AVP, Change Management

Synchrony

AVP, Change Management managing Recovery platform releases and ensuring stable production outcomes. Collaborating with Agile teams and business leaders for high-quality delivery.

Posted 6/10/2026full-timeConnecticut, Illinois, Kansas • 🇺🇸 United StatesLead💰 $90,000 - $155,000 per yearWebsite

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Lead monthly Recovery system releases, maintaining release calendars, scope alignment, readiness checkpoints, and promotion criteria
Ensure QA/UAT completion and formal sign-offs prior to production promotion; facilitate go/no-go readiness discussions and post-release validation
Coordinate with other Agile Release Trains (ARTs) and platform teams to manage dependencies, sequencing, and shared build impacts, including PI planning prioritization
Partner with Product Owners, IT Project Managers, Scrum Masters, and Build/Run leaders to manage enhancements, defects, and technical debt tracked in JIRA
Support backlog refinement and delivery execution by clarifying requirements, strengthening acceptance criteria, identifying risks, and escalating blockers
Drive continuous improvement in intake, release, and change processes to improve throughput and reduce delivery risk
Provide guidance on Debt Manager configuration, integration/interface design, and solutioning for complex Recovery needs
Advise on system impacts related to Fit Logic Advisor rules, security roles/privileges, and supplier management for inbound/outbound file processing and configuration
Partner with technology teams to identify requirements/design gaps and recommend solutions for integration-focused work
Collaborate with QA/UAT teams to ensure testing strategy, coverage, and defect triage support release quality and operational readiness
Support business readiness by providing input on job aids, training materials, and release communications to enable smooth adoption
Participate in Process Owner forums as an SME; identify process gaps and recommend mitigations/enhancements to support Recovery performance (including reducing stagnant inventory)

Requirements

What you’ll need

5+ years of experience in financial services (credit/servicing/collections/recovery preferred)
5+ years in roles involving technology delivery, business systems, data analysis, reporting, or process optimization
3+ years of experience with requirements definition and translating business needs into delivery scope
3+ years hands-on experience with one or more: SQL, ETL tools, SAS Studio, or similar data/query tools
Proficiency with Microsoft Office (Excel, PowerPoint, Visio, Word)
Ability and flexibility to travel for business as required

Benefits

Comp & perks

Flexible work arrangements
Opportunity for career development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLETL toolsSAS Studiodata analysisreportingprocess optimizationrequirements definitionAgile methodologiesrelease managementdefect triage

Soft Skills

collaborationcommunicationproblem-solvingleadershipflexibilityrisk managementcontinuous improvementstakeholder managementfacilitationtraining