Vice President

• Collaborate with health system clients on complex assignments
• Assess performance of ambulatory revenue cycle operations
• Build relationships with clients
• Identify opportunities for financial and operational enhancement
• Implement product and service suite with clients
• Partner with technology teams to drive operational outcomes
• Analyze business metrics trends and client feedback

Senior Vice President, Ambulatory RCM – Northeast

• Support Agile Scrum Teams through critical dependency commitments and Program Risk mitigation/closure
• Strong communication, analytical, tactical and technical skill set used to drive requirements, testing and production validation
• Develop, maintain, and ensure compliance of application release management, outage management and change processes and standards
• Assist in managing the Program Increment (PI) planning process including the management of Agile ceremonies, support ART backlog refinement/prioritization and coordinate planning with other ARTs
• Lead end-to-end cloud migration projects, including assessment, planning, migration, and post-migration support
• Collaborate with cross-functional teams such as Infrastructure, Security, Application Owners, and Compliance to ensure smooth migration processes
• Ensure adherence to financial sector regulatory requirements, security policies, and compliance standards during migration activities
• Provide technical guidance and training to teams on cloud platforms and migration tools.

VP, Cloud Agile Lead

• Define the long-term strategic roadmap for enterprise platforms
• Spearhead our shift toward AI-first principles
• Own the vision, lifecycle, and roadmap for core platforms
• Implement best-in-class platform engineering practices
• Partner deeply with CIOs and engineering teams
• Collaborate with enterprise architecture functions
• Establish and monitor clear KPIs and maturity metrics
• Prioritize platform investments and portfolio via value-based roadmaps
• Drive AI-first principles into platforms

VP, Enterprise Platform Strategy – Activation

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption
• Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory)

AVP, Change Management

• Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
• Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
• Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
• Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
• Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
• Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
• Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
• Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
• Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
• Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
• Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption

• Identify, cultivate and solicit prospects capable of making major gifts to Connecticut Children’s, with focus on foundation and grant opportunities.
• Develop and maintain a portfolio of 150-175 high-quality, long-term relationships with past and potential donors that maximize their capacity to provide financial support to Connecticut Children’s.
• Focus on developing long-term relationships with donors and prospects through personal contact and close coordination with Connecticut Children’s Medical Center faculty, staff, volunteers as well as Foundation colleagues as needed.
• Achieve annual activity and outcome goals, including set number of personal visits, major gift proposals submitted, major gifts closed and dollars raised.
• Collaborate with Connecticut Children’s staff and faculty to inform them about funding opportunities; advise them on effective foundation relations processes; discuss strategies: and encourage them to pursue the appropriate opportunities.
• Engage and support selected Board Members, Executive Management Team members and Faculty leaders in developing donor relationships so that every donor has at least one personal relationship with a member of the Connecticut Children’s leadership family.
• Use personal contact and donor research to identify and analyze both the capacity and inclination of these relationships to provide financial support and determine areas of interest that would inspire them to make major gifts to Connecticut Children’s.
• Keep detailed records of the strategies, steps and progress of every relationship using the Salesforce database.
• Act as Foundation liaison to volunteer leadership groups, departments and programs.
• Write correspondence, proposals, briefings and submit them according to agreed upon time lines. Establish and achieve specific goals for visitation and solicitation.
• Facilitate appropriate acknowledgement, recognition and stewardship of gift commitments.
• Actively participate and engage in a variety of cultivation, solicitation and recognition events as appropriate.

Associate Vice President, Development

• This position is responsible and accountable for developing and implementing national/international strategies related to a line of business, product, program or function.
• Leads multiple functions within the line of business with national and enterprise scope and influence.
• Builds and maintains strong partnerships to drive business results.
• Develops and directs strategies and business plans for product development/ enhancements, design, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues, customer service and claim technical support.
• May have direct accountability for leading product specific claim operations and achieving business results.
• Provides feedback to claim management regarding improvement needs relative to Claim processes and practices.
• Develops organizational design and workflow strategies (e.g.; direct management vs. matrixed; centralized vs. decentralized or specialization).

AVP, General Liability Claim Product Development – Strategy

• Effectively manage the claims and claims volume through proper staffing of the team and active oversight of the claims, including assessing and allocating new incoming claims, reopened claims, and claims that may need to be transferred due to severity or complexity.
• Responsible for implementing and executing Hiscox’s Best Practices, including but not limited to reserve-setting and reserve timeliness, undertaking comprehensive coverage analysis, developing claim-handling strategy, in an effort to align with and deliver on Hiscox’s KPIs, execute on strategies to efficiently manage claims and claim outcomes and deliver excellent service as the business scales.
• Drive KPI’s and adherence to Hiscox’s Best Practices through managerial diary and file audits.
• Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues.
• Focus on litigation management and strategy within your direct team and across the wider Claims organization to achieve effectiveness and efficiencies of scale.
• Identify, assess and escalate key issues, trends and emerging risks impacting the US business to senior claims management.
• Establish collaborative relationships across our leadership, within Claims as well as other business areas.
• Hire, train, motivate and coach employees to provide excellent claim service while continually assessing employee performance and providing feedback and training opportunities.
• Act as the escalation point for customer and broker concerns or complaints to facilitate resolution efficiently and effectively.
• Assist Director in preparing and presenting reserve analysis and claims trends while taking an active and engaged role in the feedback loop between Claims, Underwriting and Actuarial teams.

AVP, Team Manager

• Perform financial analysis and prepare underwriting documents for corporate credit requests
• Conduct ongoing credit monitoring and risk rating for a portfolio of corporate clients
• Gather and analyze financial data for clients or prospects
• Model future financial performance including evaluating scenarios
• Structure transactions in collaboration with business partners
• Prepare credit underwriting documents identifying risks and mitigants

Vice President, Portfolio Management – Commercial and Industrial Upper Middle Market

• Design monitoring frameworks and develop metrics to track performance of model-based strategies
• Collaborate with strategy owners to define KPIs, dashboards, and reporting tools
• Identify execution gaps and support business leaders in course corrections
• Develop thorough documentation to support model-based strategies and performance monitoring
• Execute governance review cycles of model-based strategies
• Integrate external indicators to assess strategy resiliency
• Leverage tools such as SQL, Tableau, or Python to deliver insights
• Mentor reporting analyst(s) to track measurable outcomes

AVP, Strategy Monitoring & Analytics

• Design monitoring frameworks and develop metrics to track the performance of model-based strategies
• Collaborate with strategy owners to define KPIs, dashboards, and real-time reporting tools
• Identify execution gaps or divergence from strategic targets
• Provides monitoring results for strategy changes relative to expected outcomes
• Develop thorough and detailed documentation to support the development of model-based strategies
• Execute governance for ongoing review cycles of model-based strategies
• Integrate external and macroeconomic indicators to assess strategy resiliency
• Leverage tools such as SQL, Tableau, or Python to monitor trends
• Act as a trusted advisor during audits and regulatory reviews

VP, Strategy Monitoring & Analytics

• Identify, cultivate and solicit prospects capable of making major gifts to Connecticut Children’s, with focus on foundation and grant opportunities.
• Develop and maintain a portfolio of 150-175 high-quality, long-term relationships with past and potential donors that maximize their capacity to provide financial support to Connecticut Children’s.
• Focus on developing long-term relationships with donors and prospects through personal contact and close coordination with Connecticut Children’s Medical Center faculty, staff, volunteers as well as Foundation colleagues as needed.
• Achieve annual activity and outcome goals, including set number of personal visits, major gift proposals submitted, major gifts closed and dollars raised.
• Collaborate with Connecticut Children’s staff and faculty to inform them about funding opportunities; advise them on effective foundation relations processes; discuss strategies: and encourage them to pursue the appropriate opportunities.
• Coordinate to ensure timely and accurate pre-and post-award processes are followed.
• Engage and support selected Board Members, Executive Management Team members and Faculty leaders in developing donor relationships so that every donor has at least one personal relationship with a member of the Connecticut Children’s leadership family.
• Through personal contact and donor research, identify and analyze both the capacity and inclination of these relationships to provide financial support and determine areas of interest that would inspire them to make major gifts to Connecticut Children’s. Then define and implement strategies that lead to major gifts.
• Keep detailed records of the strategies, steps and progress of every relationship using the Salesforce database.
• Act as Foundation liaison to volunteer leadership groups, departments and programs.
• Identify and analyze potential donors, assessing both interest and capacity consistent with Connecticut Children’s capital and programmatic priorities.
• Write correspondence, proposals, briefings and submit them according to agreed upon time lines. Establish and achieve specific goals for visitation and solicitation.
• Facilitate appropriate acknowledgement, recognition and stewardship of gift commitments.
• Actively participate and engage in a variety of cultivation, solicitation and recognition events as appropriate.
• Perform additional activities related to the Development effort as required.

Associate VP, Development

• Own and drive end-to-end delivery of complex customer activation initiatives
• Lead and directly manage a team of Customer Activation Initiatives Managers/resources
• Execute delivery planning and manage workstreams for Growth initiatives
• Stay current on relevant credit card industry standards and regulations
• Create, document, and maintain executive-ready strategy artifacts
• Establish strategy governance and maintain version control
• Translate complex inputs into clear executive narratives
• Lead executive communications for plastics strategy
• Support additional duties and special projects

Lead Customer Activation Initiatives Manager

• Support Agile Scrum Teams through critical dependency commitments and Program Risk mitigation/closure
• Strong communication, analytical, tactical and technical skill set used to drive requirements, testing and production validation
• Develop, maintain, and ensure compliance of application release management, outage management and change processes and standards
• Assist in managing the Program Increment (PI) planning process including the management of Agile ceremonies, support ART backlog refinement/ prioritization and coordinate planning with other ARTs
• People management for the team: Regularly communicates with team about the day-to-day activities; coaches on different business tasks; offers feedback for teams and individuals; leads by example; solicits feedback from employees; and performance management
• Lead end-to-end cloud migration projects, including assessment, planning, migration, and post-migration support
• Collaborate with cross-functional teams such as Infrastructure, Security, Application Owners, and Compliance to ensure smooth migration processes
• Ensure adherence to financial sector regulatory requirements, security policies, and compliance standards during migration activities

• Manage and enhance privileged access management infrastructure
• Install, configure, and maintain Delinea Secret Server, Server Suite, platform components, and Delinea Just Enough Privilege (JEP)
• Integrate various IT systems, applications, and network devices with the PAM vault
• Support the management, vaulting, and rotation of privileged credentials across integrated platforms
• Collaborate with network, security, and application teams to ensure seamless PAM integration and compliance
• Provide on-call support for PAM system availability, responding to incidents and outages
• Monitor PAM system health, apply patches and upgrades, and optimize performance
• Document system configurations, integrations, procedures, and incident resolution reports
• Serve as a technical leader, providing guidance and oversight to engineers
• Identify opportunities for automation and self-service

VP, Privileged Access Management, PAM Engineer

• Support development of agenda and materials for Executive Leadership Team and annual Board of Director strategy review
• Focus on developing Enterprise-level growth strategy and associated content
• Partner with Finance team to determine implications of growth strategies on key company metrics
• Partner with business platforms, functions, and finance to ensure materials are presented in a compelling manner
• Support approval processes and work with leadership to define new enterprise growth initiatives
• Identify and research potential initiatives and develop execution strategies
• Support and lead other C-Suite special projects
• Work with the M&A team and ELT on M&A strategy

AVP, Enterprise Strategy

• Develop and support best-in-class analytic solutions/algorithms for Fraud Prevention Strategy team (Transactional Fraud).
• Design, implement, and optimize transaction monitoring strategies (e.g., rules/controls, thresholds, segmentation) to improve fraud capture while minimizing customer friction and protecting approval rates.
• Identify, quantify, and communicate key fraud trends and emerging attack patterns using advanced analytics; partner with stakeholders to deploy mitigation strategies and compensating controls.
• Own end-to-end strategy lifecycle management (ideation → analysis → testing/validation → implementation → monitoring), managing multiple projects/priorities independently.
• Establish and maintain strategy performance monitoring and reporting (e.g., fraud loss rate, approval rate impact, false positive rate, decline accuracy, alert yield, operational throughput as applicable); deliver regular readouts to leadership.
• Execute champion/challenger testing (A/B tests) and iterative tuning; document results and recommend rollouts/scale-back based on measured impact.
• Drive enhancements that differentiate fraud loss mitigation strategies across strategic portfolio segments, leveraging unique risk/customer behaviors and incremental data signals.
• Work with finance and PCM teams to ensure strategies are driving the desired P & L impacts.
• Partner closely with Fraud Operations to align strategies to queue design/alert logic and operating procedures; identify opportunities to reduce manual review and improve decision quality.
• Provide swift actions to combat immediate fraud attacks (triage, containment, and stakeholder updates) and conduct post-mortems to implement durable preventative controls.
• Support strategy governance, including change control, monitoring documentation, and audit readiness (in partnership with risk/compliance as applicable).

AVP, Transactional Fraud Strategy

• Lead Voya’s enterprise-wide Internal Audit and FCR functions , delivering coordinated, risk-based assurance across financial, operational, and regulatory domains
• Oversee the design, execution, and continuous improvement of ICFR, SOX, and financial controls frameworks
• Drive end-to-end visibility into control effectiveness, systemic risks, and remediation outcomes
• Serve as a trusted advisor to the Audit Committee and executive leadership , delivering clear, credible perspectives on risk, controls, and governance
• Translate audit findings into forward-looking insights that inform business decisions and enterprise strategy
• Provide independent assurance over financial reporting integrity and control effectiveness , while maintaining clear separation from control ownership
• Partner across Finance, Risk, Compliance, and Legal to align audit coverage with enterprise priorities
• Monitor and challenge management on the timely and effective remediation of audit findings
• Advance the audit function through automation, data analytics, and continuous controls monitoring
• Strengthen reporting and insights to be more proactive, risk-aware, and decision-oriented
• Identify opportunities to simplify, streamline, and enhance control environments across the enterprise
• Build and lead a high-performing Internal Audit and FCR organization with strong technical depth and enterprise mindset

SVP, Chief Audit Executive

• Work closely with the CFO to develop an investor relations program that provides transparent, well managed communications that reflect the Company’s performance, strategy, and future opportunity
• Evaluate, design and implement policies, procedures and guidelines on information provided to investment community
• Proactive and regular engagement with the investment community, both sell side and buy side (including existing and potential new investors), building relationships via in person meetings, capturing their suggestions and concerns and managing expectations in line with the internal company outlook
• Ensure external reporting compliance, as well as accurate representation of Otis financial & operational performance, and business outlook
• Close monitoring of stock performance, gaining insights of trading dynamics and drivers behind them
• Assess changes in the investors base
• Support Otis’ CEO & CFO with quarterly earnings reporting activities and investor events
• Support Otis’ CEO & CFO in building the equity story & investment thesis and regularly update/tune as the business develops
• Suggest ideas to address investors’ concerns to support stock performance
• Establish and coordinate the investor relations calendar, schedules & logistics, monitoring trading and ownership trends
• Build relationships with key stakeholders in the business units, to maintain a thorough understanding of the Otis business, competitor activity & performance, and remain current with global macro trends, relevant to our markets
• Oversee the development, design, writing, production and coordination of investor relations communications documents, press releases, and other investor materials for conferences, events and road shows
• Oversee the company’s capital structure and support in the relationship with the rating agencies and lending parties
• Collaborate effectively with the broader finance team (FP&A, Accounting, Finance Business Partners etc.) to identify opportunities to improve the company’s financial position, results and create value
• Be the recognized expert for Otis senior management and the company’s board of directors regarding investor activity, stock performance and peer company comparisons
• Review and develop a solid understanding of the following areas: (a) cash flow monitoring and reporting; (b) hedging for interest rate, currency and commodity risk; (c) corporate finance structure and funding (e.g., funding sources and instruments, capital structure, dividend program, investment appraisal, portfolio management, etc.); (d) stakeholder relations related to external funding, and (e) capital allocation levers (e.g. dividend, share buyback, inorganic)
• Maintain strong working relationships with external financial market news teams and internal communications colleagues
• Complete questionnaires, data requests, RFPs, DDQs received from investors, consultants and potential investors by drafting and completing investment proposals
• Develop your team through the acquisition, coaching, and engagement of talent
• Embody the Otis’ Absolutes and leadership behaviors, be a role model and lead on our culture statements

Senior Vice President, Investor Relations

• Lead an Analytics Team of 50 plus individuals
• Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines
• Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm
• Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance
• Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks
• Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process
• Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency across the analytics team
• Oversee analytics team capacity planning, forecasting, and resource assignments using tools and systems that provide transparency to workload and project status
• Collaborate closely with IT, Validation, and Process Optimization teams to improve accessibility and integrity of collections data, identify and resolve process gaps, and implement enhancements across platforms and data sources
• Provide mentorship and thought leadership on analytics and coding best practices, fostering a culture of continuous improvement and innovation
• Oversee project plans, deadlines, and quality assurance for all remediation analytics deliverables

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Senior Vice President, Ambulatory RCM – Northeast

VP, Cloud Agile Lead

VP, Enterprise Platform Strategy – Activation

AVP, Change Management

AVP, Change Management

Associate Vice President, Development

AVP, General Liability Claim Product Development – Strategy

AVP, Team Manager

Vice President, Portfolio Management – Commercial and Industrial Upper Middle Market

AVP, Strategy Monitoring & Analytics

VP, Strategy Monitoring & Analytics

Associate VP, Development

Lead Customer Activation Initiatives Manager

VP, Cloud Agile Lead

VP, Privileged Access Management, PAM Engineer

AVP, Enterprise Strategy

AVP, Transactional Fraud Strategy

SVP, Chief Audit Executive

Senior Vice President, Investor Relations

VP, Remediation Analytics – Standards