Sales Development Rep

• identify and generate sales opportunities through inbound and outbound calling activities
• maintain a thorough understanding of 8x8's offerings, industry knowledge, customers' pain points, and needs
• qualify inbound prospects to the correct agreed upon criteria with the sales organization
• meet/exceed Sales Accepted and Sales Qualified Leads (SAL&SQL) goals on a monthly basis
• outbound prospecting to drive opportunities with named accounts
• host hand-off calls/video meetings involving prospects, Account Executives, Solution Consultants

Account Manager

• Achieve and exceed individual monthly set quotas
• Execute best sales practices and techniques as provided by management
• Average 60 phone calls per day
• Develop and manage relationships within our SMB market segment (100-500 employee based companies) to create satisfied, reference-able, and referring customers
• Achieve up-sell goals through educating customers on the value of our suite of applications and services
• Forecast sales activity and revenue achievement using Salesforce.com
• Demonstrate our products via the Web

Commercial Account Manager

Full-stack Engineer

• Collect project requirements from customers through remote interviews.
• Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required.
• Design and prototyping software development projects as required and be responsible for the quality of work produced.
• Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW.
• Present 8x8 services and customized solutions to customers, including executives and end-users.
• Meet or exceed P&L goals for professional services.
• Configuring systems that we have in 8x8, integration with scripting in PHP and Python.

Professional Services Software Engineer

Engineer

• Engineering for scale — customer & partner systems
• Design and deliver world-class experiences for customers and partners — quote-to-cash flows, self-service portals, order management UIs — systems that are reliable, fast, and built to scale
• Own delivery end-to-end: API design, business logic, integration layer, and UI — you don't hand off, you ship
• Think in outcomes: a partner portal that converts, an order flow that needs zero manual intervention, a customer journey that doesn't break
• Frontend — React, Angular, MFE
• Build production-grade UIs in React or Angular — real apps that ship and scale, not prototypes
• Design and implement Micro Frontend (MFE) architectures using module federation — independently deployable micro-apps that compose cleanly across platforms
• Build and maintain shared component libraries and design systems that span multiple frontend surfaces
• Develop Lightning Web Components (LWC) within Salesforce when the platform is the right home for the UI
• Backend & integrations — including Salesforce
• Build and extend backend services in Java, Python, Node, or whatever the problem calls for — you pick the right tool, not the familiar one
• Design REST/SOAP API integrations across Salesforce, billing platforms, ERP, portals, and data warehouses — own the data flow end-to-end
• Apply Salesforce platform knowledge (Apex, OmniStudio, CPQ) to own the business logic layer where Salesforce is the system of record
• Debug integration failures across the full stack — frontend calls, middleware, Salesforce callouts, and downstream service logs
• Collaborate and elevate
• Translate messy business requirements into clean, scalable technical solutions — partner with BAs, architects, and stakeholders
• Conduct code reviews and mentor peer developers — raise the bar just by being in the room
• Document what you build so the next engineer isn't starting from zero
• Ship with quality
• Own unit, integration, and regression testing across frontend, backend, and Salesforce surfaces
• Support CI/CD deployments using Git, Copado, Jenkins, or equivalent tooling
• Triage and resolve post-deployment issues without waiting to be asked

Senior Engineer – BizApps

Human Resources

• Develop and execute People strategies that support the organization's overall business objectives
• Act as a trusted advisor to business leaders
• Focus on building organizational effectiveness, improving performance management, and driving productivity
• Oversee the talent management strategy
• Serve as a consultant to leadership on culture transformation and workforce planning initiatives
• Utilize AI to inform and analyze data to create people strategies

HR Business Partner

Backend Engineer

• Lead the architecture, management, and optimization of Oracle 19c RAC, MySQL 8, and PostgreSQL database systems across on-premises, AWS, and OCI cloud environments.
• Define and drive database standards, best practices, and operational runbooks across the organization.
• Own database upgrade and migration strategies for Oracle and MySQL, ensuring minimal downtime and risk mitigation across all environments.
• Lead advanced database troubleshooting, root cause analysis, and performance engineering across Oracle, MySQL, PostgreSQL, HAProxy, and Keepalived.
• Architect and maintain database replication topologies including master-slave, master-master, and cross-region configurations for disaster recovery.
• Design and implement automation for database provisioning, patching, scaling, and failover using Python, Terraform, and Ansible.
• Own backup and recovery strategy using RMAN, mysqldump, pg_dump, and point-in-time recovery, ensuring RPO/RTO targets are met and regularly tested.
• Implement and maintain database observability including monitoring, alerting, dashboards, and capacity forecasting using Grafana, CloudWatch, or equivalent platforms.
• Collaborate with application development teams on schema design, query optimization, indexing strategies, and capacity planning.
• Mentor and guide junior database engineers, conducting code and architecture reviews.
• Participate in on-call rotations as a senior escalation point for critical database incidents.
• Evaluate emerging database technologies and make recommendations for adoption where appropriate.

Senior Database Engineer

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Database Engineer

Content Marketing Manager

• Lead the partner content audit and establish a governance framework with defined ownership and a quarterly review cadence
• Build and maintain the central NA partner content hub, ensuring assets are current, discoverable, and organized by partner journey stage
• Develop co-branded campaign kits, MDF-eligible assets, and co-marketing playbooks that partners can deploy without heavy lift
• Establish and run a repeatable channel launch process for new product releases — ensuring partners are armed with updated messaging, pitch decks, one-pagers, and sales tools ahead of every launch
• Provide bespoke marketing support for up to 6 named top NA partners, working in close coordination with 2–3 CAMs
• Track content usage and adoption via the partner portal (Highspot/PartnerXchange) and report on engagement quarterly
• Collaborate with Product Marketing to ensure partner-facing content reflects current positioning, messaging, and competitive differentiation
• Support the broader partner marketing team on campaigns and global content initiatives as required

Channel Marketing Specialist – Content, Partner Enablement

Marketing

• Develop and implement channel marketing strategies
• Collaborate with partners for activation campaigns
• Analyze marketing performance metrics
• Manage partner relationships effectively

Channel Marketing Specialist – Partner Engagement, Activation

Product Manager

• Own the product roadmap for ERP, Billing & Core Finance Platforms
• Drive billing accuracy initiatives
• Partner with Billing/O2C functional specialist and ERP functional analyst
• Define and track KPIs for billing and revenue platforms
• Drive monetization agility across pricing models and RevRec systems
• Support tax automation extension

• Pipeline creation business planning, campaigns, joint partner events, prospecting with partners.
• Ongoing Partner Support establish and maintain strong relationships with regional partner representatives.
• Identifies partner prospects in region.
• Identifies industry events to utilize for recruiting efforts in region.
• Develop Partner business plans for sales and marketing activities and reviewed quarterly.
• Manages recruitment process of prospects.
• Negotiates partner contracts.
• Develops business plans with partners to ensure appropriate resources for successfully meeting sales goals.
• Coordinates introduction of appropriate 8x8 departments to new partners.
• Coordinates certification process with new partners and insures timely completion.
• Ensures necessary 8x8 resources are available and known to partners in region.
• Monitors progress of new partners for a period no less than 12 months.
• Evaluate partner performance in the region and provide assistance to partners that are under-performing or develop a recruiting plan to address any issues.

Associate Channel Account Manager

• Lead Global Inbound Strategy: Build and execute the roadmap for paid acquisition, inbound engagement, email nurture, and webinar programs to drive marketing-sourced pipeline.
• Own Performance Marketing: Manage global paid media channels (search, social, display, retargeting, and programmatic) with an always-on optimization mindset.
• Fuel Inbound Engagement: Develop full-funnel engagement programs that turn inbound leads into high-value opportunities.
• Scale Lifecycle Marketing: Own the email strategy — from acquisition to nurture to reactivation - ensuring every message drives action for New Business and Install Base.
• Champion Webinars as Demand Drivers: Partner with content and product teams to create high-impact webinar experiences that educate and convert.
• Data, Insights & Optimization: Track KPIs across channels, analyze conversion paths, and test new levers for growth with a clear eye on ROI and CAC efficiency.
• Team Leadership: Lead a small but mighty team of channel specialists, fostering a culture of innovation, accountability, and impact.

8x8

SDR