Technical Customer Success

• Work cross-functionally with Account Executives, Marketing, Product, and Engineering teams.
• Lead software rollouts and ensure fast, measurable customer value realization.
• Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal teams.
• Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

Technical Customer Success Manager

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
• Develop and execute customer success plans to increase product adoption and support successful renewals.
• Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
• Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
• Capture customer feedback and share relevant insights with Product and Engineering teams.
• Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Becoming a trusted technical advisor and owning the technical relationship with customers.
• Lead technical activities from deployment, to lunch and learn, to user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.

Customer Success Engineer

• Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
• Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
• Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
• Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
• Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
• Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
• Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
• Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
• On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
• Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
• Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.

Implementation Account Manager

• Be the front-line of customer requests
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
• Train and improve our AI support agent by refining prompts, adding tools, and running evals
• Create guides and examples that showcase what's possible with Resend
• Proactively build relationships and identify potential papercuts for customers
• Advocate for customer needs to the greater Resend team

Customer Success Engineer – Shifted Week: Tuesday - Saturday

• Perform data imports, transformations, and migrations using Excel and SQL
• Manage escalated client support tickets related to data issues through resolution
• Build and customize client-facing reports using HTML templates and internal tools
• Partner with Client Success to translate client requirements into technical solutions
• Follow and improve implementation workflows and operational processes

Technical Implementation Specialist

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

• Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
• Develop and execute capability-specific adoption plans that move customers up the maturity curve.
• Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
• Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
• Lead onboarding activities to ensure customers achieve fast time-to-value.
• Conduct regular value realization sessions, capability reviews, and adoption workshops.

Senior Customer Success Technical Advisor

• Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
• Translate intricate enterprise business demands into robust technical blueprints.
• Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission-critical infrastructure.
• Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows.
• Systematically evaluate client AI adoption maturity and direct complex cross-functional teams to align vendor innovations with overarching enterprise business goals.
• Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors.
• Design and spearhead high-impact Executive Business Reviews (EBRs) that synthesize deep technical health metrics into high-level business outcomes.
• Act as the ultimate technical escalation point for critical production environments.
• Partner aggressively with Product Management, Core Engineering, and Sales leadership to champion enterprise customer requirements, influence product roadmaps, and co-develop next-generation use cases.

Senior Enterprise Customer Success Engineer, Prisma AIRS

• Act as a technical Customer Success Engineer, designing and implementing scalable, secure solutions within client environments.
• Translate enterprise business requirements into technical layouts.
• Provide deep technical expertise in Prisma AIRS, assisting with capacity planning, lifecycle management, and upgrade processes in mission-critical environments.
• Embed intelligent agents and automated security features directly into the customer's daily workflows.
• Monitor how effectively clients adopt AI-powered features and guide them on aligning Palo Alto Networks' technologies with complex enterprise goals.
• Leverage enterprise predictive analytics and configuration metrics to continuously analyze customer usage, flag risks before they manifest, and proactively prevent churn.
• Lead impactful Quarterly/Executive Business Reviews (QBR/EBR) focused on business outcomes.
• Serve as the core technical contact managing high-pressure escalations.
• Collaborate closely with internal Product, Sales, and Engineering teams to influence product roadmaps based on strategic customer deployments and innovative new use cases.

Enterprise Customer Success Engineer – Prisma AIRS

• Serve as the primary post-sales success lead for assigned commercial accounts
• Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
• Develop and execute outcome-aligned success plans for our customers
• Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
• Proactively identify adoption gaps, risks, and expansion opportunities
• Assist customers on Kubernetes-based platform architecture questions
• Guide customers through secure software delivery principles and complex deployment requirements
• Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
• Troubleshoot complex deployment challenges in partnership with Engineering
• Articulate customer requirements related to compliance, security, and regulatory frameworks
• Identify renewal & expansion opportunities across our customer base
• Drive deeper platform adoption across development teams
• Platform adoption across customer accounts
• Renewal and expansion within assigned accounts
• Time-to-operational capability
• Customer health and satisfaction
• Successful platform deployments and time-to-value

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager

• As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong project management skills are at the core of this role: you'll keep onboarding on track, coordinate across teams, and ensure every milestone is delivered to a high standard. You'll be the trusted partner who ensures customers realize continuous value from the SynaptiQ platform, combining a proactive approach to account management, sharp issue detection, and a genuine commitment to platform and service improvement.
• This role is a blend of project management, relationship-building, analytical rigor, and hands-on problem-solving. You'll own customer outcomes, spot risks and opportunities before they surface, and act as the connective tissue between clients and our internal teams. A key part of this is understanding customer requirements and think critically about how best to address them within SynaptiQ, balancing customer needs with what the platform brings value.
• **What you'll be doing: **
• **Account Management **
• - Manage 5 to 15 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating the success and value they're getting from SynaptiQ.
• - Maintain and build long-term customer relationships, ensuring ongoing satisfaction and aligning services with each client's business goals.
• - Identify opportunities for upselling and cross-selling that deepen customer engagement and value.
• - Define and report on success metrics for each account — including customer satisfaction scores, retention rates, and revenue generated from expansion.
• **Issue and Opportunity Detection **
• - Continuously monitor customer health metrics to identify critical patterns and trends.
• - Proactively address potential issues before they escalate, and surface opportunities for further engagement and improvement.
• **Client Onboarding **
• - Manage 1 to 3 onboarding projects at a time, tailoring the process to each client's unique needs and guiding them toward becoming a mature, self-sufficient customer.
• - Ensure a seamless and effective integration of new clients onto the SynaptiQ platform.
• **Training and Enablement **
• - Conduct comprehensive training sessions and webinars so clients become proficient with the SynaptiQ platform.
• - Develop user guides and training materials tailored to client needs.
• - Foster customer advocacy by creating case studies and testimonials and facilitating customer references that highlight the success and value of the platform.
• **Collaboration and Continuous Improvement**
• - Work collaboratively within the Customer Success team and across Presales, Support, and Development.
• - Contribute to the ongoing growth and improvement of the platform and services by channeling real customer insight back into the organization.

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads.
• Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns.
• Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions.
• Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts.
• Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes.
• Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience.
• Collaborate cross-functionally with sales engineering (for technical evaluations, proofs-of-concept, and demos) and support engineering (for escalations and issue triage).
• Contribute to internal tooling, runbooks, and playbooks that will form the foundation of LanceDB’s future customer success organization.
• Help to shape processes, tooling, and team culture as we scale customer success and post-sales engineering.

Senior Customer Success Engineer

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.
• Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Senior Customer Success Engineer – Mobile App

• Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform.
• Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal).
• Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
• Keep customer teams moving through clarity and follow-through.
• Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO.
• Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle.
• Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
• Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals.

• Lead and manage the onboarding process for new strategic customers.
• Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform.
• Conduct QBRs with customers to review usage, success metrics, and future goals.
• Build strong relationships with customers, acting as a trusted advisor.
• Serve as the voice of the customer internally, relaying feedback and insights.
• Work closely with sales, product, engineering, and support teams.
• Develop and maintain a repository of technical documentation, FAQs, and guides.

• The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations.
• Recovering relationships between Gulfstream and customer via complex problem resolution.
• Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
• Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
• Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
• Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
• Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
• Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
• Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
• Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
• Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
• Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
• Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
• Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
• Provide remote Technical Operations support to when not supporting complex AOG events.
• Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

Customer Technical Manager

• Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
• Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
• Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
• Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
• Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
• Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
• Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

TechnicalCustomer Success jobs in United States

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Technical Customer Success Manager

Technical Customer Success Manager

Technical Customer Success Manager

Customer Success Engineer

Implementation Account Manager

Customer Success Engineer – Shifted Week: Tuesday - Saturday

Technical Implementation Specialist

Customer Success Engineer

Senior Customer Success Technical Advisor

Senior Enterprise Customer Success Engineer, Prisma AIRS

Enterprise Customer Success Engineer – Prisma AIRS

Technical Customer Success Manager

Principal Technical Customer Success Manager

Customer Success Engineer

Senior Customer Success Engineer

Senior Customer Success Engineer – Mobile App

Customer Success Engineer

Customer Success Engineer

Customer Technical Manager

Customer Success Engineer