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Technical Customer Success Manager
ArmisTechnical Customer Success Manager ensuring value realization from the Armis platform for platinum-level customers. Building trusted relationships and coordinating with cross-functional teams to meet customer objectives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and technical account management, with a focus on driving value realization from the Armis platform. Proficient in building relationships with stakeholders and ensuring alignment of deployment with business use cases.
Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementService DeliveryCommunication SkillsNetwork Protocols
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementTechnical Account ManagementService DeliveryIT SecurityHealthcare Technology
Soft Skills
Strong CommunicationPresentation SkillsRelationship Building
Tools & Technologies
Armis PlatformThird-Party Integrations
Certifications & Qualifications
CISSPSecurity+CEH
Industry Keywords
OT/ICSBiomedicalIT Infrastructures
About the role
Key responsibilities & impact- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- 3+ years experience in IT, security, healthcare tech, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Benefits
Comp & perks- comprehensive health benefits
- discretionary time off
- paid holidays including monthly me days
- a highly inclusive and diverse workplace