Synchrony

Marketing

• Lead and mentor a high-performing team
• Develop and execute a comprehensive B2B lifecycle marketing strategy
• Oversee multi-channel marketing campaigns across various channels
• Collaborate with cross-functional partners to build integrated marketing programs
• Leverage advanced data analytics to refine marketing strategies
• Champion innovation in lifecycle marketing through AI-powered tools

VP B2B Lifecycle Marketing – Home & Auto

• Lead and mentor a high-performing team
• Develop and execute a comprehensive B2B lifecycle marketing strategy
• Oversee the design and delivery of multi-channel marketing campaigns
• Collaborate with cross-functional partners to build integrated marketing programs
• Utilize advanced data analytics to measure campaign effectiveness
• Establish and monitor key performance indicators for lifecycle marketing

Product Manager

• Champion Credit business perspective while driving the development of new integrations & capabilities on the SynApps platform
• Collaborate with cross-functional business and technology leadership to shape and communicate the solution for business problems
• Identify risks in proposed solutions and work on mitigating the risks by working with required stakeholders
• Lead agile teams to execute & deliver the required APIs and services per the roadmap
• Prioritize features and user stories based on business value, customer impact, and technical feasibility
• Serve as a key liaison between technical teams and business stakeholders to identify deliverables, dependencies, and risks
• Develop and maintain a well-prioritized backlog; partner with development teams to refine requirements and clarify acceptance criteria
• Lead product release planning and set clear delivery expectations
• Actively participate in PI (Program Increment) planning and related agile ceremonies

AVP, PRISM Product Owner

Manager

• Manage end-to-end supplier master data processes, including onboarding, updates, validation, and offboarding within SYF systems.
• Ensure all supplier record changes comply with regulatory requirements, corporate policies, and internal control standards.
• Collaborate cross-functionally with Procurement, Finance, Tax, Legal, and IT teams to resolve exceptions and supplier data discrepancies.
• Monitor and report on team performance metrics, driving initiatives to meet or exceed established KPIs and SLAs.
• Lead continuous improvement projects focused on streamlining supplier information processes, reducing errors, and enhancing system efficiencies.
• Identify risks related to supplier data management and implement corrective actions to mitigate potential compliance issues.
• Support training and development activities for team members and stakeholders to foster compliance awareness and process adherence.
• Maintain up-to-date knowledge of relevant regulatory requirements, supplier management best practices, and system enhancements.
• Manage the onboarding of new suppliers and collaborate with supplier managers through the Coupa Supplier Portal.
• Utilize Coupa and third-party validation tools to analyze and approve supplier registrations.
• Maintain Oracle supplier records as the authoritative source of supplier data.
• Oversee the setup and ongoing maintenance of supplier sites, ensuring accurate and current information.
• Identify and resolve supplier duplication issues to maintain data integrity.
• Validate banking information to uphold compliance and internal control standards.
• Ensure all tax documentation and foreign supplier waivers are up to date.
• Review and process supplier record change requests submitted via Coupa.
• Assess Supplier Tax Certification outcomes to determine proper tax classification and supplier activation status.
• Collaborate with cross-functional teams to manage supplier offboarding.
• Monitor holds on supplier invoices, payments, and purchase orders.
• Maintain validations for foreign suppliers and monitor localization efforts.
• Validate year-end tax status for accurate 1099-Misc/1042 tax reporting.
• Work directly with suppliers globally to assist in the enablement of their Coupa Supplier Portal (CSP) accounts.
• Drive continuous process improvements by identifying opportunities to automate manual workflows, leveraging Coupa capabilities and exploring AI-powered solutions.
• Lead end-to-end supplier enablement initiatives, including onboarding suppliers onto the supplier portal and providing guidance to suppliers to maximize portal utilization.
• Collaborate cross-functionally with Procurement, Finance, Compliance, and IT teams to support supplier data governance, controls, and risk mitigation measures.
• Take ownership of assigned projects with minimal supervision, managing timelines, deliverables, and stakeholder communications effectively.
• Stay informed on emerging automation technologies, AI advancements, and best practices relevant to supplier information management and procurement operations.

Supplier Information Management Manager

Brand Manager

• Lead the development and execution of the enterprise brand strategy to maximize long-term value.
• Evolve and elevate Synchrony’s enterprise brand positioning to authentically engage consumers, partners, employees, and investors, clearly defining target personas and evolving into testable audiences.
• Collaborate with senior leadership across Corporate Affairs, Product, Client Marketing, Strategy, HR and Growth functions to design and implement enterprise-wide brand strategies, reinforcing differentiation and reputation.
• Set a vision for value proposition and oversee brand messaging development with internal teams and agency partners to ensure consistency and impact across all communications channels.
• Direct consumer brand marketing efforts, including advertising, partnerships, and sponsorships, to drive business growth and deepen audience engagement.
• Develop and implement an insights-driven content strategy, utilizing paid, owned, and earned media to amplify brand narratives.
• Lead the continuous evolution of corporate design and brand experience, innovating across digital and physical touchpoints to enhance customer preference, loyalty and value delivered to partners.
• Guide a differentiated consumer strategy, representing consumer interests using data-driven insights to anticipate market trends and inform brand evolution.
• Partner with ACE leads to develop a go-to-market strategy for brand and key consumer-facing capabilities.
• Partner with the Chief Corporate Affairs Officer to proactively identify brand opportunities and mitigate challenges, strengthening Synchrony’s market position.
• Establish and refine enterprise-wide brand KPIs in alignment with marketing and customer experience objectives, ensuring robust measurement and accountability.
• Identify, pilot, and scale innovative brand opportunities aligned with emerging market dynamics.
• Cultivate a high-performing, best-in-class brand and marketing organization by attracting, developing, and retaining top talent and fostering an inclusive culture.
• Leverage industry networks and relationships to engage world-class external agencies and partners that enhance Synchrony’s brand presence.
• Serve as a cultural change agent, introducing leading external perspectives and advancing organizational transformation.
• Perform other duties and/or special projects as assigned.

SVP, Brand Strategy – Integration

Growth Marketing

• Lead the Growth Supplier Surveillance program and provide assistance to associates
• Partner with the Supplier Risk Management Program team
• Attend virtual and onsite US-based company assessments
• Ensure compliance monitoring activity templates are documented
• Oversee the development and execution of control testing
• Identify and analyze defect root causes to detect gaps
• Communicate and interact with Process Owners across Growth
• Provide oversight for complex testing reviews and assist team members

Lead Growth Supplier Surveillance Manager

• Lead the strategic roadmap and enhancement of the enterprise PAM program
• Oversee implementation of PAM capabilities and advanced monitoring
• Drive end-to-end privileged access lifecycle expansion
• Define and enforce risk-tiered control policies
• Lead integration of PAM capabilities with ITSM platforms
• Partner with governance bodies and audit teams
• Prioritize remediation activities based on risk tiers

VP, Privileged Secret Server Product Owner

Financial Crime

• Assist in the development, implementation, and integration of the adverse media program with the overall AML framework.
• Assist in the development, documentation, and enhancement of policies, procedures, and training materials related to adverse media program and screening operations.
• Monitor daily alert volumes and analyze KPI/KRI for potential escalations and report to the VP, Sanctions/Watchlist Screening as necessary.
• Provide ongoing monitoring as part of onboarding (customers, suppliers, merchants) and continuous screening processes.
• Provide day to day support to the Sanctions team and VP, responding to ad hoc requests, investigations, and special projects as assigned.
• Support the review and finalization of Quality Assurance/Quality Control (QA/QC) activities; and resolve gaps or open issues in partnership with the 1LOD team as needed.
• Serve as an additional point of contact for annual Sanctions risk assessment, Risk Aggregation processes, Internal Audits, OCC exams, Risk Testing, Risk Data Governance, and Model Risk Management activities related to the Sanctions/Watchlist Program.
• Assist in data mapping/lineage project and design and implement new controls to ensure proper oversight of the Watchlist Screening system.

AVP, AML Sanctions

Account Manager

• Manage and cultivate strong partnerships with key strategic clients/businesses
• Deliver complex campaigns across multiple marketing execution channels
• Support the continual evolution and integration of holistic planning and delivery
• Leverage campaign strategy & execution expertise to drive optimization & efficiency
• Help clients achieve goals and stay ahead of industry trends

AVP, Account Manager – Marketing

• Partner with clients and ISV partners at the senior leadership level to discover partner strategies and goals
• Develop and implement campaigns to drive partner growth that aligns with CareCredit’s business and financial goals
• Develop strong relationships with client marketing roles that positions CareCredit as a strategic partner
• Manage and execute B2B multi-channel marketing campaigns including email, direct mail, and digital channels
• Align with sales team to develop marketing strategies to support partner relationships
• Work closely with analytics and finance to identify opportunities based on client growth trends
• Assist client senior leadership in communicating the importance and value of CareCredit

Vice President – Large Client Marketing, ISVs

• Partner with Sales Leadership, and cross functional teams to develop integrated marketing strategies that acquire new providers deepen engagement and penetration with enrolled providers to meet company goals and KPIs.
• Partner closely with Vet/Pet GM to develop go-to-market strategies for broader expansion into Pet care
• Lead, manage and nurture the vet/pet marketing team help drive marketing KPIs as well as their professional growth and development
• Liaison with the Insurance & Investments marketing to integrate pet insurance marketing into the Veterinary channel
• Nurture and expand relationships with vet/pet key opinion leaders and subject matter experts in the Veterinary and Pet care space to drive advocacy, develop education and content to support CareCredit leadership position.
• Drive alignment with the sales organization by establishing shared goals, integrated planning cadences, account targeting, and closed-loop feedback to ensure marketing programs translate into actionable pipeline for veterinary practices.
• Partner with acquisition and lifecycle marketing to identify opportunities to drive repeat usage and content for supporting marketing programs
• Work closely with analytics and finance to develop/track campaign analytics and metrics to help optimize and prioritize effective GTM campaigns and programs.
• Lead the development of an annual marketing calendar, leveraging allocated resources, manage multi-channel marketing campaigns
• Lead the development of educational online and offline content to educate, engage and empower providers, consumers and cardholders to deepen relevancy, value and loyalty (webinars, videos, podcasts, case studies, and white papers, gamification)
• Analyze research and data to translate into strategies. Identify intelligence gaps and field needed intelligence
• Conduct primary research and secondary research to strengthen CareCredit leadership and drive industry transformation and new reasons to believe and change behavior
• Executive level presentation development and delivery
• Manage budget including forecasting and tracking
• Perform other duties and/or special projects as assigned

VP, Client Marketing – CareCredit Vet/Pet Care

• Lead Sam’s Club Product Team in creating and launching innovative digital experiences
• Own the Omnichannel Member Experience strategic pillar
• Collaborate with Sam’s Club Tech and Product teams
• Assume the role of business-product owner
• Provide coaching and inspired leadership
• Maintain a strong understanding of competitor products and experiences
• Drive strategic initiatives from wing to wing
• Acquire an in-depth understanding of the Sam’s Club Credit business

VP Marketing – Digital Product Leader

Compliance

• Onboard a new regulatory horizon scanning vendor; ensure vendor alerts are appropriately tailored to Synchrony’s relevant products, services, and geographies; partner with vendor to fine tune scope as needed.
• Maintain ongoing vendor relationship, work with vendor as challenges arise with alerts, SLAs, and/or technology challenges, and ensure all vendor information is appropriately maintained in the company’s vendor system of record.
• Support continuous improvement initiatives to enhance regulatory change management processes and tools.
• Lead efforts to document regulatory change and inventory management processes updating or creating procedures, job aids, and process flows as warranted.
• Serve as the Compliance procedure contact for the company’s Law Monitoring, Early Warning, and Compliance Change Control Procedures; ensure the procedure remains current and socialize material changes with impacted stakeholders as needed.
• Ability to own/lead a process, including documenting associated risks and controls in alignment with the company’s Risk & Control Self-Assessment (RCSA) Program expectations.
• Develop regulatory change-related reporting; develop Key Risk and/or Key Performance Indicators (KRI/KPIs) and partner with Compliance Reporting and Risk Analytics teams to develop dashboards and incorporate relevant reporting into Compliance Sub-Committee materials.
• Lead monthly discussion forums designed to improve socialization of actionable regulatory changes across Legal, Compliance and impacted business stakeholders.
• Develop and deliver regulatory change system- and process-related training and communication materials to relevant stakeholders, including Compliance Risk Oversight subject matter experts (SMEs), to ensure awareness and adherence.
• Collaborate with Legal and Compliance SMEs to develop, implement and maintain a Style Guide to improve “Critical to Compliance (CTC)” and “Critical to Quality (CTQ)” obligations housed within the company’s regulatory inventory; ensure ongoing quality assurance against Style Guide standards.
• Develop a multi-year road map to gradually uplift existing CTC/Qs to align to Style Guide standards ; partner with RCSA leadership to coordinate uplift efforts with ongoing updates to RCSAs.
• Participate in periodic internal audit and regulatory examinations as it pertains to both Regulatory Change and Inventory Management-related processes, reports, and activities to the extent they have inquiries.
• Participate in external forums to obtain insight into industry best practices.
• Assist with other duties & functions, as needed.

VP, Regulatory Change – Inventory Management Lead

Human Resources

• Desarrollar e implementar estrategias proactivas de relaciones laborales
• Proporcionar orientación y defensa a la dirección y a los empleados en asuntos de relaciones laborales
• Analizar múltiples áreas de retroalimentación de empleados para identificar oportunidades de mejora
• Colaborar con expertos en materias de negocios para asegurar el cumplimiento de las leyes laborales
• Liderar el equipo de defensa de los empleados de Tecnología y Operaciones
• Desarrollar y entregar programas de capacitación sobre relaciones laborales y mejores prácticas

VP B2B Lifecycle Marketing – Home & Auto

VP B2B Lifecycle Marketing – Home & Auto

AVP, PRISM Product Owner

Supplier Information Management Manager

SVP, Brand Strategy – Integration

Lead Growth Supplier Surveillance Manager

VP, Privileged Secret Server Product Owner

AVP, AML Sanctions

SVP, Brand Strategy – Integration

AVP, Account Manager – Marketing

Vice President – Large Client Marketing, ISVs

VP, Client Marketing – CareCredit Vet/Pet Care

VP Marketing – Digital Product Leader

VP, Regulatory Change – Inventory Management Lead

VP, HR – Employee Advocacy, Frontline Experience Leader