Senior Enterprise Customer Success Engineer, Prisma AIRS

Palo Alto Networks

Senior Enterprise Customer Success Engineer at Palo Alto Networks redefining customer success and driving strategic AI adoption for enterprise accounts. Focused on providing scalable security solutions and addressing operational risks.

Posted 7/14/2026full-timePlano • California, New York • 🇺🇸 United StatesSenior💰 $142,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in architecting and deploying scalable security solutions, with a strong focus on data/information security, AI automation platforms, and effective communication with C-suite leadership. Proven ability to manage technical success for enterprise clients while leveraging data-driven insights to enhance operational metrics and customer health.

Highest-signal resume keywords

Data/Information SecurityAI Automation PlatformsAdvanced API OrchestrationSoftware Development Lifecycles (SDLC)Technical Escalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security ArchitectureCapacity PlanningPredictive Data AnalyticsOperational MetricsAdvanced Software-Defined NetworkingAgentic DeploymentsLLM VulnerabilitiesTechnical Blueprint DevelopmentEnterprise Client ManagementComplex Cross-Functional Team Leadership

Soft Skills

Exceptional Verbal CommunicationPresentation SkillsWritten CommunicationArticulating Complex ConceptsCollaboration with Leadership

Tools & Technologies

Prisma AIRSSalesforceJIRAGainsightTableauClaude Code

Industry Keywords

Application SecurityNetwork SecurityData SecurityEnterprise Business GoalsCustomer Success Engineering

Tech Stack

Tools & technologies

SDLCTableau

About the role

Key responsibilities & impact

Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
Translate intricate enterprise business demands into robust technical blueprints.
Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission-critical infrastructure.
Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows.
Systematically evaluate client AI adoption maturity and direct complex cross-functional teams to align vendor innovations with overarching enterprise business goals.
Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors.
Design and spearhead high-impact Executive Business Reviews (EBRs) that synthesize deep technical health metrics into high-level business outcomes.
Act as the ultimate technical escalation point for critical production environments.
Partner aggressively with Product Management, Core Engineering, and Sales leadership to champion enterprise customer requirements, influence product roadmaps, and co-develop next-generation use cases.

Requirements

What you’ll need

5+ years of experience as a Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant within the application security, network, or data security domains.
Proven track record of managing technical success and engineering outcomes for massive, high-profile enterprise client portfolios.
Direct expertise in data/information security, advanced API orchestration, and a sophisticated operational command of the AI ecosystem, agentic deployments, and LLM vulnerabilities.
Deep hands-on background in modern application development, software development lifecycles (SDLC), and advanced software-defined networking concepts.
Advanced mastery of AI automation platforms and agentic developer tools (such as Claude Code) to build, optimize, and customize secure enterprise integrations.
Exceptional verbal, written, and presentation skills, with a demonstrated genius for articulating complex security architecture blueprints to both deep engineering groups and C-suite leadership (CISOs, CTOs, CIOs).
Advanced proficiency utilizing data-driven enterprise platforms (e.g., Salesforce, JIRA, Gainsight, Tableau) to engineer account health predictive models and neutralize renewal risks.

Benefits

Comp & perks

Employee benefits information can be found in the provided details.