Vice President, Client Management

Alight Solutions

Vice President of Client Management leading a high-performing team to drive client success at Alight. Developing strategies and fostering strong relationships with key stakeholders.

Posted 7/15/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $200,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and account relationship management, with a strong focus on customer retention, satisfaction, and driving product improvements. Proven ability to lead high-performing teams and develop strategic plans that align with business objectives.

Highest-signal resume keywords

Client ManagementLeadership ExperienceAnalytical SkillsCustomer Retention StrategiesAbsence Management Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementData AnalysisPerformance Metrics DevelopmentStrategic PlanningOperational Effectiveness

Soft Skills

LeadershipCommunicationInterpersonal SkillsSolution-Oriented MindsetChange Leadership

Industry Keywords

Customer SuccessStakeholder ManagementUpsellingCross-SellingContinuous Improvement

About the role

Key responsibilities & impact

Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy
Setting and leading deployment of long-term operating plans to achieve key business objectives
Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement
Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently
Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives
Identifying and addressing any barriers to adoption or usage of Alight’s product and services
Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users
Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty
Providing insights and feedback to drive product improvements and enhancements
Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function
Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn
Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services
Developing and implementing strategies to drive customer retention, expansion, and renewal.

Requirements

What you’ll need

8-10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role
Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios
Have experience in Absence Management services and related business operations
Display excellent leadership, communication, and interpersonal skills
Have excellent analytical skills with the ability to translate data into actionable insights
Be a strategic thinker with the ability to develop and execute plans to achieve Alight objectives
Demonstrate passion for customer service and commitment to delivering exceptional customer experiences
Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness
Display advanced solution-oriented mindset and change leadership capabilities
Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities