Linx Security

Solutions Engineer

• Collaborate with the sales team to understand customer requirements and provide technical solutions.
• Conduct product demonstrations and presentations to showcase the value of Linx Security's solutions.
• Develop and deliver technical proposals, including detailed product information and system integration plans.
• Assist in the implementation and configuration of our products for new customers.
• Provide technical support and troubleshooting for customers during the pre-sales and post-sales process.
• Stay updated with industry trends and advancements to provide relevant and effective solutions.
• Act as a technical liaison between customers and the product development team.

• Lead, develop, and retain a team of Sales/Solutions Engineers supporting enterprise sales cycles end-to-end.
• Be the technical leader in strategic deals: run technical discovery, deliver executive-ready demos/whiteboards, and drive POV plans and success criteria.
• Recruit, onboard, and ramp new SEs; establish consistent coaching, feedback, and performance expectations.
• Build repeatable SE “win programs”: demo storylines, POV templates, mutual evaluation plans, competitive talk tracks, and security-review packages (questionnaires, architecture narratives, controls mapping).
• Drive operational excellence with the Sales org: deal inspection, clean technical close plans, and strong opportunity hygiene in Salesforce.
• Serve as the voice of the field to Product/Engineering: synthesize patterns from prospects/customers, influence roadmap, and ensure tight closure of feedback loops.
• Stay current on identity security and adjacent trends to help position our “modern IGA” approach effectively in customer conversations.
• Travel to customers and internal touchpoints as needed (typically ~25–50%).

Solutions Engineering Manager

Sales Engineer

Technical Customer Success

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed.
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Customer Success Engineer

Sales Development Rep

• Generate new business opportunities by identifying and qualifying leads.
• Conduct outbound calls and emails to prospective clients.
• Set up meetings and product demos for the sales team.
• Collaborate with marketing to follow up on inbound leads and campaigns.
• Maintain and update the CRM system with accurate lead information.
• Research and identify key decision-makers within target accounts.
• Stay updated on industry trends and Linx Security's product offerings.

Solutions Engineer

Solutions Engineering Manager

Sales Engineer

Customer Success Engineer

Sales Development Representative