VP Customer Success Engineering

Linx Security

VP of Customer Success Engineering managing team and strategic accounts for modern identity governance platform. Overseeing technical onboarding, renewals, and customer escalations in complex environments.

Posted 6/26/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Manage, coach, and develop a team of Customer Success Engineers.
Drive successful implementations in complex enterprise environments.
Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
Build and run a customer health and risk program and own renewal readiness.
Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

Requirements

What you’ll need

8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity.
2+ years of people leadership experience managing technical roles (hiring, coaching, development).
Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation.
Domain familiarity in identity security and governance and enterprise deployments.
Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring).
Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives.
Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization.
Ability to thrive in a fast-paced, evolving early-stage environment.
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Linx Security Website LinkedIn All Job Openings 11 - 50 employees The Linx Identity Security platform enables identity, security, and IT ops teams to finally control the whole identity lifecycle. A radical departure from legacy identity security solutions, Linx untangles the complex, ever-evolving web of identity security. Integrating smoothly with your IAM stack, Linx pulls together all your organization’s identity data—organizing it neatly to reveal the hidden links between your employees, their digital identities, and the apps, software, platforms, and programs they have access to. Enabling you to continuously reduce your identity attack surface and swiftly close gaps in compliance. VP Customer Success Engineering 🔥 1 minute ago 🏄 California – Remote ⏰ Full Time 🔴 Lead 🧑‍🔧 Technical Customer Success Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage, coach, and develop a team of Customer Success Engineers.
Drive successful implementations in complex enterprise environments.
Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
Build and run a customer health and risk program and own renewal readiness.
Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness. 🎯 Requirements
8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity.
2+ years of people leadership experience managing technical roles (hiring, coaching, development).
Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation.
Domain familiarity in identity security and governance and enterprise deployments.
Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring).
Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives.
Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization.
Ability to thrive in a fast-paced, evolving early-stage environment.
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Engineer / Architect 🕒 June 9 SORACOM 51 - 200 Website LinkedIn All Job Openings Customer Success Engineer / Architect partnering with customers to optimize Soracom services in IoT industries. Driving technical engagement and business value for strategic and high-growth accounts. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Customer Success Manager Technical Engagement Manager 🕒 May 1 Presidio 1001 - 5000 🤝 B2B 🤖 Artificial Intelligence 🔒 Cybersecurity Website LinkedIn All Job Openings Technical Engagement Manager overseeing technical engagements and customer satisfaction for IT solutions at Presidio. Leading workshops and aligning business goals with technology outcomes in a collaborative environment. 🇺🇸 United States – Remote 💰 Private equity on 2011-05 ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor Technical Engagement Manager 🕒 May 1 Presidio 1001 - 5000 🤖 Artificial Intelligence 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Technical Engagement Manager driving technical engagements and IT transformations at Presidio. Collaborating with clients to oversee successful implementations across multiple technology domains. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor Customer Success Engineer 🕒 September 25, 2025 Deepgram 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🔌 API Website LinkedIn All Job Openings Customer Success Engineer owning partner lifecycle, technical enablement, demos, and expansion for Deepgram's voice AI platform. 🇺🇸 United States – Remote 💵 $135k - $180k / year 💰 $47M Series B on 2022-11 ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor View More Technical Customer Success Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

APIstroubleshootinglogstelemetryscriptingautomationenterprise SaaS implementationrenewalsrisk managementvalue realization

Soft Skills

coachingdevelopmentinfluencingownership mindsetcommunicationleadershipproblem-solvingcustomer trustexecutive alignmentadaptability