Linx Security

Technical Customer Success

• Manage, coach, and develop a team of Customer Success Engineers.
• Drive successful implementations in complex enterprise environments.
• Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
• Build and run a customer health and risk program and own renewal readiness.
• Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
• Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
• Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
• Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

Customer Success Engineering Leader