Linx Security

Support Engineer

• Provide technical assistance and support to Enterprise customers by diagnosing issues, identifying root causes, and delivering effective, prioritized solutions.
• Lead communication during internal incidents, service issues, and critical escalations, providing timely updates and collaborating with R&D and Product Management to drive swift resolution of complex issues.
• Interface with customers via modern communication platforms (e.g., Zoom, Google Meet, and other digital channels) regarding system configurations, 3rd-party integrations, product functionality, software defects, and enhancements.
• Contribute to the Linx Security knowledge base by creating, reviewing, editing, and publishing articles and internal/external training materials.
• Collaborate with R&D and Product Management to deliver smooth product rollouts, ensuring documentation is complete and support teams are trained and ready.

Technical Support Engineer

• Provide assistance and support to Enterprise customers with the Elite Support Service Offering by diagnosing issues, identifying root causes, and delivering effective solutions based on issue priority
• Mentor and advise support engineers in diagnosing complex customer issues, improving troubleshooting efficiency and workflow
• Coordinate and manage communications during internal incidents and service degradation events, ensuring internal and external stakeholders receive consistent updates
• Drive critical customer support escalations for complex technical product issues in collaboration with case owners
• Interface with customers via telephone and/or electronic communications regarding system configurations, 3rd-party integrations, product functionality, software defects, and enhancements
• Contribute to the Linx Security knowledge base by creating, reviewing, editing, and publishing articles and internal/external training materials
• Facilitate new product introductions by collaborating with CSEs, R&D, and Product Management to ensure design functionality is documented and support teams are trained
• Respond to assistance requests from support engineers, sales engineers, customer success managers, and other internal partners via email, Slack, Jira, Zoom, and other communication channels

Technical Customer Support Engineer

Account Executive

• Identify and pursue new business opportunities to drive revenue growth.
• Build and nurture strong relationships with prospective and existing clients.
• Deliver compelling sales presentations and product demos highlighting Linx Security’s value.
• Collaborate with sales and marketing teams to develop and execute effective sales strategies.
• Manage the full sales cycle, from lead generation through deal closure.
• Provide accurate sales forecasts and performance reports to leadership.
• Stay informed on industry trends and competitor activity to uncover new opportunities.

Regional Account Executive

Technical Customer Success

• Onboard new customers in complex enterprise environments, driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with customer architecture, goals, and risk posture.
• Drive product adoption and help customers maximize product value by optimizing adoption KPIs, usage patterns, and technical health scores.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner supporting integrations, applying troubleshooting skills (e.g., Python, scripting, API analysis) and escalating when needed.
• Collaborate with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks.

Customer Success Engineer

Procurement

• Support fast-paced hiring efforts across R&D, Product, Security and more as a hands-on, detail-driven Talent & Sourcing Partner.
• Manage full recruitment cycles including sourcing for Backend, Frontend, Full Stack, DevOps, Security Research, Product Management, Design, Data Science, and more.
• Partner closely with hiring managers to understand role requirements, team dynamics, and what “great” looks like.
• Own outreach and engagement via LinkedIn Recruiter, AI-based platforms, GitHub, communities, and creative channels.
• Build strong pipelines and maintain momentum across multiple searches in parallel.
• Drive structured, positive candidate experiences from first message to rejection or offer, ensuring candidates feel respected, informed, and excited.
• Coordinate interviews, collect feedback, and provide internal updates on time.
• Provide weekly progress updates, including KPIs and market insights.

Talent and Sourcing Partner

Product Marketing

• Bridge the needs of security, IT, and compliance teams with our product, helping them master Identity Security and love using Linx.
• Partner with product, sales, customer success and demand generation to launch new products and features and position Linx as the leader in Identity space.
• Customer Advocacy: understanding their needs and challenges through interviews, market research, competitive analysis, and engagement with sales teams.
• Strategic Messaging: Develop positioning and messaging frameworks for products, personas, and features; craft tailored messaging for demand generation, SDR, sales, and channel partners.
• Sales Enablement: Create sales collateral, playbooks, sales plays, and pitch decks.
• Product Launch Management: Lead and execute product launch strategies, partnering with product management, demand generation, sales, and customer success teams.
• Market Education: Collaborate with demand generation on content strategies; produce blogs, whitepapers, webpages, demos, and videos.

Senior Product Marketing Manager

Backend Engineer

• What you’ll do : Design, develop, and maintain high-performance backend services. Collaborate with cross-functional teams to ensure seamless integration with frontend and other components. Stay updated with industry trends and emerging technologies to enhance our backend infrastructure. Contribute to code reviews, architectural discussions, and knowledge sharing within the team.

Solutions Engineer

• Collaborate with the sales team to understand customer requirements and provide technical solutions.
• Conduct product demonstrations and presentations to showcase the value of Linx Security's solutions.
• Develop and deliver technical proposals, including detailed product information and system integration plans.
• Assist in the implementation and configuration of our products for new customers.
• Provide technical support and troubleshooting for customers during the pre-sales and post-sales process.
• Stay updated with industry trends and advancements to provide relevant and effective solutions.
• Act as a technical liaison between customers and the product development team.

Full-stack Engineer

• What you’ll do : Design, develop, and maintain high-performance front-end and back-end systems. Collaborate with cross-functional teams to ensure seamless integration of all components. Contribute to code reviews, architectural discussions, and knowledge sharing within the team.

Full Stack Engineer

Product Manager

• Be a subject matter expert and work closely with R&D on building features
• Prioritize development efforts based on market and competitive analysis
• Build and lead features, capabilities, and domains within the Linx product
• Own all product aspects from design through development and rollout
• Interact closely with customers and the Linx sales team on strategic accounts to identify customer needs and deliver success

• Identify and pursue new business opportunities to drive revenue growth.
• Build and nurture strong relationships with prospective and existing clients.
• Deliver compelling sales presentations and product demos that highlight Linx Security’s value.
• Collaborate with sales and marketing teams to develop and execute effective sales strategies.
• Manage the full sales cycle, from lead generation through deal closure.
• Provide accurate sales forecasts and performance reports to leadership.
• Stay informed on industry trends and competitor activity to uncover new opportunities.

Security Engineer

• What you’ll do : Implement cutting-edge security features for our identity security platform. Support proof of concepts with potential customers and engage with them to understand their needs. Stay updated with the latest trends and threats in cybersecurity and IGA. Deliver external-facing content (blog posts and talks at security conferences) based on security insights and novel research

Technical Support Engineer

Technical Customer Support Engineer

Regional Account Executive

Customer Success Engineer

Talent and Sourcing Partner

Senior Product Marketing Manager

Backend Engineer

Solutions Engineer

Full Stack Engineer

Product Manager

Regional Account Executive

Security Researcher