Vice President

• Responsible for accountability for a full region and major accounts
• Lead and negotiate contracts
• Grow the business by increasing revenue from existing and new clients
• Provide exceptional client experience through attentive account management
• Maintain records of business development activities and client interactions
• Monitor specific broadband/energy industry trends and competitor activities
• Partner with clients to define and achieve strategic objectives
• Maintain continuous engagement with strategic or high-value clients

Client Vice President

• Manage, implement, and measure marketing initiatives that drive in-store new applications and account acquisitions
• Collaborate with Lifecycle Leader to execute PLCC lifecycle campaigns
• Lead in-store acquisition testing and measurement in partnership with Analytics
• Partner with Lifecycle, Loyalty, Digital, and Field teams for acquisition enhancements
• Maintain campaign tracking and results documentation across Acquisition and Lifecycle

AVP, Acquisitions and Engagement Manager

• Manage a portfolio of complex Special Asset relationships while maintaining strong credit quality and regulatory compliance.
• Analyze financial statements, cash flow, and collateral to evaluate new credit requests, renewals, and loan modifications.
• Partner with Relationship Managers and Special Asset Officers to develop credit strategies and deliver exceptional client service.
• Monitor portfolio performance, repayment trends, and financial reporting to proactively identify and mitigate risk.
• Coordinate the loan renewal process and collaborate with internal partners to deliver timely credit decisions.
• Identify opportunities to introduce clients to additional banking solutions, including Treasury Management, Wealth Management, Capital Markets, and other specialized services.
• Support due diligence activities for newly transferred relationships and present complex credit recommendations through the loan approval process.

Special Assets Group Portfolio Manager – Senior Vice President

• Develop and execute the strategic account plan for national and multi-site customers, aligned with corporate revenue, margin, profitability, and market expansion goals.
• Lead TEG’s customer segmentation strategy within the strategic account segment, identifying growth opportunities, share-of-wallet gains, whitespace, and long-range revenue potential.
• Build and expand TEG’s consumables business, including Direct & Indirect EPS and V/A products, then leverage those relationships to establish new, used, and rental test & measurement engagements.
• Maintain a disciplined target-account strategy through CRM and ERP systems, ensuring accurate opportunity tracking, forecasting, and executive visibility.
• Lead, coach, and develop a team of National Account Directors, creating a culture of accountability, collaboration, business acumen, and customer-centric execution.
• Set clear expectations, inspect performance against goals, and support the team in building high-quality strategic account plans and customer business reviews.
• Develop leadership capability and succession depth within the team through coaching, feedback, and effective performance management.
• Build trusted advisor relationships with senior decision-makers, C-suite stakeholders, technical influencers, procurement leaders, and operational contacts across strategic accounts.
• Prepare and deliver executive-level presentations, strategic business reviews, and roadmap discussions that clearly articulate the TEG value proposition in Alliance, PreCon, T&M, consumables, VMI, chemicals management, manufacturing flow, and related solutions.
• Negotiate complex agreements, pricing structures, and account programs in partnership with Legal, Finance, Sales, Operations, Customer Service, Accounting, Business Intelligence, and other internal partners.
• Analyze market trends, competitive positioning, customer feedback, and performance data to recommend growth strategies and improve account profitability.
• Establish and monitor key performance indicators for revenue growth, margin improvement, pipeline development, account penetration, customer satisfaction, and sales effectiveness.
• Provide regular reporting and updates to senior leadership on strategic account performance, business risks, pipeline health, and growth initiatives.
• Partner with product management, sales leadership, marketing, supply chain, operations, finance, supplier partners, and field teams to deliver integrated customer solutions.
• Promote alignment across a matrixed organization and ensure consistent execution of account plans, customer commitments, pricing strategies, and service expectations.
• Maintain direct and indirect responsibility for product quality by supporting quality-focused processes, customer requirements, and timely issue resolution.
• Perform other duties as assigned.

VP – Strategic Accounts

• Own and lead enterprise-wide capacity planning and forecasting across Servicing, Collections, Recovery, and Complaints, ensuring consistent planning standards, definitions, and governance
• Modernize and simplify the current delivery model through process re-design, automation, tooling, and scalable operating rhythms (weekly/monthly/quarterly planning cadences)
• Transition from deterministic forecasts to probabilistic forecasts and scenario planning that incorporate macroeconomic drivers, real-time operational signals, and risk ranges
• Build a recommendation-driven planning model that produces clear actions (e.g., staffing changes, cross-functional redeployment, vendor/augmented staffing, overtime, training throughput adjustments) with quantified impacts and confidence ranges
• Establish an enterprise framework for cross-functional resource movement, including skill segmentation, cross-training strategy, proficiency curves, and surge playbooks across lines of business
• Develop capacity strategies leveraging augmented staffing (BPO/partners/temporary staffing) and flexible labor models to address demand volatility while optimizing cost and performance
• Link capacity decisions to KPI optimization across servicing and collections/recovery outcomes (e.g., ASA/abandon, AHT/productivity, quality, complaint cycle time, contact effectiveness, roll rates, cure rates, recovery income), balancing service, compliance, and cost-to-serve
• Deliver executive-level analyses, decision packages, and “walk-throughs” that quantify strategic tradeoffs across service levels, operational risk, customer experience, and financial outcomes
• Partner with Finance to translate operational capacity plans into financial outcomes and ensure capacity strategies align to budgets, productivity commitments, and investment roadmaps
• Define and operationalize the roadmap for AI-enabled capacity planning, including opportunities for AI to automate planning steps, enhance accuracy, and improve recommendations
• Quantify and incorporate the anticipated impact of automation and AI agents on work volumes, handling time, throughput, and skill requirements—integrating adoption curves and operational readiness constraints
• Establish performance management and continuous improvement routines, including forecast accuracy, capacity utilization, productivity drivers, and plan vs. actual tracking
• Lead, coach, and develop a high-performing enterprise team; build strong cross-functional partnerships with Operations, Complaints leadership, HR, Finance, Analytics, Risk, Compliance, and Technology
• Perform other duties and/or special projects as assigned

VP, Enterprise Capacity Planning, Forecasting

• Develop and execute corporate strategic accounts strategy
• Shape long-term strategic vision for segment
• Drive a cohesive approach across GPOs, IDNs, and strategic customer segments
• Improve operational effectiveness and establish best practices
• Build and lead a scalable Strategic Accounts sales organization

Vice President, National Strategic Accounts

• Directs the creation of multiple projects of work and manages their alignment to business goals through the creation of comprehensive rolling 3-5 year master market strategic plans for the branch and ATM network in assigned markets.
• Analyze the network holistically and translate overall needs into specific, individual site actions.
• Identify and evaluate opportunities to open, relocate, close, and re-format physical distribution points through a combination of desktop GIS analysis and fieldwork.
• Monitor trends in the market and industry to develop plans to proactively address them and incorporate future requirements through changes to the network.
• Consider real estate constraints to assure that plans are flexible and actionable.
• Engage business, analytical, and execution partners to create and implement strategic plans.
• Serve as the champion for created plans through presentation and advocacy with field leadership and partners.
• Lead the identification and drive resolution of issues, including those outside established projects of work with stakeholders to ensure project scope definition.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.
• Manage projects from conception to completion including development of specifications, timelines, production of analysis, and delivery of results.
• Works with a large amount of independence.
• Meets business objectives and develops project plans that include coordinating and monitoring the efforts of internal and external partners in the production and delivery of analyses.
• Collaborate and develop influential relationships with leadership, peers, and partners to specify project requirements and deliver innovative solutions.
• Directly affect the business by influencing strategic decisions through provided services.
• Directs the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Up to 40% travel for field research and in-person meetings.

Distribution Strategy Market Planner, SVP

• Coordinate and communicate with Westfield Specialty leadership to understand the key drivers and strategies that are critical to success.
• Collaborate to identify opportunities utilizing segmentation, cross sell and other distribution management tools.
• Be recognized as a resource to establish and implement distribution strategies with agents within the region.
• Engage outside groups to develop targeted distribution opportunities.
• Leverage organizations strength and communication to new distributor appointments and identified opportunities.
• Learn & provide exceptional knowledge of product and appetite while also demonstrating outstanding knowledge of competitors' products.
• Schedule and run agency visits with distribution partners to drive production & profitability results.
• Collaborate with Underwriting on account pipeline development, book roll opportunities and key relationships to proactively manage the sales process.
• Conduct regular territory reviews with Underwriting with focus on new business, renewal business and profitability performance to plan.
• Assist in development & understanding of competitors’ products & pricing strategies in marketplace while also providing "street level" feedback.
• Develop annual agency/broker business plans with select partners and hold accountable through various metrics (submissions, premium commitment, pipeline, etc.).
• Differentiate distribution support based on agency assessments, including driving production with relationships with aggressive growth potential, while also helping to maintain relationships with larger, more-tenured books of business.
• Be recognized as a lead resource with respect to more local and regional marketplace dynamics and knowledge of the relationships with distribution.
• Viewed as a proficient consultant helping BUs understand distribution and align resources to optimize channel results.
• Exhibit knowledge of the market drivers that impact each category of distributors and connect these relationships internally with appropriate BUs.
• Lead efforts to gather and maintain competitor intelligence on key national and regional competitors.

Vice President, Distribution

• Establish a patient-centric leadership approach.
• Develop a strong administrative leadership team.
• Collaborate with Medical Director to create strategic plans.
• Facilitate communication across departments.
• Define processes to report quality and financial outcomes.
• Monitor employee performance and ensure timely communication of goals.

Vice President, Specialty Care Services – Central Region

• Serve as an expert independent contributor and site owner for the firm's intranet and extranet properties
• Ensure digital touchpoints remain stable, secure, performant, and continuously evolving
• Manage debugging, programming enhancements, and developing new modules and features
• Lead complex projects from intake through release
• Collaborate with Design, Content, and Branding teams to translate requirements into maintainable web experiences
• Implement best practices around code quality and site reliability

Vice President, Website Engineer

• Own and evolve the global Consumer Solutions strategy, including where TransUnion plays, how the business wins, and how the portfolio should evolve over a 3–5 year horizon.
• Establish the enterprise point of view on AI in Consumer, including how generative AI, Machine Learning, and automation can reshape products, economics, and operating models.
• Govern capital allocation and investment prioritization across the Consumer portfolio, including build, buy, partner decisions, M&A theses, portfolio rationalization, and major program trade-offs.
• Partner closely with Product and Technology leaders to shape multi-year roadmaps, identify whitespace opportunities, and ensure strategy is tightly connected to product and go-to-market execution.
• Lead the Business Operations function for Global Consumer Solutions, including Chief of Staff support to the EVP, pricing, vendor management, and planning.
• Build the operating cadence and management system that drives execution, accountability, decision-making, and alignment across Global Consumer Solutions.
• Translate strategy into financial targets, operating plans, and performance management routines in partnership with Finance and regional General Managers.
• Lead market, competitive, consumer, and regulatory intelligence as a strategic capability to inform enterprise decisions and identify emerging opportunities.
• Represent TransUnion externally with key partners, industry analysts, and select regulatory and customer audiences as a senior voice for the Consumer business.
• Build, develop, and retain a high-performing team of strategy and business operations leaders, serving as a talent magnet and leader of leaders.

Vice President, Global Consumer Solutions Strategy

• Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy
• Setting and leading deployment of long-term operating plans to achieve key business objectives
• Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement
• Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently
• Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives
• Identifying and addressing any barriers to adoption or usage of Alight’s product and services
• Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users
• Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty
• Providing insights and feedback to drive product improvements and enhancements
• Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function
• Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn
• Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services
• Developing and implementing strategies to drive customer retention, expansion, and renewal.

Vice President, Client Management

• Sitting on leadership of both franchise and commercial teams
• Leading a team of driven professionals who have experience in driving top line results via influence and collaboration
• Driving projects and initiatives that will have impact across the business
• Helping to ideate the future of Hyatt’s franchise business model and programming
• Proactively identify and address opportunities within the portfolio
• Develop and implement commercials plans to improve share and revenue for hotels
• Conduct ad hoc consultations and follows up with assessments and action plans
• Provide in-depth analyses across multiple data sources to address hotel performance, opportunities, diagnose major problems and identify & act on solutions
• Define and supervise key metrics for the success and health of the portfolio
• Adaptability to shifting priorities and championing change in the work environment when appropriate

AVP, Commercial Performance – Franchise

• Reporting to the SVP, this role will lead the strategy and execution across our ecosystem of ISV partners
• Lead a centralized team focused on building and maintaining relationships with existing and prospective ISV partners
• Set partner engagement and integration priorities, align cross-functional stakeholders, and establish a scalable operating model
• Track and report performance and establish KPIs
• Source, assess, and prioritize new partnership opportunities

VP, ISV – Partner Solutions

• Drive day-to-day operations of the Virgin Red credit program and its related technologies
• Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Digital sales platform
• Develop creative solutions to support business strategy or resolve issues
• Drive and support technology development initiatives leveraging Agile processes
• Maintain and communicate project status, milestones, and critical issues with stakeholders
• Participate in on-call rotation for Synchrony production issues that impact partners and cardholders

AVP – Technology

• focus on developing new business opportunities by offering Bank’s industry specific banking services and products to the Community Association Industry
• develop new business opportunities while servicing existing clients
• cold calling, establishing new business opportunities, providing sales presentations
• attending industry trade show events, marketing to prospects via phone/email/in-person visits
• following-up with existing clients on customer service items
• perform light administrative tasks
• promote and educate existing clients and future clients on products and services offered through the Bank
• 75% travel mostly throughout an assigned territory
• additional traveling throughout the country to annual conferences and training segments
• support the director in meeting deposit and lending goals
• grow existing client relationships and cross-sell products and services
• identify and cold call on prospective clients to develop new relationships
• attend industry events including exhibiting at trade shows, attending luncheons
• be an active member of the local Community Association Institute (CAI) Chapter
• attend association board meetings
• communicate banking services via email, letters, demonstrations, presentations and conversations
• liaison between the operations team and clients as needed
• ensure clients are receiving necessary service levels and troubleshoot issues and/or concerns
• work closely with the manager and periodically review key performance indicators
• prepare and submit new client forms and update existing client forms
• participate in remote training and attend remote sales meetings
• work efficiently from their home office and car while meeting with clients

Vice President, Association Banking

• Lead and drive business KPI design and measurements
• Improve accuracy and recommend investment optimization opportunities for Health & Wellness
• Observe Health & Wellness growth opportunities, initiate and develop analytical framework to support business cases
• Partner closely with Health & Wellness Consumer Marketing team to design cardholder lifecycle campaigns
• Provide guidance, support, and supervise offshore and COE team members
• Present complex analytical information to all levels of audiences in a clear and concise manner

AVP, Health & Wellness Consumer Analytics

• Management of the Funding Stack You will design and guide Achieve's funding stack as a highly diversified asset portfolio.
• Drive the AI-Enabled Capital Allocation Engine Partner with our technology team to transform legacy funding processes to a dynamic, automated Capital Allocation Engine.
• Build Improved Data & Analytics Foundation Position Achieve as the most transparent, frictionless, and data-forward platform for institutional investors in the consumer finance industry.
• Drive Cross-Functional Engagement Model Improve organizational collaboration between the Capital Markets team and the rest of Achieve.
• Formulate and Expand Product Capabilities Lead the strategic formulation and capital design of Achieve’s expanding product suite, driving growth into new asset classes.

VP, Capital Markets

• Responsible for overall leadership, strategy, and performance of the business unit
• Full accountability for profit and loss (P&L), operational execution, and market growth
• Lead cross-functional teams across sales, operations, product management, finance, and HR
• Shape market strategy, develop talent, and ensure alignment with corporate strategy

VP and General Manager – Residential and Industrial

• Work closely with the EVP, Head of Corporate Development & Strategy to manage diverse projects
• Collaborate on business planning and analysis with operating divisions
• Supervise A+E Labs and support the innovation agenda
• Collect operating updates and draft Board correspondence
• Mentor and provide quality control to the CDS team; lead by practical example

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