CARTO

Technical Customer Success

• Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform.
• Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal).
• Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
• Keep customer teams moving through clarity and follow-through.
• Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO.
• Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle.
• Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
• Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals.

Customer Success Engineer

Security Engineer

• Improve the security of the platform through code. Work directly in the CARTO codebase to identify, prioritize, and fix security weaknesses. This may involve refactoring existing components, redesigning risky flows, improving authorization boundaries, strengthening input validation, removing unsafe patterns, or building new platform capabilities that make secure development easier for everyone.
• Strengthen our cloud and infrastructure foundations. Work with our infrastructure and platform teams to harden CARTO’s cloud-native environments across GCP and AWS. You will contribute to areas such as IAM, Kubernetes, containerized workloads, networking, workload isolation, Infrastructure as Code, and secure-by-default deployment patterns.
• Make security part of the development workflow. Build and improve tools, checks, libraries, CI/CD integrations, and engineering practices that help developers catch security issues early. The goal is not to create gates that slow teams down, but to make the secure path the easiest path.
• Improve supply-chain security. Help protect CARTO from modern supply-chain attacks by improving dependency management, build integrity, container security, artifact provenance, CI/CD security, and automated scanning. Stay up to date with emerging attack techniques and translate that knowledge into practical protections.
• Use AI to improve security. Experiment with the latest AI models and tools to assess and improve CARTO’s security posture. This could include AI-assisted code review, automated vulnerability discovery, codebase analysis, threat modeling, dependency analysis, or internal agents that continuously look for risky patterns and misconfigurations.
• Secure AI and agentic systems. CARTO is building an Agentic GIS platform, which creates new security challenges. You will help us reason about and defend against risks such as prompt injection, tool misuse, data leakage, privilege escalation through agents, untrusted content flowing into automated workflows, and unsafe model/tool interactions.
• Raise the security bar across engineering. Partner with engineering teams to review designs, identify risks, and implement improvements. Help make every team more security-aware while remaining pragmatic, collaborative, and focused on enabling product velocity.

Customer Success Engineer

Core Software Engineer – Security & Platform