North America
• Drive predictable pipeline, forecasting discipline, and consistent target over-achievement
• Personally engage in high-value, complex enterprise deals
• Attract, develop, and retain top sales leadership talent
• Set the pace, raise the bar, and create a team people want to win with

VP of Sales – North America

Account Executive

• Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment.
• Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers.
• Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close.
• Position 8x8’s CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI.
• Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives.
• Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions.
• Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region.

Account Executive, Commercial

Financial Planning and Analysis

• Improve overall quality of data inputs by working with upstream process owners
• Coordinate and optimize cooperation among teams
• Deliver value-creating insights into the effectiveness of incentive programs
• Scale financial systems, analytics, and planning capabilities
• Build financial models and improve existing models
• Support operational leadership on capital allocation
• Leverage operational and financial data for meaningful analysis
• Measure ROI and optimize incentives
• Develop frameworks and analytics for strategic decisions
• Drive projects that operationalize insights
• Support the broader finance organization with mentorship and skills transfer

Senior Director, Strategic Finance – Incentive Performance

Technical Program Manager

• Create detailed project plans with clear timelines and milestones by collaborating with Engineering, Product, Operations, and external stakeholders.
• Lead the execution of cross-functional projects, ensuring alignment between multiple teams, including Engineering, Operations, Product, and external partners.
• Act as the primary point of contact for project-related matters, ensuring all stakeholders, including non-technical teams, have a clear understanding of project progress and any roadblocks.
• Provide clear, concise, and accurate project reports to stakeholders and management.
• Guard against scope creep by maintaining a well-documented and agreed-upon project scope.

Technical Programme Manager

Account Manager

• Discover and manage sales opportunities with all designated Partners in region, providing accurate and updated sales funnel with current status
• Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements, in Salesforce
• Manage and execution of Partner planning document
• Develop territory plan, including documenting recruiting strategy
• Meet with Partners, participate in joint sales calls to customers and assist the Partner in closing opportunities
• An in-depth knowledge of the features and benefits and requirements of all Alliances routes to market and the ability to articulate it to Partners along with the value proposition
• Assist Partners in broadening their product expertise and sales opportunities, striving for growth from all associated selling resources
• Train partners on product, processes, and effective sales techniques
• Escalate any pricing, SLA or other issues as needed
• Coordinate Partner access to Sales Engineering, Field Marketing and overlay resources as appropriate
• Disseminate all communications and announcements
• Coordinate local Partner participation in events and training
• Drive product and promotions and programs
• Read all communications and maintaining a high level of knowledge on all products, programs and promotions
• Recruitment of partners in territory into partner program

Channel Account Manager

Systems Engineer

• Lead the design, configuration, and continuous improvement of Salesforce Service Cloud for global customer operations
• Serve as the functional and strategic owner of Service Cloud capabilities — including Case Management, Entitlements, Knowledge, CTI, Omni-Channel, and more
• Translate complex business requirements into scalable, best-practice Salesforce solutions
• Drive the development of advanced case routing, SLA automation, and escalation workflows
• Optimize and expand self-service, knowledge base, and community support channels
• Champion the use of Einstein features, including bots, recommendations, and analytics for smarter service delivery
• Collaborate with Product, Engineering, Customer Care, and IT to ensure roadmap alignment and delivery
• Act as a lead analyst and mentor to junior BSAs and support team members
• Develop and maintain dashboards, health checks, and KPI reports to track performance and outcomes
• Support and contribute to omnichannel service strategies (chat, phone, email, social)
• Evaluate and implement 3rd party solutions and Salesforce managed packages to extend platform functionality
• Own change management, documentation, testing, and training to support end-user adoption
• Stay ahead of Salesforce platform innovations and drive proof of concepts (POCs) to evaluate potential impact

Senior Business Systems Analyst

• Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures
• Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscrpts etc..
• Collaborate with cross-functional teams to identify and document business requirements
• Design and develop comprehensive Salesforce solutions that address complex business challenges
• Manage end-to-end Salesforce configuration, customization, and integration projects
• Conduct thorough gap analysis and develop innovative solutions to meet business needs
• Create and maintain technical documentation, process flows, and system diagrams
• Develop and deliver training materials and conduct training sessions for users
• Monitor system performance and recommend continuous improvement strategies
• Build POCs and demonstrate to stakeholders the new salesforce feature releases
• Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to
• Map Business requirements to Salesforce standard OOTB features
• Identify recurring issues that will drive system improvements and maintain run book
• Work collaboratively and closely with Onshore and Offshore Developers during the execution phase

Senior Business Systems Analyst – Sales, CPQ

Human Resources

• Provide regional guidance on employee relations issues, including disciplinary, grievance, absence, and performance management.
• Manage HR investigations, coordinating with legal and functional HRBPs as necessary.
• Ensure HR policies and practices comply with US and Canada employment law.
• Act as a trusted advisor, providing timely resolution to employment matters.
• Support key HR processes such as onboarding, offboarding, benefits enrollment, leaves of absence, and HRIS data management.
• Collaborate with HR Operations teams and Centres of Excellence for effective service delivery.
• Identify and support process improvements, leveraging technology and AI solutions.
• Own and maintain U.S. and Canada employee handbooks, including updates, annual refreshes, and policy governance.
• Manage global immigration support for visa-holding employees, including tracking timelines, coordinating documentation, and partnering with external immigration counsel and internal stakeholders.
• Provide HR support for audit and compliance requests (e.g., SOX, SOC 2, and related evidence/data requirements).
• Support strategic HRBPs and regional leadership by providing tactical insights and operational execution.

Regional HR Business Partner – Americas, Programs

Commercial Account Executive, CCaaS

Solutions Engineer

• Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
• Collect project requirements from customers through remote interviews
• Create SOWs, including cost estimates, based on customer requirements
• Work with development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
• Design and prototyping software development projects as required and be responsible for the quality of work produced
• Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals for professional services