Technical Customer Success Manager

Synera

Technical Customer Success Manager at Synera, redefining engineering product development. Leading software rollouts and managing strategic accounts to drive measurable customer value.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in enterprise account management and technical consulting, with a strong focus on driving measurable account growth and engaging with senior stakeholders. Proficient in utilizing CAx tools within industries such as automotive, aerospace, and consumer goods to deliver customer value.

Highest-signal resume keywords

Enterprise Account ManagementTechnical ConsultingCAx Tools FamiliarityData-Driven Decision MakingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthCustomer Metrics InterpretationChurn Risk MitigationSoftware RolloutsCross-Functional Collaboration

Soft Skills

Proactive MindsetSolution-Oriented ApproachRelationship BuildingStrategic Outreach

Industry Keywords

AutomotiveAerospaceConsumer Goods

About the role

Key responsibilities & impact

Work cross-functionally with Account Executives, Marketing, Product, and Engineering teams.
Lead software rollouts and ensure fast, measurable customer value realization.
Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal teams.
Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

Requirements

What you’ll need

10+ years of experience in the engineering domain, including enterprise account management, technical consulting, and account growth.
Strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods.
Confidence in engaging with senior stakeholders, including C-level executives.
Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks.
Proactive, solution-oriented mindset with a proven track record of driving measurable account growth.

Benefits

Comp & perks

Flexible working: you decide when & where to work (as long as you have a residency in the US).
Flexible public holidays: swap days off according to your values and beliefs!
Home office setup support + access to our co-working space in Boston - if you are around.
Personal development budget of $2,500.
We don't count your vacation days as we trust all our team members to decide what's best for them and the company.
Access to the mental health platform nilo to support your well-being.
We support you with health insurance, and a 401(k) savings plan.
Regional meet-ups, virtual coffee breaks, and workshops in the US.
Annual Summer Event in Germany!