Technical Customer Success Manager

Defense Unicorns

Technical Customer Success Manager embedded with customers to drive platform adoption and success at Defense Unicorns. Building relationships with leadership and technical teams to optimize platform use.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $123,250 - $166,750 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudKubernetes

About the role

Key responsibilities & impact

Serve as the primary post-sales success lead for assigned commercial accounts
Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
Develop and execute outcome-aligned success plans for our customers
Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
Proactively identify adoption gaps, risks, and expansion opportunities
Assist customers on Kubernetes-based platform architecture questions
Guide customers through secure software delivery principles and complex deployment requirements
Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
Troubleshoot complex deployment challenges in partnership with Engineering
Articulate customer requirements related to compliance, security, and regulatory frameworks
Identify renewal & expansion opportunities across our customer base
Drive deeper platform adoption across development teams
Platform adoption across customer accounts
Renewal and expansion within assigned accounts
Time-to-operational capability
Customer health and satisfaction
Successful platform deployments and time-to-value

Requirements

What you’ll need

Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
Exceptional problem-solving and decision-making abilities, with a strategic mindset
Experience transitioning customer value delivery from services to productized approaches
Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
Experience supporting business initiatives across functional areas to inform business strategy and evolution
Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
Familiarity with regulated, high-compliance, or constrained deployment environments (a plus)
Experience working with platform engineering teams
Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
Familiarity with open-source ecosystems

Benefits

Comp & perks

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Flexible Time Off (FTO) plus all Federal Holidays
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KubernetesCI/CDGitOpsCloud-Native TechnologiesProblem-SolvingDecision-MakingPlatform Adoption StrategiesCompliance RequirementsDeployment TroubleshootingOutcome-Aligned Success Plans

Soft Skills

Interpersonal SkillsAdaptabilityStrategic MindsetFacilitation SkillsRelationship Building