Linx Security

Technical Customer Success

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Customer Success Engineer

• Manage, coach, and develop a team of Customer Success Engineers.
• Drive successful implementations in complex enterprise environments.
• Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
• Build and run a customer health and risk program and own renewal readiness.
• Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
• Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
• Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
• Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

Customer Success Engineer

VP Customer Success Engineering