CARTO

Account Manager

• Develop and maintain strong, long-lasting relationships with key stakeholders and executives at assigned client accounts.
• Serve as the primary point of contact for clients, understanding their business needs, and identifying opportunities for growth and expansion.
• Lead the renewal process for existing contracts, ensuring high retention rates and identifying upsell/cross-sell opportunities.
• Collaborate with internal technical and support teams to ensure client success and satisfaction.
• Prepare and deliver regular business reviews (QBRs) and strategic account plans.
• Act as the first point of contact for all inbound leads, including demo requests, trial notifications, and other inquiries generated by marketing activities.
• Promptly engage with and qualify incoming leads to assess their needs and determine their fit with our solutions.
• Articulate the core value proposition of our platform and conduct initial discovery conversations to understand prospect requirements.
• Work closely with the wider sales team to ensure a seamless handoff of qualified opportunities for further development.

Account Manager / Sales Development Representative