Customer Success Engineer – Shifted Week: Tuesday - Saturday

Resend

Customer Success Engineer providing superior support experiences for developers at Resend. Involved in debugging, training AI support, and building relationships with customers.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer success, with a focus on improving email deliverability and utilizing automation and AI to enhance resolution capacity. Strong ability to advocate for customer needs and build relationships while effectively managing customer pressure.

Highest-signal resume keywords

Technical Support ExperienceEmail Deliverability ImprovementAutomation and AI UtilizationCustomer Relationship ManagementProblem-Solving for Developers

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer AdvocacyPressure ManagementTraining and Development

Tools & Technologies

AI Support AgentDocumentation Tools

Industry Keywords

Customer SuccessHigh-Growth CompanyBug FixingProduct Improvement

About the role

Key responsibilities & impact

Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
Train and improve our AI support agent by refining prompts, adding tools, and running evals
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team

Requirements

What you’ll need

3-5 years of technical support or success experience
Have experience improving email deliverability
Can handle and perform under customer pressure
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Love helping solve problems for developers

Benefits

Comp & perks

Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)