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Trend Micro Europe

Senior Customer Success Technical Advisor

Trend Micro Europe

Senior Customer Success Technical Advisor helping customers adopt security capabilities throughout their lifecycle. Position at TrendAI focuses on ensuring effective use of their Vision One platform.

Posted 7/14/2026full-timeIrving • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption of cybersecurity solutions, leveraging strong analytical skills to interpret usage data and develop actionable plans. Proven ability to serve as a trusted advisor, aligning technical capabilities with customer operational and security goals.

Highest-signal resume keywords
Customer SuccessTechnical Account ManagementSaaS Security ToolsSecurity OperationsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cybersecurity ConsultingUsage Data AnalysisAdoption PlanningEndpoint SecurityCloud Security
Soft Skills
Communication SkillsPresentation SkillsRelationship-Building Skills
Tools & Technologies
Cybersecurity Platforms
Certifications & Qualifications
Security+CISSPAWSAzureKubernetes
Industry Keywords
Customer AdoptionValue RealizationOperational GoalsMaturity CurveOnboarding Activities

Tech Stack

Tools & technologies
AWSAzureCloudCyber SecurityKubernetes

About the role

Key responsibilities & impact
  • Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
  • Develop and execute capability-specific adoption plans that move customers up the maturity curve.
  • Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
  • Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
  • Lead onboarding activities to ensure customers achieve fast time-to-value.
  • Conduct regular value realization sessions, capability reviews, and adoption workshops.

Requirements

What you’ll need
  • Five or more years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
  • Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
  • The ability to interpret usage data and translate insights into actionable adoption plans.
  • Hands-on experience with SaaS security tools or cybersecurity platforms.
  • Strong problem-solving skills with the ability to untangle complex technical and operational challenges.
  • Excellent communication, presentation, and relationship-building skills.
  • Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.
  • Experience in a fast-paced, customer-facing technical environment.

Benefits

Comp & perks
  • Comprehensive health benefits and paid time off package
  • Pre-partum, maternity, parental, medical leave and adoption assistance
  • Mental Health Wellness Program & Annual Wellness Incentive
  • 401(k) with company match
  • Pet Insurance
  • Collaborative and innovative culture