Customer Success Engineer

Linx Security

Customer Success Engineer managing enterprise customer accounts for Linx. Driving product adoption, integrations, and ensuring operational readiness in a security-focused environment.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and technical support within complex enterprise environments, focusing on IAM technologies and proactive customer engagement strategies to drive product adoption and success metrics.

Highest-signal resume keywords

IAM TechnologiesAPI ProficiencyPython ScriptingCustomer Engagement MetricsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API AnalysisScriptingIntegration SupportTroubleshootingDeployment ManagementSuccess Metrics DefinitionTechnical Asset Development

Soft Skills

Problem-SolvingCustomer-First MentalityAdaptabilityRelationship BuildingProactive Engagement

Tools & Technologies

OktaPingForgeRockSaaSPaaSIaaSSAMLOAuthSCIM

Industry Keywords

Customer SuccessEnterprise EnvironmentsTechnical SupportRenewals ManagementChurn Reduction

Tech Stack

Tools & technologies

CloudCyber SecurityPython

About the role

Key responsibilities & impact

Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
Manage renewals and reduce churn through proactive engagement.
Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Requirements

What you’ll need

Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
Strong ability to define and implement success metrics to measure customer engagement and retention.
Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.

Benefits

Comp & perks

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