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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform.
- Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal).
- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
- Keep customer teams moving through clarity and follow-through.
- Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO.
- Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle.
- Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
- Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals.
Requirements
What you’ll need- 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy.
- Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics.
- Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers.
- The ability to speak confidently to C-level stakeholders.
- The skills to lead technical conversations and directly address technical problems.
- The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions.
- Experience detecting risk early, handling complex enterprise organizations and solving difficult problems.
- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
- Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
- A strong combination of being both a team player and a detail oriented, self-starter.
Benefits
Comp & perks- - Competitive compensation.
- - Flexible work hours in a focused but casual environment.
- - Excellent benefits, including 100% medical, dental, and vision coverage for employees.
- - Generous—really generous—time off, 401k with match, and stock options.
- - Growth prospects at a truly welcoming, multicultural and multilingual company.
- - A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisTechnical Problem SolvingProofs-of-Concept DevelopmentForecastingKPI Analysis
Soft Skills
DiplomaticEmpatheticAction-OrientedDetail OrientedTeam Player