Resend

Technical Customer Success

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve our resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Customer Success Engineer

Operations

• Document and automate internal processes
• Manage travel logistics, budgets, and expense workflows
• Manage vendor relationships, renewals, and procurement
• Coordinate projects that don't have a natural home on any single team
• Plan and execute company events (offsites, build weeks, and Resend Conf)
• Handle administrative tasks, from contracts to shipments to onboarding logistics

Ops Generalist

Executive Assistant

• Provide daily support to the CEO, including triaging his inbox, managing his calendar and handling other daily priorities across multiple time zones
• Anticipate needs, solve problems proactively, and keep the executive office running smoothly
• Support the executive team with end-to-end travel arrangements for themselves or hosted events— including itineraries, flights, and accommodations
• Support Ops for internal and external events, including managing vendors, purchasing orders, and shipping logistics
• Manage special projects and ad hoc requests as they arise from the executive office
• Act as backup support for internal services as needed

Mechanical Engineer

• Explore designs in Figma and translate it to web-native experiences
• You will be responsible for building complex and interactive UI web/app experiences
• Jump in the code to polish and improve the experience
• Translate customer requests into solutions

Design Engineer

Recruitment

• Orchestrate the full-cycle recruiting process from applications to screens to offers
• Build and source a talent community strategy that proactively attracts high-caliber talent to our hiring pipelines
• Continuously improve recruiting infrastructure, including scoring rubrics, interview plans, and communication systems
• Increase talent brand awareness through social media channels, team engagement, and community events

Customer Success Engineer

Ops Generalist

Executive Assistant

Design Engineer

Talent Experience Engineer, Recruiting